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Public Tickets

[email protected] URGENT error installation bennet theme   Bennet - Creative Portfolio WordPress theme   Updated 2 days ago   1 Most recent comment from [email protected]:I installed the theme as well as the required plugins however I have no pages, no data as if the site is not installed yet I am told active theme Kanti features not working properly   Montoya - Creative Portfolio Theme   Updated 1 week ago   4 Most recent comment from Support Team:Hello, In common.js, Horizontal Gallery function was first followed by the List Rotator function. I cut and paste the List Rotator function before the Horizontal Gallery function. Hard refresh and tes ... claudio dannhart videohero in mobile version   Humpton - Creative Portfolio Theme   Updated 2 weeks ago   4 Most recent comment from Support Team:Ok Claudio. We will respond to your other ticket shortly. Leonardo Barni Theme functionality   Montoya - Creative Portfolio Theme   Updated 2 weeks ago   4 Most recent comment from Support Team:Hi there, in this case you can modify the directly the file in the parent theme. Just to see if it makes any difference (in terms related to screen size) Ivan Montoya galleryClosed   Montoya - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hello Ivan, you can decrease the size of the gallery thumbnails by decreasing the width which is expressed in view port width .moving-gallery li {    width: 25vw;} so you can say something like .mov ... Antonio lightbox not working on elementorClosed   Montoya - Creative Portfolio Theme   Updated 3 weeks ago   11 Most recent comment from Support Team:Thanks Antonio for your suggestion, I appreciate it. I will forward it to our web designer. nuha refundClosed   Nanotech - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hello you can ask for a refund to Envato as all the sales are handled through them, notify us here when your are done. Ksenija Mobile horizontal scrollbarClosed   Bennet - Creative Portfolio WordPress theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hi Ksenija, Can you send us your site URL so we can inspect it and provide a solution?   Rick ajax page transition/loading not workingClosed   Bennet - Creative Portfolio WordPress theme   Updated September 17, 2025 at 6:17am   3 Most recent comment from Support Team:Hey Rick, Although this support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates, we advise you upload the theme files somewhere online and try aga ... Elmira Shabestari Issue with Elementor Compatibility and Image CustomizationClosed   Harington - Creative Portfolio Theme   Updated September 12, 2025 at 2:17am   15 Most recent comment from Support Team:Hello, plz send us updated wp admin access in a private comment so we can have a look. Gabriela R. Theme Hero AnimationClosed   Montoya - Creative Portfolio Theme   Updated September 11, 2025 at 8:26am   4 Most recent comment from Support Team:Translate is the css translate https://developer.mozilla.org/en-US/docs/Web/CSS/transform-function/translate and has nothing to do with multilingual translation. Perhaps the best solution is to disabl ... Dario Title sizeClosed   Serano - Creative Portfolio Theme   Updated September 11, 2025 at 6:22am   2 Most recent comment from Support Team:Hey Dario, if it's about this title size https://prnt.sc/ARJMplB1qwF6 h2 {    font-size: calc(1rem + 3vw); } and this particular H2 has also class 'has-mask-fill' that breaks t ... Sebas Heredia Edit pageClosed   Montoya - Creative Portfolio Theme   Updated September 9, 2025 at 7:16am   3 Most recent comment from Sebas Heredia:Thank you very much for your help. Justin FAQ not available in WP VersionClosed   Bennet - Creative Portfolio WordPress theme   Updated September 8, 2025 at 3:31pm   6 Most recent comment from Support Team:Hmm Sorry,  have you tried enabling animation for the accordion? Ollya Random infinite loading issue with AJAX navigation / LazyLoadClosed   Bennet - Creative Portfolio WordPress theme   Updated September 1, 2025 at 4:42pm   10 Most recent comment from Support Team:Hello Ollya, Followed the use case you described but we were not able to reproduce it - tried in incognito mode with a hard refresh. go to home page -> click on the first portfolio item -> click Back ...