Public Tickets
Florian
RESPONSIVE ON MOBILE PHONE
Manifesto - Creative Portfolio Theme
Updated 1 day ago
1
Most recent comment from Florian:I'm having a lot of problems with the responsive version of my site on my phone. On my iphone 13, titles are off-set and stick out of the screen, menus are completely off-set and off-center, and ...
Paul Lussier
Moving gallery
Serano - Creative Portfolio Theme
Updated 10 hours ago
5
Most recent comment from Paul Lussier:I gave up on the moving gallery. I found another solution. Thank you! And again, I apologize for the pert message. I didn't see the response.Cheers
Acar
Portfolio item with archive page
Montoya - Creative Portfolio Theme
Updated 2 days ago
1
Most recent comment from Acar:Hello,
In the Montoya theme, an archive page is generated using the portfolio items. On my archive page, I would like to create a similar layout but without using any portfolio items—just using imag ...
Walid Qodsi
Costumizing Portfolio Projects
Bennet - Creative Portfolio WordPress theme
Updated 17 hours ago
2
Most recent comment from Walid Qodsi:Hello,
As mentioned in my previous ticket, I was having trouble editing the portfolio items. I have now enabled the portfolio editing via Elementor and I am editing the items through Elementor. Howeve ...
Sara
mobile devices adaptation
Montoya - Creative Portfolio Theme
Updated 2 days ago
4
Most recent comment from Support Team:Most convenient is to add the code to admin -> customizer -> additional css
Phúc
Image Slider issue
Montoya - Creative Portfolio Theme
Updated 3 days ago
11
Most recent comment from Support Team:Hello,
thank you for your patience can you plz retest? Hard refresh. I reloaded the page approx 10 times and it works properly.
johannes
issues with ajax & colors
Nanotech - Creative Portfolio Theme
Updated 4 days ago
6
Most recent comment from Support Team:Hello Johannes,
perhaps it's better then to look for #ball and the transformations that are changing the background color in /js/scripts.js and /core/js/common.js
https://prnt.sc/jW3jkLOgANnX
but ...
Paul Lussier
Angry!!
Serano - Creative Portfolio Theme
Updated 5 days ago
2
Most recent comment from Support Team:Hello Paul,
We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ...
Paul Lussier
Background wont change to black
Serano - Creative Portfolio Theme
Updated 5 days ago
4
Most recent comment from Support Team:Hey Paul, sure.
First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ...
Piotr Piatek
install plugin and...
Bennet - Creative Portfolio WordPress theme
Updated 6 days ago
2
Most recent comment from Support Team:Hello Piotr, we can review the installation however do you work with Gutenberg or Elementor? we have demo data for both. are you able to provide wp admin access in a private comment?
Denis Widmann
Can’t edit Portfolio Items. Nothing in documentation. Not editable with Elementor.
Montoya - Creative Portfolio Theme
Updated 1 week ago
6
Most recent comment from Support Team:Hey Denis, where exactly? if you can send us the page URL. Also you can use our live demo to give us an example
Nora
Share Project: FB TW PN
Harington - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hi Nora, plz add the following in customizer -> additional css
div#share {
display: none;
}
Jacob
Video background playback on mobileClosed
Harington - Creative Portfolio Theme
Updated 5 days ago
7
Most recent comment from Support Team:Hello Jacob,
Just retested on my Android and the second video Lucid Motors plays fine on mobile. Tested in incognito mode with a hard refresh. Not sure why the first video does not play - is it a vali ...
Laura Elias
Editing hero & bottom sectionsClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
9
Most recent comment from Support Team:Hello Laura!
that's custom work and it's a bit beyond my support abilities
let's force a bit and hide the curtains with custom css
.curtains {
display: none;
}
in customizer -> ...
Kamil
Issues with Back Button and AJAX Loading in CustomizerClosed
Nanotech - Creative Portfolio Theme
Updated 2 weeks ago
5
Most recent comment from Kamil:Thank you! Looks like it works now. I'm using childscript.js in child theme. But it still works here even without pointing directly in functions.php of child theme. But i used this nonetheless:fu ...