Public Tickets
Valentin
Magic cursor customization
Nanotech - Creative Portfolio Theme
Updated 22 hours ago
10
Most recent comment from Support Team:Hello, both actually
Michal
Portfolio images missing or not loading – Bennet + Gutenberg
Bennet - Creative Portfolio WordPress theme
Updated 6 days ago
6
Most recent comment from Support Team:Hello Michal,
ok plz do this: for every page/portfolio item exhibiting this issue: make a small modification like adding and empty Bennet container -> Save then remove the container, press Save again. ...
Fernando Lima
don't workClosed
Rayden - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Dear Fernando,
thanks for putting together a document so detailed.
A lot the items are referring the order of portfolio items (your site vs live demo) so I simply changed that in customizer -> portfol ...
Sergio
Hero background imageClosed
Nanotech - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hello Sergio,
that's correct, the hero image wrapper is on the same level and following the hero container.
What I assume you want to is to have the hero image displayed just underneath the hero ...
Ksenija
PortfolioClosed
Bennet - Creative Portfolio WordPress theme
Updated 1 week ago
6
Most recent comment from Support Team:Ok the closing the current ticket and we will continue our conversation in the private thread.
Fernando Lima
wordpress version don't workClosed
Rayden - Creative Portfolio Theme
Updated 3 weeks ago
2
Most recent comment from Support Team:Hello Fernando,
we responded to your other (private) ticket. It looks like you tried to import the main archive instead of the theme zip file.
[email protected]
URGENT error installation bennet themeClosed
Bennet - Creative Portfolio WordPress theme
Updated 3 weeks ago
2
Most recent comment from Support Team:Hi there,
If you can provide wp admin access in a private comment, we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Specify if you ...
Kanti
features not working properlyClosed
Montoya - Creative Portfolio Theme
Updated October 6, 2025 at 5:39pm
4
Most recent comment from Support Team:Hello,
In common.js, Horizontal Gallery function was first followed by the List Rotator function. I cut and paste the List Rotator function before the Horizontal Gallery function. Hard refresh and tes ...
claudio dannhart
videohero in mobile versionClosed
Humpton - Creative Portfolio Theme
Updated October 1, 2025 at 5:09am
4
Most recent comment from Support Team:Ok Claudio. We will respond to your other ticket shortly.
Leonardo Barni
Theme functionalityClosed
Montoya - Creative Portfolio Theme
Updated October 1, 2025 at 4:21am
4
Most recent comment from Support Team:Hi there, in this case you can modify the directly the file in the parent theme. Just to see if it makes any difference (in terms related to screen size)
Ivan
Montoya galleryClosed
Montoya - Creative Portfolio Theme
Updated September 20, 2025 at 5:23pm
2
Most recent comment from Support Team:Hello Ivan,
you can decrease the size of the gallery thumbnails by decreasing the width which is expressed in view port width
.moving-gallery li { width: 25vw;}
so you can say something like
.mov ...
Antonio
lightbox not working on elementorClosed
Montoya - Creative Portfolio Theme
Updated September 20, 2025 at 5:03pm
11
Most recent comment from Support Team:Thanks Antonio for your suggestion, I appreciate it. I will forward it to our web designer.
nuha
refundClosed
Nanotech - Creative Portfolio Theme
Updated September 20, 2025 at 1:29pm
2
Most recent comment from Support Team:Hello you can ask for a refund to Envato as all the sales are handled through them, notify us here when your are done.
Ksenija
Mobile horizontal scrollbarClosed
Bennet - Creative Portfolio WordPress theme
Updated September 19, 2025 at 3:29am
2
Most recent comment from Support Team:Hi Ksenija,
Can you send us your site URL so we can inspect it and provide a solution?
Rick
ajax page transition/loading not workingClosed
Bennet - Creative Portfolio WordPress theme
Updated September 17, 2025 at 6:17am
3
Most recent comment from Support Team:Hey Rick,
Although this support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates, we advise you upload the theme files somewhere online and try aga ...