Public Tickets
Kanti
features not working properly
Montoya - Creative Portfolio Theme
Updated 1 day ago
3
Most recent comment from Kanti:I want to use these 2 features together in many pages, but here I am sharing one of the link below:https://firebrick-lyrebird-625547.hostingersite.com/social-media-marketing/Credentials of WP adminuse ...
claudio dannhart
videohero in mobile version
Humpton - Creative Portfolio Theme
Updated 4 days ago
4
Most recent comment from Support Team:Ok Claudio. We will respond to your other ticket shortly.
Leonardo Barni
Theme functionality
Montoya - Creative Portfolio Theme
Updated 4 days ago
4
Most recent comment from Support Team:Hi there, in this case you can modify the directly the file in the parent theme. Just to see if it makes any difference (in terms related to screen size)
Ivan
Montoya galleryClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hello Ivan,
you can decrease the size of the gallery thumbnails by decreasing the width which is expressed in view port width
.moving-gallery li { width: 25vw;}
so you can say something like
.mov ...
Antonio
lightbox not working on elementorClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
11
Most recent comment from Support Team:Thanks Antonio for your suggestion, I appreciate it. I will forward it to our web designer.
nuha
refundClosed
Nanotech - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hello you can ask for a refund to Envato as all the sales are handled through them, notify us here when your are done.
Ksenija
Mobile horizontal scrollbarClosed
Bennet - Creative Portfolio WordPress theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hi Ksenija,
Can you send us your site URL so we can inspect it and provide a solution?
Rick
ajax page transition/loading not workingClosed
Bennet - Creative Portfolio WordPress theme
Updated 3 weeks ago
3
Most recent comment from Support Team:Hey Rick,
Although this support forum is dedicated only to WordPress themes and we lack the expertise to help you with HTML templates, we advise you upload the theme files somewhere online and try aga ...
Elmira Shabestari
Issue with Elementor Compatibility and Image CustomizationClosed
Harington - Creative Portfolio Theme
Updated 3 weeks ago
15
Most recent comment from Support Team:Hello, plz send us updated wp admin access in a private comment so we can have a look.
Gabriela R.
Theme Hero AnimationClosed
Montoya - Creative Portfolio Theme
Updated 3 weeks ago
4
Most recent comment from Support Team:Translate is the css translate
https://developer.mozilla.org/en-US/docs/Web/CSS/transform-function/translate
and has nothing to do with multilingual translation.
Perhaps the best solution is to disabl ...
Dario
Title sizeClosed
Serano - Creative Portfolio Theme
Updated 3 weeks ago
2
Most recent comment from Support Team:Hey Dario,
if it's about this title size
https://prnt.sc/ARJMplB1qwF6
h2 {
font-size: calc(1rem + 3vw);
}
and this particular H2 has also class 'has-mask-fill' that breaks t ...
Sebas Heredia
Edit pageClosed
Montoya - Creative Portfolio Theme
Updated September 9, 2025 at 7:16am
3
Most recent comment from Sebas Heredia:Thank you very much for your help.
Justin
FAQ not available in WP VersionClosed
Bennet - Creative Portfolio WordPress theme
Updated September 8, 2025 at 3:31pm
6
Most recent comment from Support Team:Hmm Sorry, have you tried enabling animation for the accordion?
Ollya
Random infinite loading issue with AJAX navigation / LazyLoadClosed
Bennet - Creative Portfolio WordPress theme
Updated September 1, 2025 at 4:42pm
10
Most recent comment from Support Team:Hello Ollya,
Followed the use case you described but we were not able to reproduce it - tried in incognito mode with a hard refresh. go to home page -> click on the first portfolio item -> click Back ...
Wilweia
Issue on scrolling, ajax loading - GutenbergClosed
Bennet - Creative Portfolio WordPress theme
Updated September 1, 2025 at 9:14am
6
Most recent comment from Support Team:Hello,
Regarding the password protected pages : yes it's working in page templates and portfolio items that are calling the_content() function - in order to display the content entered in the edi ...