Public Tickets
Aldo
serano elementor
Serano - Creative Portfolio Theme
Updated 7 hours ago
3
Most recent comment from Aldo:https://www.aldobartollino.it/wp-login.php?loggedout=true&wp_lang=it_ITUser - wp_1889162
Pass - S!kmq569qTEV&dScvery kind thanks for your support
Sunny
Can't see settings for font size updatesClosed
Montoya - Creative Portfolio Theme
Updated 10 hours ago
10
Most recent comment from Sunny:Ah! My bad, thank you so much for the fix. Appreciate it.
Dima
Ajax bug without smooth scrollClosed
Nanotech - Creative Portfolio Theme
Updated 11 hours ago
12
Most recent comment from Support Team:Hi, can you please open a different ticket for this issue, appreciate it
Paul Lussier
php setting
Serano - Creative Portfolio Theme
Updated 12 hours ago
2
Most recent comment from Support Team:Hello Paul, we recommend Php version 8.1 as minimum
Laura Elias
Editing hero & bottom sections
Montoya - Creative Portfolio Theme
Updated 1 day ago
7
Most recent comment from Support Team:Hi Laura, all the links you provided are temporarily unavailable, can you please check?
https://prnt.sc/AsKbOobsHYoX
Paul Lussier
Serano php does not update to the patest php version. Still stuck in7.4
Serano - Creative Portfolio Theme
Updated 1 day ago
2
Most recent comment from Support Team:Hello Paul,
Plz send us updated wp admin access with full rights using Appearance -> Theme File Editor
Paul Lussier
My image in the pinned gallery doesn't match the size of your demo.
Serano - Creative Portfolio Theme
Updated 2 days ago
2
Most recent comment from Support Team:Hi Paul,
I get the site URL, however what is the page URL containing the overlapping gallery plz?
NowMemories
Rayden video player size/ratio
Rayden - Creative Portfolio Theme
Updated 2 days ago
2
Most recent comment from Support Team:Hello,
this is my solution.
assign a custom/additional css class name to the block for example my-video-portrait
then you can assign the following code to customizer -> additional css
.my-video-portra ...
Paul Lussier
A conflict in settings with Hostinger
Serano - Creative Portfolio Theme
Updated 4 days ago
2
Most recent comment from Support Team:Hello Paul, we are not familiar with wpghost, can you give us more details like what exactly are the typography settings that are altered by the plugin?
Trustline
Wrong purchase
Montoya - Creative Portfolio Theme
Updated 6 days ago
2
Most recent comment from Support Team:Hi there,
How long it has been since the date of the purchase?
Jalil
how to put one portfolio as home pageClosed
Montoya - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hello, it can be done programmatically
https://wordpress.stackexchange.com/questions/215199/how-to-set-a-custom-post-type-post-as-static-front-page
or using a plugin
https://wordpress.com/plugins/fron ...
Paul Lussier
W3 Total Cache pluginClosed
Serano - Creative Portfolio Theme
Updated 1 week ago
4
Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW
this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position
Paul Lussier
The website is slowClosed
Serano - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hello Paul,
I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result
https://prnt.sc/L2bsmzLBoY4z
Is ther ...
Jesús Parra
freezes between projectsClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hello,
kindly check the response we gave to your other ticket.
Jesús Parra
page-transition errorClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Dear Jesús
Looks like this ticket is about Montoya HTML as opposed to WordPress version.
Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
Th ...