Public Tickets
Nacho Porter
Changes to footer not showing
Newave - Wordpress Responsive One Page Parallax
Updated 6 minutes ago
11
Most recent comment from Support Team:Hello,
that's great, plz hard refresh the admin page (Ctrl+F5) and try again. I was able to update the copyright years to 2008 - 2025
https://prnt.sc/mvvIXDNRtEDj
Vanessa
exclude Portfolio items
Montoya - Creative Portfolio Theme
Updated 11 hours ago
6
Most recent comment from Support Team:Can you verify the password?
zarfud-Govcuv-byjqo6
https://prnt.sc/oZb-XV-EG-q0
Phúc
Image Slider issue
Montoya - Creative Portfolio Theme
Updated 16 hours ago
1
Most recent comment from Phúc:Hi, I got an issue with Image Slider. Sometime it slide on click, some time don't. But when it's don't work, then I resize browser and it's work again at the time. Take a look at ...
Patrycja
RefundClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated 20 hours ago
2
Most recent comment from Support Team:Hi there,
we have approved your refund request
Paul Lussier
Compatibilty issue Serano theme and LiteSpeed Cache plugin
Serano - Creative Portfolio Theme
Updated 21 hours ago
3
Most recent comment from Support Team:Hi Paul.
that error is coming from WP Cli which can be used by your hosting env to automate tasks using command line style
https://wp-cli.org/
But it's not specifically related to LiteSpeed (prob ...
Paul Lussier
Performance, page speed and overall health of site
Serano - Creative Portfolio Theme
Updated 2 days ago
3
Most recent comment from Hung Pham:Hi Paul,Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:1. Choose High-Performance WordPress ...
RODRIGO
I want to change the slug of the post type "Portfolio"
Nanotech - Creative Portfolio Theme
Updated 6 days ago
2
Most recent comment from Support Team:Hello Rodrigo,
You can go to customizer -> portfolio settings to change the custom slug 'nanotech_portfolio'. Just enter your own and after saving the changes go to Settings -> Permalinks an ...
adiv
Problems in projects
Humpton - Creative Portfolio Theme
Updated 1 week ago
1
Most recent comment from adiv:hi.
Actually I don't want to use the smooth scroll option. When I turn it off, this is what actually happens to my projects. When it reaches the footer, it doesn't move to the beginning of ...
Paul Lussier
LiteSpeed plugin conflict with Serano
Serano - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Not sure how LiteSpeed plugin is interfering with the theme in this way (you cannot run it without deactivating the theme?) however plz send us wp admin access with full rights using Appearance -> The ...
Paul Lussier
Plugin issuesClosed
Serano - Creative Portfolio Theme
Updated 1 week ago
7
Most recent comment from Paul Lussier:The menu height problem seems to have been solved. Not sure how this happened, but please ignore my previous request.Thank you!!
Aldo
serano elementorClosed
Serano - Creative Portfolio Theme
Updated 1 week ago
10
Most recent comment from Support Team:Hello,
I'm afraid not. Once you ve started editing the page with Elementor the page will be stored in a certain format that will not be recognized as such by Gutenberg, for example
alessio
Video Hero IssuesClosed
Montoya - Creative Portfolio Theme
Updated 1 week ago
3
Most recent comment from alessio:Thanks, it worked!
Juanma
Default List View in Portfolio GridClosed
Manifesto - Creative Portfolio Theme
Updated 1 week ago
4
Most recent comment from Support Team:It involves changes to make it work properly.
for example, default visible is Grid View instead of List View in the state button, adding a class to the portfolio grid (list-grid), adding a class to he ...
Juanma
Errors in content displayClosed
Manifesto - Creative Portfolio Theme
Updated 1 week ago
4
Most recent comment from Support Team:Hi, so I enabled the preloader even when ajax is disabled by modifying /js/scripts.js file and commenting lines 237, 281-285
Plz hard refresh before testing
However the drawback is that the preloader ...
Alba
Problem with Ajax and ElementorClosed
Montoya - Creative Portfolio Theme
Updated 1 week ago
8
Most recent comment from Support Team:Excellent, thank you for sharing!