Public Tickets
adiv
Problems in projects
Humpton - Creative Portfolio Theme
Updated May 21, 2025 at 1:43pm
2
Most recent comment from adiv:Actually I don't want to use the smooth scroll option. When I turn it off, this is what actually happens to my projects. When it reaches the footer, it doesn't move to the beginning of the n ...
Paul Lussier
LiteSpeed plugin conflict with SeranoClosed
Serano - Creative Portfolio Theme
Updated April 30, 2025 at 8:53am
2
Most recent comment from Support Team:Not sure how LiteSpeed plugin is interfering with the theme in this way (you cannot run it without deactivating the theme?) however plz send us wp admin access with full rights using Appearance -> The ...
Paul Lussier
Plugin issuesClosed
Serano - Creative Portfolio Theme
Updated April 28, 2025 at 6:48pm
7
Most recent comment from Paul Lussier:The menu height problem seems to have been solved. Not sure how this happened, but please ignore my previous request.Thank you!!
Aldo
serano elementorClosed
Serano - Creative Portfolio Theme
Updated April 28, 2025 at 5:18pm
10
Most recent comment from Support Team:Hello,
I'm afraid not. Once you ve started editing the page with Elementor the page will be stored in a certain format that will not be recognized as such by Gutenberg, for example
alessio
Video Hero IssuesClosed
Montoya - Creative Portfolio Theme
Updated April 28, 2025 at 4:17pm
3
Most recent comment from alessio:Thanks, it worked!
Juanma
Default List View in Portfolio GridClosed
Manifesto - Creative Portfolio Theme
Updated April 28, 2025 at 6:21am
4
Most recent comment from Support Team:It involves changes to make it work properly.
for example, default visible is Grid View instead of List View in the state button, adding a class to the portfolio grid (list-grid), adding a class to he ...
Juanma
Errors in content displayClosed
Manifesto - Creative Portfolio Theme
Updated April 28, 2025 at 6:06am
4
Most recent comment from Support Team:Hi, so I enabled the preloader even when ajax is disabled by modifying /js/scripts.js file and commenting lines 237, 281-285
Plz hard refresh before testing
However the drawback is that the preloader ...
Alba
Problem with Ajax and ElementorClosed
Montoya - Creative Portfolio Theme
Updated April 28, 2025 at 2:58am
8
Most recent comment from Support Team:Excellent, thank you for sharing!
Patrycja
theme customizationClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated April 26, 2025 at 7:56am
6
Most recent comment from Patrycja:I would like to achieve a similar effect as shown in the first link. Instead of displaying just one portfolio link (as it currently is on my site), I would like to show three portfolio links in the na ...
Patrycja
WPBakeryClosed
Hervin - Creative Ajax Portfolio Showcase Slider Theme
Updated April 26, 2025 at 7:49am
3
Most recent comment from Patrycja:I added a page with the widgets as a custom link in the menu, but it is not visible on the homepage, which is using the Showcase Template.
Could you please explain why it doesn't appear there?I m ...
Juanma
Change portfolio subtitleClosed
Manifesto - Creative Portfolio Theme
Updated April 23, 2025 at 3:05pm
3
Most recent comment from Juanma:Great!Thanks!
Paul Lussier
Pinned gallery captionsClosed
Serano - Creative Portfolio Theme
Updated April 18, 2025 at 7:29am
5
Most recent comment from Support Team:Hi,
Yes, the pinned gallery does not display any captions (as it is actually presented in the live demo). To enable captions the way you want is custom work. We can implement it for a fee or we can gi ...
Paul Lussier
php settingClosed
Serano - Creative Portfolio Theme
Updated April 17, 2025 at 7:18am
4
Most recent comment from Support Team:Dear Paul,
I'm glad you sorted out the issue with php. Regarding the gallery captions I will respond to your other ticket.
Sunny
Can't see settings for font size updatesClosed
Montoya - Creative Portfolio Theme
Updated April 16, 2025 at 5:51am
10
Most recent comment from Sunny:Ah! My bad, thank you so much for the fix. Appreciate it.
Dima
Ajax bug without smooth scrollClosed
Nanotech - Creative Portfolio Theme
Updated April 16, 2025 at 4:50am
12
Most recent comment from Support Team:Hi, can you please open a different ticket for this issue, appreciate it