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Public Tickets

Trustline Wrong purchaseClosed   Montoya - Creative Portfolio Theme   Updated April 10, 2025 at 8:10am   2 Most recent comment from Support Team:Hi there, How long it has been since the date of the purchase? Jalil how to put one portfolio as home pageClosed   Montoya - Creative Portfolio Theme   Updated April 7, 2025 at 4:00pm   2 Most recent comment from Support Team:Hello, it can be done programmatically https://wordpress.stackexchange.com/questions/215199/how-to-set-a-custom-post-type-post-as-static-front-page or using a plugin https://wordpress.com/plugins/fron ... Paul Lussier W3 Total Cache pluginClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:55am   4 Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position Paul Lussier The website is slowClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:19am   2 Most recent comment from Support Team:Hello Paul, I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result https://prnt.sc/L2bsmzLBoY4z Is ther ... Jesús Parra freezes between projectsClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:16am   2 Most recent comment from Support Team:Hello, kindly check the response we gave to your other ticket. Jesús Parra page-transition errorClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:15am   2 Most recent comment from Support Team:Dear Jesús Looks like this ticket is about Montoya HTML as opposed to WordPress version. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat Th ... Florent Change categoryClosed   Montoya - Creative Portfolio Theme   Updated April 4, 2025 at 9:47am   2 Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit? Also, do you any cache plugin enabled? or is the site running on a CDN? marcos problems in dashboardClosed   ClaPat - Creative Masonry Blog WordPress   Updated April 3, 2025 at 4:31am   2 Most recent comment from Support Team:Hello Marcos, can you send us wp admin access in a private comment so we can have a look? Afsaty Video as a backgroundClosed   Niran - Creative Portfolio Theme   Updated April 1, 2025 at 8:32am   2 Most recent comment from Support Team:Hello! looks like we are talking about the html version of the theme. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is ... Paul Lussier How to set menu display on headerClosed   Serano - Creative Portfolio Theme   Updated March 30, 2025 at 7:35am   3 Most recent comment from Support Team:Not a problem really, glad you figured it out. PIX RAYDENClosed   Rayden - Creative Portfolio Theme   Updated March 29, 2025 at 11:24am   5 Most recent comment from Support Team:Yes, sounds good... everything in order now? Rémy Hero sectionClosed   Montoya - Creative Portfolio Theme   Updated March 25, 2025 at 5:36pm   4 Most recent comment from Support Team:So for example when you are in the page you want to customize the hero section you just right click in the browser -> view page source and the look for Paul Lussier Importing the .xml fileClosed   Serano - Creative Portfolio Theme   Updated March 25, 2025 at 5:13pm   6 Most recent comment from Support Team:That's great! You can use a new thread for new questions. Phúc Portfolio Auto Navigate only in CategoryClosed   Montoya - Creative Portfolio Theme   Updated March 22, 2025 at 10:56am   6 Most recent comment from Support Team:OK, closing this for now Amir Issue with WordPress Admin Panel Not Loading After Activating Child ThemeClosed   Montoya - Creative Portfolio Theme   Updated March 19, 2025 at 10:39am   17 Most recent comment from Support Team:Not sure what you mean by that. After I made the modification I mentioned earlier I am able to access your site: https://prnt.sc/LyRLR6nnw3la