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Thank you for registering to Clapat support system, please read the following terms:

1. Please VERIFY YOUR PURCHASE CODE before opening any ticket.

2. Please OPEN A PUBLIC TICKET if you don't have any sensitive information in it. Doing this you'll also help others with your question.

3. Support is offered only for bugs and really small modifications(like a few lines of css or js)

4. Support is offered Monday through Friday, please allow up to 24-72hrs for your ticket to get reviewed & responded to.

5. Before asking for support MAKE SURE THAT YOU SEARCH THROUGH RELATED OPENED TICKETS to see if your question doesn't already have an answer

6. Post as much info as you can on your errors: links and screenshots etc.

7. Be sure that you checked first Documentation, Screencasts and FAQ , it saves us and yourself valuable time.

Best,

Clapat Team.

  Public Ticket Activity

Jess Visual Composer not responding, but everything is updated!   Updated 1 day ago   6   Nerduck - Minimal and Creative Portfolio Theme Most recent comment from Support Team: Done, installed the very latest, Visual Composer 4.12 Thanks Jamie Add URL to client images   Updated 1 day ago   4   Newave - Wordpress Responsive One Page Parallax Most recent comment from Support Team: Sorry - my mistake I was under the impression we are talking about a different shortcode. The clients slider is meant to be used like here: http://clapat.ro/themes/newave-wordpress/#clients and ... cindy villagran WordPress 4.5.2 update broke visual composer   Updated 4 days ago   5   Nerduck - Minimal and Creative Portfolio Theme Most recent comment from Support Team: Hello, just uninstall visual composer. Then the theme will prompt you to install the VC package bundled with the theme. Send us wp admin username and pwd in a private comment if you still have ... Jesse Shadoan Nav menu CSS   Updated 4 days ago   5   Nerduck - Minimal and Creative Portfolio Theme Most recent comment from Jesse Shadoan: Thanks.  That helped.  Almost got it.  I'd like to add the CSS animations applied to the #pre-hero to the text elements in the overlay nav - but seem to be having some trouble with ... Alessandro demo-content   Updated 1 week ago   3   Soho - The Ultimate Portfolio WordPress Theme Most recent comment from Support Team: Hello Alessandro, Send us wp admin username and password in a private comment and we will try to upload the demo data for you. Hopefully the wordpress importer tool on your site ... Sally Flewelling Hero video embed not working   Updated 1 week ago   6 Berger - WordPress Creative Agency Portfolio Theme Most recent comment from Support Team: Only by modifying /js/scripts.js in function VideoHeader() (line 1108) comment or remove this bit setTimeout(function() {  $('#bgndVideo').pauseYTP(); }, 1000); and ... Sally Flewelling Berger - Pricing tables   Updated 1 week ago   5 Berger - WordPress Creative Agency Portfolio Theme Most recent comment from Sally Flewelling: That's perfect! Thank you, thank you! Brian Add Video files to Portfolio   Updated 2 weeks ago   2   Squares - Interactive Design Agency Portfolio Wordpress Most recent comment from Support Team: Yes, you can embed them in the portfolio page content either as media either using a wp video background plugin. Thanks Loek Import not working   Updated 2 weeks ago   17   Newave - Wordpress Responsive One Page Parallax Most recent comment from Loek: Fixed it! Katie Main slider changes sizes when browser window width is changed   Updated 2 weeks ago   3   Newave - Wordpress Responsive One Page Parallax Most recent comment from Support Team: Solved :) Maximiliaan Footer copyright   Updated 3 weeks ago   4 Legrand - Creative Photography Portfolio Theme Most recent comment from Support Team: Yes, ok because it's a content text editor does not show there. Glad you found it. Thanks Alisha Google Map   Updated June 30, 2016   2 Berger - WordPress Creative Agency Portfolio Theme Most recent comment from Support Team: Hello, if you do have the API key, open /js/scripts.js and change line 1600 to '&key=YOUR_API_KEY&callback=ContactMap'; Hard refresh the page.  Thanks Bobby Progress Bars on Curtain Slider   Updated June 25, 2016   6   Soho - The Ultimate Portfolio WordPress Theme Most recent comment from Support Team: Just added the progress bars on my installation and they show okay. http://d.pr/i/1lOrF Lara header and burger menu   Updated June 24, 2016   6 Berger - WordPress Creative Agency Portfolio Theme Most recent comment from Support Team: OK, cheers Kathleen Comstock Logo on Home section background picture   Updated June 23, 2016   11   Newave - Wordpress Responsive One Page Parallax Most recent comment from Support Team: Hello, just add your image logo in hero caption field (page options) https://developer.mozilla.org/en-US/docs/Web/HTML/Element/img
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