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Public Tickets

Hannah Part of theme   Bennet - Creative Portfolio WordPress theme   Updated 5 days ago   4 Most recent comment from Support Team:Ok, have you tried modifying the end value in /sections/preloader_section.php https://prnt.sc/CThJxA7QIvc9   Eduardo can't change the social networks list   Montoya - Creative Portfolio Theme   Updated 5 days ago   2 Most recent comment from Support Team:Hello Eduardo, looks like you bought the HTML template version of Montoya.  Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support fo ... David Ellis Cacheing   Satelite WordPress Theme   Updated 5 days ago   4 Most recent comment from Support Team:That may be the pb - if you can ask your host to flush your CDN. Brian Stolker Page layout doesn't load properly on first visit – elements stacked vertically, correct grid/columns only after page refreshClosed   Rayden - Creative Portfolio Theme   Updated 1 week ago   3 Most recent comment from Support Team:Hello Brian, ok I am glad if this fixed the pb.  We can’t guarantee that third-party elements will work correctly with AJAX. In most cases, CSS is loaded in the page header and JavaScript effects a ... Rijad Importing themeClosed   Montoya - Creative Portfolio Theme   Updated 2 weeks ago   2 Most recent comment from Support Team:Hello Rijad if you can send us wp admin access in a private comment we can import and setup Elementor demo data free of charge (this is one of the perks of using our theme) ravi When I click on an image, the same image does not open. Instead, a different image opens. The image shown on the front/thumbnail looks correct, but after clicking it, another image is displayed.Bug: Clicking Image Opens Different ImageClosed   Bennet - Creative Portfolio WordPress theme   Updated 2 weeks ago   11 Most recent comment from Support Team:Hi there, just make things clear: we will not go through all your content because it is not our job to do it, plz check the link regarding the Envato support policy https://themeforest.net/page/item_s ... David Ellis Website browser titleClosed   Satelite WordPress Theme   Updated 2 weeks ago   4 Most recent comment from David Ellis:Figured it out with Yoast SEO.Thanks Much! David Ellis Small modifications to templateClosed   Satelite WordPress Theme   Updated 2 weeks ago   14 Most recent comment from David Ellis:Got it!  Thank you. Josh Updated to 6.9, cannot log into adminClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated 3 weeks ago   21 Most recent comment from Support Team:Hello Josh, you can do something like that: download all the plugins, then delete them on the server. Do the same with the themes, keep one default WordPress theme. (You can restore them later) If the ... Philip Installing Plugin Munio Functionality Plugin ErrorClosed   Munio - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hello Philip, Unless you provide wp admin access in a private comment so we can have a look on what is wrong, I cannot say for sure. At least a give a quick look and verify the sanity of the installat ... Georgios Voulgaris Custom FontsClosed   Montoya - Creative Portfolio Theme   Updated 3 weeks ago   10 Most recent comment from Support Team:Cool, thanks Steven. I can see it's using AI for Ocr AND font recognition. Authur How to set up a portfolio for your theme.Closed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated January 14, 2026 at 8:04am   2 Most recent comment from Support Team:Hi there, Let's have a look, can you provide wp admin access in a private comment? Clément Fonts on other devicesClosed   Harington - Creative Portfolio Theme   Updated January 13, 2026 at 5:00pm   10 Most recent comment from Support Team:Well done! Michal Portfolio Header Gradient Not Disabling + Header Menu Color Bug in Dark Background   Bennet - Creative Portfolio WordPress theme   Updated January 12, 2026 at 10:36am   7 Most recent comment from Michal:Hello, I can see that the thread is marked as closed, but my first point (and the more important one) still hasn’t been resolved.Just to recap: 1. “Disable Header Gradient” not working for Port ... ravi Portfolio Section Transition / Animation Effect Not WorkingClosed   Bennet - Creative Portfolio WordPress theme   Updated January 8, 2026 at 9:34am   3 Most recent comment from Support Team:Hello, Please make sure you have Ajax page transitions enabled in customizer -> general settings.