Public Tickets
Reynald
theme installationClosed
Bennet - Creative Portfolio WordPress theme
Updated 3 weeks ago
15
Most recent comment from Support Team:Hello,
Well, I get it however it's for us to guess what is wrong unless we are able to inspect it. So if you can upload it somewhere online so we can inspect it (provide wp admin access in a priv ...
Peter
whoocomerceClosed
Harington - Creative Portfolio Theme
Updated August 21, 2025 at 2:05am
3
Most recent comment from Peter:Thanks a million!
Abdullah
Portfolio Showcase Grid LayoutClosed
Montoya - Creative Portfolio Theme
Updated August 20, 2025 at 4:14pm
8
Most recent comment from Support Team:Hello Abdullah, the screenshot is wrong actually, thank for pointing that out.
Giulia
Remove "-" from the animationClosed
Bennet - Creative Portfolio WordPress theme
Updated August 14, 2025 at 3:56pm
5
Most recent comment from Giulia:Solved, thank you!
Giulia
Link Text Before/After Hero TitleClosed
Bennet - Creative Portfolio WordPress theme
Updated August 14, 2025 at 3:35pm
4
Most recent comment from Support Team:Hello Giulia, let's see - can you provide wp admin access in private comment with full rights using Appearance -> Theme file editor?
Giulia
MapClosed
Bennet - Creative Portfolio WordPress theme
Updated August 14, 2025 at 3:17pm
6
Most recent comment from Support Team:Hello Giulia, we have a flat rate of 50 Eu / hr - and we estimate this to be 1 hour. Let us know. in case you decide for it we need wp admin access with full rights using Appearance -> Theme file edit ...
Luke Moodley
Updates every 12 hours causing site to go offlineClosed
ClaPat - Creative Masonry Blog WordPress
Updated August 4, 2025 at 5:07pm
2
Most recent comment from Support Team:Hey Luke,
I'm not aware of any regular scheduled maintenance updates in WPBakery. Also if you have shared license there is no access to automatic updates. Most likely this comes from your host, c ...
Sylvain
Right Pinned Section ErrorClosed
Manifesto - Creative Portfolio Theme
Updated August 4, 2025 at 4:57pm
6
Most recent comment from Support Team:Dear Sylvain, you need to enable smooth scrolling for the pinned section to work properly (in customizer -> general settings)
Hasan
İmportClosed
Bennet - Creative Portfolio WordPress theme
Updated August 2, 2025 at 5:06am
2
Most recent comment from Support Team:Hi Hasan,
It's basically using the WordPress Importer and an import file (one for Gutenberg and one for Elementor) that can be found in /demo-data folder of the main archive. Steps can be found i ...
Abdullah
Header customizationClosed
Bennet - Creative Portfolio WordPress theme
Updated July 31, 2025 at 5:10am
2
Most recent comment from Support Team:Hello Abdullah
You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section
https://prnt.sc/HFJeEO6yulZW
Specify direct links / URLs to the mp4 and webm vers ...
Abdullah
Theme editorClosed
Bennet - Creative Portfolio WordPress theme
Updated July 31, 2025 at 5:09am
4
Most recent comment from Support Team:Hello Abdullah
You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section
https://prnt.sc/HFJeEO6yulZW
Specify direct links / URLs to the mp4 and webm vers ...
Carlos Landeros
Cannot Load Demo Content on PagesClosed
Bennet - Creative Portfolio WordPress theme
Updated July 30, 2025 at 7:49pm
7
Most recent comment from Carlos Landeros:Hello! I managed to fix it on my own. Ty anyways! I'll reach back out if I encounter anything else.
Georgios Voulgaris
Custom FontsClosed
Montoya - Creative Portfolio Theme
Updated July 28, 2025 at 6:10pm
8
Most recent comment from Support Team:Hello Georgios,
sorry for my late reply, I am coming with responsive size for hero title and next hero title (bottom of the page)
for responsive is really easy following the prev code i've sent p ...
Archit Bansal
URGENT! Bug with Portfolio Expand GallertClosed
Nanotech - Creative Portfolio Theme
Updated July 28, 2025 at 3:50pm
31
Most recent comment from Support Team:Hello,
I'm glad you found a workaround. I'm afraid what you intend is not possible as it's the Envato policy regarding sales & licensing.
Valentin
Anchor link not workingClosed
Nanotech - Creative Portfolio Theme
Updated July 26, 2025 at 12:41pm
12
Most recent comment from Valentin:Looks good to me. You can close