Public Tickets
Sebastien
Woocommerce Account Shortcode
Rayden - Creative Portfolio Theme
Updated 42 minutes ago
7
Most recent comment from Sebastien:Hello,Now, the gray background on the login page is just fine. The problem is when accessing the "Account" there should be a bullet point list with hypertext links... but it's not displayed corr ...
Nicholas Thompson
Unable to open link as new tab through menu
Legrand - Creative Photography Portfolio Theme
Updated 4 hours ago
2
Most recent comment from Support Team:Hello Nick,Ok, I see what you mean. if you can provide wp admin access in a private comment with full access using appearance -> theme file editor in case we need to do some debugging.One thing thoug ...
Raza Shahbaz
Website is not compatible with elementor
Manifesto - Creative Portfolio Theme
Updated 6 hours ago
2
Most recent comment from Support Team:Hi there,I am not sure how can I explain better than this :With the exception of Portfolio Showcase Grid, the other portfolio page templates do not display the content entered in the editor, they take ...
Rodrigo
Installation issue
Humpton - Creative Portfolio Theme
Updated 1 day ago
16
Most recent comment from Support Team:Yes, these are page templates that are not editable with the page builder. Take this page Stories as example.It just displays the blog posts in the paginated list, nothing more.So you edit this templa ...
Alberto
Text color in accordion and othersClosed
Montoya - Creative Portfolio Theme
Updated 4 days ago
6
Most recent comment from Alberto:Thank you very much.Alberto
Ashwin Gupta
Deprecated & Fatal Errors on Website post updating Wordpress version
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated 4 days ago
10
Most recent comment from Support Team:So my rationale is that you should do whatever is necessary to gain access to the admin dashboard. Therefore if you delete the Redux plugin you may eliminate the errors related to it. You can always r ...
Henry
Mobile Product Page Not Showing Correctly
Serano - Creative Portfolio Theme
Updated 4 days ago
3
Most recent comment from Support Team:Dear Henry,was not tested or integrated with Woocomercehttps://prnt.sc/WUA1WOQx05g9
Adrian
Reveal Gallery Bloc not working anymoreClosed
Manifesto - Creative Portfolio Theme
Updated 4 days ago
8
Most recent comment from Adrian:It works ! Thank you :)
vaibhav
portfolioClosed
Newave - Wordpress Responsive One Page Parallax
Updated 4 days ago
5
Most recent comment from Support Team:Hello,We responded to your other ticket as you provided a link there. Closing this one.
Steven
Trying to make the logo biggerClosed
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated 1 week ago
3
Most recent comment from Steven:Thank you, worked perfectly
Denys Palumbo
Refund
Manifesto - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Yes, we use jquery in our theme. Using exclusively vanilla js is not a requirement. We appreciate your feedback, though.You can submit a refund request to Envato as all the sales are handled through ...
Matt
Hello, I just purchased Montoya thinking it was Wordpress for some reason (I was so excited) however after downloading I realised it was HTML only
Manifesto - Creative Portfolio Theme
Updated 1 week ago
4
Most recent comment from Support Team:Hi there,We are glad to announce that we have just released the Montoya WordPress theme!for any of you who purchased the HTML version thinking that it is the WordPress theme, do not worry, there is a ...
Louay
Contact Form - Text size shows differently on Mobile than Desktop versionClosed
Harington - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hi there,I've looked through your other tickets however I could not find the site url and the contact page URL containing the form, to be more specific. Can you send it to us so we can inspect it ...
Ricardo
Hero video not autoplayingClosed
Serano - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hello Ricardo,I get a coming soon page while trying to access your sitehttps://prnt.sc/xmVva9Aucwmican you provide wp admin access in a private comment so we can inspect the home page?
Guto Bertoncini
Nesd HelpClosed
Manifesto - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hello,1. if you need to modify the map styles, plz open /core/js/contact.js (path relative to root theme folder) and you will see all the styles defined there:https://prnt.sc/wYKApTTCHHHa2. there is a ...