Public Tickets
xdrac
Thumbnail Image Sizes?Closed
Satelite WordPress Theme
Updated June 16, 2025 at 10:13am
4
Most recent comment from Support Team:I would recommend to use 1600px instead of 800px as the thumbnails are actually the hero images (so the same images in portfolio grid and in fullscreen slider)
Walid Qodsi
Costumizing Portfolio ProjectsClosed
Bennet - Creative Portfolio WordPress theme
Updated June 16, 2025 at 9:51am
13
Most recent comment from Support Team:Hello, I went to Custom Pot Types order settings and enabled this option
https://prnt.sc/qfgJBDjgiA-E
Luke Moodley
Unable to import demo contentClosed
Rayden - Creative Portfolio Theme
Updated June 14, 2025 at 5:02am
7
Most recent comment from Support Team:Hi Luke,
as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ).
You can ...
Luke Moodley
Unable to get images to show on Showcase SliderClosed
Harington - Creative Portfolio Theme
Updated June 14, 2025 at 4:51am
7
Most recent comment from Support Team:Hi Luke, you need to replace hero images, that;s all.
For ALL portfolio items use images coming from your domain/media library, on some sites the webgl library will complain about images coming from ...
xdrac
body background imageClosed
Rayden - Creative Portfolio Theme
Updated June 13, 2025 at 10:36am
6
Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked!
Denis Widmann
Can’t edit Portfolio Items. Nothing in documentation. Not editable with Elementor.Closed
Montoya - Creative Portfolio Theme
Updated June 11, 2025 at 2:17pm
14
Most recent comment from Support Team:Hello Denis
I know that gtmetrix differs than the chrome tools because it has a wider range of criterias which some apply to the WordPress platform itself. They are recommendations but necessarily dir ...
Paul Lussier
Moving galleryClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 8:59pm
7
Most recent comment from Paul Lussier:Thank you! thank you! thank you! The site really looks good.
Phúc
Elementor lightbox not workingClosed
Montoya - Creative Portfolio Theme
Updated June 2, 2025 at 6:24pm
5
Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.
Paul Lussier
Elementor image gallery is not loadingClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 5:05pm
5
Most recent comment from Paul Lussier:Yay!! It worked. Thank you!!
Acar
Portfolio item with archive pageClosed
Montoya - Creative Portfolio Theme
Updated June 2, 2025 at 1:21pm
7
Most recent comment from Acar:Thank you very much, it was very useful.
Paul Lussier
Gallery doesn't loadClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 6:59am
3
Most recent comment from Support Team:Hello Paul,
Have you tried disabling ajax page transitions in customizer -> general settings and try again?
Florian
RESPONSIVE ON MOBILE PHONEClosed
Manifesto - Creative Portfolio Theme
Updated June 2, 2025 at 6:28am
2
Most recent comment from Support Team:Hello Florian,
try adding in customizer -> additional css
@media only screen and (max-width: 767px) {
.hero-footer-right {
width: auto;
}
}
Phúc
Image Slider issueClosed
Montoya - Creative Portfolio Theme
Updated May 31, 2025 at 2:33pm
14
Most recent comment from Phúc:Thank you, this ticket can be close now.
Sara
mobile devices adaptationClosed
Montoya - Creative Portfolio Theme
Updated May 28, 2025 at 2:42am
4
Most recent comment from Support Team:Most convenient is to add the code to admin -> customizer -> additional css
Paul Lussier
Angry!!Closed
Serano - Creative Portfolio Theme
Updated May 25, 2025 at 3:34pm
2
Most recent comment from Support Team:Hello Paul,
We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ...