Public Tickets
Florent
Change categoryClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit?
Also, do you any cache plugin enabled? or is the site running on a CDN?
marcos
problems in dashboardClosed
ClaPat - Creative Masonry Blog WordPress
Updated 2 weeks ago
2
Most recent comment from Support Team:Hello Marcos, can you send us wp admin access in a private comment so we can have a look?
Afsaty
Video as a backgroundClosed
Niran - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hello!
looks like we are talking about the html version of the theme.
Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is ...
Paul Lussier
How to set menu display on headerClosed
Serano - Creative Portfolio Theme
Updated 2 weeks ago
3
Most recent comment from Support Team:Not a problem really, glad you figured it out.
PIX
RAYDENClosed
Rayden - Creative Portfolio Theme
Updated 3 weeks ago
5
Most recent comment from Support Team:Yes, sounds good... everything in order now?
Rémy
Hero sectionClosed
Montoya - Creative Portfolio Theme
Updated 3 weeks ago
4
Most recent comment from Support Team:So for example when you are in the page you want to customize the hero section you just right click in the browser -> view page source
and the look for
Paul Lussier
Importing the .xml fileClosed
Serano - Creative Portfolio Theme
Updated 3 weeks ago
6
Most recent comment from Support Team:That's great! You can use a new thread for new questions.
Phúc
Portfolio Auto Navigate only in CategoryClosed
Montoya - Creative Portfolio Theme
Updated March 22, 2025 at 10:56am
6
Most recent comment from Support Team:OK, closing this for now
Amir
Issue with WordPress Admin Panel Not Loading After Activating Child ThemeClosed
Montoya - Creative Portfolio Theme
Updated March 19, 2025 at 10:39am
17
Most recent comment from Support Team:Not sure what you mean by that. After I made the modification I mentioned earlier I am able to access your site:
https://prnt.sc/LyRLR6nnw3la
Paul Lussier
Uploading Serano on to WordpressClosed
Serano - Creative Portfolio Theme
Updated March 19, 2025 at 6:05am
5
Most recent comment from Support Team:Hello Paul,
Can you verify the password for the username you provided?
https://prnt.sc/SndQ116epKeU
the documentation is available online
http://clapat-themes.com/helpcenter/serano/documentation-seran ...
Fernanda
Size menu nav mobileClosed
Montoya - Creative Portfolio Theme
Updated March 19, 2025 at 5:41am
2
Most recent comment from Support Team:Hello Fernanda,
you can specify the following in customizer -> additional css
@media only screen and (max-width: 479px) { .flexnav > li > a { font-size: calc(1rem + 14vw); l ...
Alba
Low quality images in mobileClosed
Montoya - Creative Portfolio Theme
Updated March 18, 2025 at 11:04pm
9
Most recent comment from Alba:Hi!Ok I'll check this.Thank you!
Paul Lussier
Resizing my logoClosed
Serano - Creative Portfolio Theme
Updated March 18, 2025 at 5:50am
2
Most recent comment from Support Team:Hey Paul,
you can change the height of the logo with custom css as it will try to cover the available width.
#logo img { height: 50px;}
change the height value in pixels and add the code to custo ...
Laura
Adding video player + videoClosed
Montoya - Creative Portfolio Theme
Updated March 17, 2025 at 3:29pm
4
Most recent comment from Support Team:Right, I had a look over and I was able to diagnose the problem:
the first video widget you added is indeed our widget but it works only with self hosted videos - not youtube or vimeo so you need to ...
Derrick
Style and FontClosed
Montoya - Creative Portfolio Theme
Updated March 17, 2025 at 10:15am
16
Most recent comment from Support Team:Hello Derrick
So I commented this code for you in the file I mentioned below
https://prnt.sc/STNS8dxV7JIx
and looks like they work?
https://prnt.sc/zr55j_cprRIp