Public Tickets
Matt
Hello, I just purchased Montoya thinking it was Wordpress for some reason (I was so excited) however after downloading I realised it was HTML only
Manifesto - Creative Portfolio Theme
Updated 5 minutes ago
3
Most recent comment from Lee:Hi I have the exact same situation and now see you actually have a wordpress version!!! Love the fact you've followed up and provided that.Is it possible for me to do the same? I purchase wordpre ...
vaibhav
portfolio
Newave - Wordpress Responsive One Page Parallax
Updated 9 hours ago
1
Most recent comment from vaibhav:when i add a post in portfolio and add image pop in layout styles. i got error that image path is not defined. where i can add image in image popup????
Denys Palumbo
Refund
Manifesto - Creative Portfolio Theme
Updated 9 hours ago
1
Most recent comment from Denys Palumbo:Hello,I asked a refund because the theme is strongly hardcoded with jQuery, so if jQuery is disabled, the theme doesnt work because your whole theme depends on it.(Example jQuery XHR ajax, while nativ ...
Louay
Contact Form - Text size shows differently on Mobile than Desktop version
Harington - Creative Portfolio Theme
Updated 13 hours ago
2
Most recent comment from Support Team:Hi there,I've looked through your other tickets however I could not find the site url and the contact page URL containing the form, to be more specific. Can you send it to us so we can inspect it ...
Ashwin Gupta
Deprecated & Fatal Errors on Website post updating Wordpress version
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated 17 hours ago
8
Most recent comment from Support Team:Hello AshwinBest, I think, is to gain FTP access to WordPress installation folder./wp-content/plugins/ is where all plugins are installed/wp-content/themes/ is where all themes are installedyou can ...
Ricardo
Hero video not autoplaying
Serano - Creative Portfolio Theme
Updated 17 hours ago
2
Most recent comment from Support Team:Hello Ricardo,I get a coming soon page while trying to access your sitehttps://prnt.sc/xmVva9Aucwmican you provide wp admin access in a private comment so we can inspect the home page?
Adrian
Reveal Gallery Bloc not working anymore
Manifesto - Creative Portfolio Theme
Updated 17 hours ago
5
Most recent comment from Support Team:Hello Adrian, can you make the clapat container containing the Reveal Block as full width? Let us know how it goes
Guto Bertoncini
Nesd Help
Manifesto - Creative Portfolio Theme
Updated 17 hours ago
2
Most recent comment from Support Team:Hello,1. if you need to modify the map styles, plz open /core/js/contact.js (path relative to root theme folder) and you will see all the styles defined there:https://prnt.sc/wYKApTTCHHHa2. there is a ...
JF
Remove Arrow in Hero-subClosed
Humpton - Creative Portfolio Theme
Updated 18 hours ago
3
Most recent comment from JF:So fast. tyty !
JF
Remove Arrow in Hero-subClosed
Humpton - Creative Portfolio Theme
Updated 18 hours ago
2
Most recent comment from Support Team:Hi JF,we are closing this ticket as duplicate.
Phil Coz
DocumentationClosed
Serano - Creative Portfolio Theme
Updated 18 hours ago
3
Most recent comment from Phil Coz:thx !
Moises
problem to edit with Elementor
Serano - Creative Portfolio Theme
Updated 18 hours ago
2
Most recent comment from Support Team:Hello Moises,
All portfolio some page templates (slider, carousel, grid) do not display the content entered in the editor. They just build the layout automatically based on portfolio items options ( ...
vaibhav
not able to see main image on my home page
Newave - Wordpress Responsive One Page Parallax
Updated 19 hours ago
2
Most recent comment from Support Team:Hello,can you send us wp admin access in a private comment so we can have a look?
Abdul Moiz
Problem setting up Heading text on the main page
Serano - Creative Portfolio Theme
Updated 19 hours ago
4
Most recent comment from Support Team:ok, I see what you mean.You need to redefine the template and add a call to function (or hardcoded html h1) before the carousel sliderfile portfolio-carousel-page.phphttps://prnt.sc/lGiXjUX5Rchz
Henry
Mobile Product Page Not Showing Correctly
Serano - Creative Portfolio Theme
Updated 3 days ago
2
Most recent comment from Henry:Discovered that I'm able to see the entire page on mobile when I select 'view desktop version' in the browser options. Obviously this isn't the fix I need so any tips on how to rec ...