Public Tickets
Valentin
Page 404Closed
Nanotech - Creative Portfolio Theme
Updated 2 weeks ago
5
Most recent comment from Valentin:You can mark this as resolved.
Phúc
Shop sidebar not workingClosed
Montoya - Creative Portfolio Theme
Updated 2 weeks ago
8
Most recent comment from Support Team:Hi,
yes, it will be included in the next update.
Kevin
about Google FontClosed
ClaPat - Creative Masonry Blog WordPress
Updated July 8, 2025 at 4:17pm
4
Most recent comment from Support Team:You can simply manually download the fonts to your computer and then upload the files to Media Library
define a font face in you css file or appearance -> customize -> additional css and replace font- ...
Mia
Hover on portfolio thumbsClosed
Harington - Creative Portfolio Theme
Updated July 8, 2025 at 4:14pm
4
Most recent comment from Support Team:Yes, with custom work I think it would be possible.
Enky Dhar
Image is not display in protfolio showcase templateClosed
Bennet - Creative Portfolio WordPress theme
Updated July 4, 2025 at 3:40pm
2
Most recent comment from Support Team:Hello,
If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the webgl will complain about images coming from ...
Paul Lussier
3rd party image gallery doesn't loadClosed
Serano - Creative Portfolio Theme
Updated July 1, 2025 at 4:05pm
2
Most recent comment from Support Team:Hi Paul,
That's great if you know which code is initializing the galleries you can add it to the ajax success event handle which is present in childscript.js or our child theme.
https://prnt.sc/q ...
Piotr Piatek
install plugin and...Closed
Bennet - Creative Portfolio WordPress theme
Updated July 1, 2025 at 3:52pm
4
Most recent comment from Support Team:Hi Piotr
we have reviewed the video and its is about the Agency page
https://recolorlab.pro/agency/
you can disable smooth scrolling in customizer -> general settings to see if it gets more suitable ...
Andrea Pfaff
how to integrate imprint into a one-pager?Closed
Newave - Wordpress Responsive One Page Parallax
Updated July 1, 2025 at 2:05pm
2
Most recent comment from Support Team:Dear Andrea,
That is a pertinent question. What you can do is basically create a page and then in page options you 'This page is a section' to No
You can then include a link to this page in ...
Paul Lussier
Image galleries don't loadClosed
Serano - Creative Portfolio Theme
Updated June 26, 2025 at 4:41am
2
Most recent comment from Support Team:Hey Paul, right you need to to chose between the two. Now, we can recommend Serano's elements/blocks that are guaranteed to work with ajax
http://clapat-themes.com/wordpress/serano/multimedia/
ht ...
Alejandro
Headers and HeroClosed
Montoya - Creative Portfolio Theme
Updated June 26, 2025 at 4:21am
4
Most recent comment from Support Team:Hey Alejandro, well, these are the most common - the ones which are listed in the docs. However, if you indicate a specific element with a specific behaviour that you need to replicate and may have a ...
Kevin
The theme options are unusable.Closed
ClaPat - Creative Masonry Blog WordPress
Updated June 24, 2025 at 7:21am
9
Most recent comment from Support Team:Hello Kevin,
plz try the following
main .cd-main-content.cd-index
{
background-color: #f2f2f2;
width: 100%;
}
change the hex color code and add it to customizer -> addition ...
Marc Poirier
modifying colorsClosed
Manifesto - Creative Portfolio Theme
Updated June 23, 2025 at 9:39am
2
Most recent comment from Support Team:Hello Marc,
there are two options working with background colors in tandem: one if the hex color itself and the other one sets the color scheme for the foreground elements (text, for example) based on ...
Zakaria
Header/Hero issueClosed
Montoya - Creative Portfolio Theme
Updated June 23, 2025 at 8:32am
4
Most recent comment from Support Team:Hello Zakaria,
So this text in the hero section
https://prnt.sc/vMWEYfFFp1Cq
do you want to replace it with an image, a logo perhaps?
Brian
Uploading the demo dataClosed
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated June 22, 2025 at 6:02am
2
Most recent comment from Brian:Nevermind, i found out i needed the checkbox ticked that said "import file attachments"
johannes
issues with ajax & colorsClosed
Nanotech - Creative Portfolio Theme
Updated June 18, 2025 at 9:52am
8
Most recent comment from Support Team:I think it really depends on the context therefore what is the color you are trying to change for example? Where, exactly? if you can open a new ticket to avoid the long threads?