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Public Tickets

Walid Qodsi Costumizing Portfolio ProjectsClosed   Bennet - Creative Portfolio WordPress theme   Updated 2 weeks ago   13 Most recent comment from Support Team:Hello, I went to Custom Pot Types order settings and enabled this option https://prnt.sc/qfgJBDjgiA-E     Luke Moodley Unable to import demo contentClosed   Rayden - Creative Portfolio Theme   Updated 2 weeks ago   7 Most recent comment from Support Team:Hi Luke, as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ). You can ... Luke Moodley Unable to get images to show on Showcase SliderClosed   Harington - Creative Portfolio Theme   Updated 2 weeks ago   7 Most recent comment from Support Team:Hi Luke, you need to replace hero images, that;s all. For ALL portfolio items use images coming from your domain/media library, on some sites the webgl  library will complain about images coming from ... xdrac body background imageClosed   Rayden - Creative Portfolio Theme   Updated 3 weeks ago   6 Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked! Denis Widmann Can’t edit Portfolio Items. Nothing in documentation. Not editable with Elementor.Closed   Montoya - Creative Portfolio Theme   Updated 3 weeks ago   14 Most recent comment from Support Team:Hello Denis I know that gtmetrix differs than the chrome tools because it has a wider range of criterias which some apply to the WordPress platform itself. They are recommendations but necessarily dir ... Paul Lussier Moving galleryClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 8:59pm   7 Most recent comment from Paul Lussier:Thank you! thank you! thank you! The site really looks good. Phúc Elementor lightbox not workingClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2025 at 6:24pm   5 Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.  Paul Lussier Elementor image gallery is not loadingClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 5:05pm   5 Most recent comment from Paul Lussier:Yay!! It worked. Thank you!! Acar Portfolio item with archive pageClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2025 at 1:21pm   7 Most recent comment from Acar:Thank you very much, it was very useful. Paul Lussier Gallery doesn't loadClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 6:59am   3 Most recent comment from Support Team:Hello Paul, Have you tried disabling ajax page transitions in customizer -> general settings and try again?   Florian RESPONSIVE ON MOBILE PHONEClosed   Manifesto - Creative Portfolio Theme   Updated June 2, 2025 at 6:28am   2 Most recent comment from Support Team:Hello Florian, try adding in customizer -> additional css @media only screen and (max-width: 767px) {      .hero-footer-right {        width: auto;     } } Phúc Image Slider issueClosed   Montoya - Creative Portfolio Theme   Updated May 31, 2025 at 2:33pm   14 Most recent comment from Phúc:Thank you, this ticket can be close now.  Sara mobile devices adaptationClosed   Montoya - Creative Portfolio Theme   Updated May 28, 2025 at 2:42am   4 Most recent comment from Support Team:Most convenient is to add the code to admin -> customizer -> additional css Paul Lussier Angry!!Closed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:34pm   2 Most recent comment from Support Team:Hello Paul, We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ... Paul Lussier Background wont change to blackClosed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:28pm   4 Most recent comment from Support Team:Hey Paul, sure. First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ...