Public Tickets
Trustline
Wrong purchaseClosed
Montoya - Creative Portfolio Theme
Updated April 10, 2025 at 8:10am
2
Most recent comment from Support Team:Hi there,
How long it has been since the date of the purchase?
Jalil
how to put one portfolio as home pageClosed
Montoya - Creative Portfolio Theme
Updated April 7, 2025 at 4:00pm
2
Most recent comment from Support Team:Hello, it can be done programmatically
https://wordpress.stackexchange.com/questions/215199/how-to-set-a-custom-post-type-post-as-static-front-page
or using a plugin
https://wordpress.com/plugins/fron ...
Paul Lussier
W3 Total Cache pluginClosed
Serano - Creative Portfolio Theme
Updated April 6, 2025 at 5:55am
4
Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW
this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position
Paul Lussier
The website is slowClosed
Serano - Creative Portfolio Theme
Updated April 6, 2025 at 5:19am
2
Most recent comment from Support Team:Hello Paul,
I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result
https://prnt.sc/L2bsmzLBoY4z
Is ther ...
Jesús Parra
freezes between projectsClosed
Montoya - Creative Portfolio Theme
Updated April 6, 2025 at 4:16am
2
Most recent comment from Support Team:Hello,
kindly check the response we gave to your other ticket.
Jesús Parra
page-transition errorClosed
Montoya - Creative Portfolio Theme
Updated April 6, 2025 at 4:15am
2
Most recent comment from Support Team:Dear Jesús
Looks like this ticket is about Montoya HTML as opposed to WordPress version.
Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
Th ...
Florent
Change categoryClosed
Montoya - Creative Portfolio Theme
Updated April 4, 2025 at 9:47am
2
Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit?
Also, do you any cache plugin enabled? or is the site running on a CDN?
marcos
problems in dashboardClosed
ClaPat - Creative Masonry Blog WordPress
Updated April 3, 2025 at 4:31am
2
Most recent comment from Support Team:Hello Marcos, can you send us wp admin access in a private comment so we can have a look?
Afsaty
Video as a backgroundClosed
Niran - Creative Portfolio Theme
Updated April 1, 2025 at 8:32am
2
Most recent comment from Support Team:Hello!
looks like we are talking about the html version of the theme.
Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is ...
Paul Lussier
How to set menu display on headerClosed
Serano - Creative Portfolio Theme
Updated March 30, 2025 at 7:35am
3
Most recent comment from Support Team:Not a problem really, glad you figured it out.
PIX
RAYDENClosed
Rayden - Creative Portfolio Theme
Updated March 29, 2025 at 11:24am
5
Most recent comment from Support Team:Yes, sounds good... everything in order now?
Rémy
Hero sectionClosed
Montoya - Creative Portfolio Theme
Updated March 25, 2025 at 5:36pm
4
Most recent comment from Support Team:So for example when you are in the page you want to customize the hero section you just right click in the browser -> view page source
and the look for
Paul Lussier
Importing the .xml fileClosed
Serano - Creative Portfolio Theme
Updated March 25, 2025 at 5:13pm
6
Most recent comment from Support Team:That's great! You can use a new thread for new questions.
Phúc
Portfolio Auto Navigate only in CategoryClosed
Montoya - Creative Portfolio Theme
Updated March 22, 2025 at 10:56am
6
Most recent comment from Support Team:OK, closing this for now
Amir
Issue with WordPress Admin Panel Not Loading After Activating Child ThemeClosed
Montoya - Creative Portfolio Theme
Updated March 19, 2025 at 10:39am
17
Most recent comment from Support Team:Not sure what you mean by that. After I made the modification I mentioned earlier I am able to access your site:
https://prnt.sc/LyRLR6nnw3la