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Public Tickets

Richard "About" Page - Video HeaderClosed   California - A theme for Creatives   Updated June 22, 2022 at 4:30am   11 Most recent comment from Support Team:Hello Richard,yes, custom CSS:.clapat-counter .number {     color: #000;}.clapat-counter .subject {    color: #999;}change the hex color code and add the code to customizer -> additional CSS Luan I made a wrong purchaseClosed   Bauman   Updated June 20, 2022 at 9:49am   2 Most recent comment from Support Team:Hi there,You can submit a refund request for the HTML template and then buy the WordPress version immediately after.https://themeforest.net/item/bauman-creative-portfolio-theme/25459699We will approv ... Kyle Broken Theme?Closed   Updated June 13, 2022 at 9:00am   13 Most recent comment from Support Team:Hi Kyle,Sorry to hear about and plz accept my condolences.Grenada Container has some attributes that can be set in the right side panel and can help with individual background color and paddings:https ... oligar Ernest Core Plugin errorClosed   Ernest - Creative Portfolio Theme   Updated June 13, 2022 at 5:21am   15 Most recent comment from Support Team:Hello,You have four options there grouped in two categories:classic will display the classic menu on desktop resolutions with lines or dots on responsive (mobile) resolutionsburger - lines or dots (ov ... Ryan Light and Dark projectsClosed   Ernest - Creative Portfolio Theme   Updated June 6, 2022 at 10:08am   6 Most recent comment from Support Team:Hi Ryan,the problem is that you have set an opacity for a section that is causing problems. We corrected the settings for the first section in the page, plz follow the example for the rest of the sect ... NowMemories Apostrophe not rendered correctly in headingClosed   Rayden - Creative Portfolio Theme   Updated June 2, 2022 at 10:29pm   5 Most recent comment from NowMemories:Hello, I'm really confused, I checked the font on Dafont I typed the text but not pasted it... It seems WP is using different multiple type of apostrophes. Anyway thanks you so much to took the t ... Designical Inc Glitch in the themeClosed   Rayden - Creative Portfolio Theme   Updated June 1, 2022 at 9:32am   6 Most recent comment from Support Team:Please add this in scripts.js inside function ScrollEffects()$('body').waitForImages({                finished: function() {                    if( $('.chang ... Sanja Video backgroundClosed   Canela - Creative Portfolio Theme   Updated May 25, 2022 at 4:16pm   2 Most recent comment from Support Team:Hello Sanja,The Canela liquify slider does not display videos since it's using a WebGL canvas Kassem Tiktok choice in social media platforms follow usClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated May 25, 2022 at 7:47am   6 Most recent comment from Kassem:Thank you  程碧威 Homepage no imagesClosed   Canela - Creative Portfolio Theme   Updated May 23, 2022 at 6:35pm   12 Most recent comment from 程碧威:Thank you. I'll consult the provider Catherine Birkelo Navigation and text issuesClosed   Munio - Creative Portfolio Theme   Updated May 23, 2022 at 5:39pm   11 Most recent comment from Support Team:Hello,We received you private ticket, and we are investigating. We will use you private ticket to communicate regarding this matter, closing the current thread. Albedo Film [BUG] video doesn't play on mobile devicesClosed   Munio - Creative Portfolio Theme   Updated May 26, 2022 at 12:43pm   7 Most recent comment from Support Team:Try to remove all the mp4 video files. Some are corrupted. Test only with webm. Also consider to optimize videos for web. On ios the loading time is too long which will cause issues and crash. All the ... Eugene musicClosed   Satelite WordPress Theme   Updated May 19, 2022 at 3:47am   2 Most recent comment from Support Team:Hi Eugene,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertis ... Alex THREE.JS image scaling issueClosed   Rayden - Creative Portfolio Theme   Updated May 17, 2022 at 8:22am   4 Most recent comment from Support Team:Try also keeping the images approx the same size (height vs width) Ani Cart IssuesClosed   Antro - Creative Portfolio Theme   Updated May 16, 2022 at 5:58pm   16 Most recent comment from Support Team:Hello Ani,1. to enable cart in all pages:plz open /sections/header_section.php and remove lines 29-31 and 41-432. not sure how we can do that, if there is an easy-to-implement customization of the car ...