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Public Tickets

Wilweia Issue on scrolling, ajax loading - GutenbergClosed   Bennet - Creative Portfolio WordPress theme   Updated September 1, 2025 at 9:14am   6 Most recent comment from Support Team:Hello, Regarding the password protected pages : yes it's working in page templates and portfolio items that are calling the_content() function - in order to display the content entered in the edi ... Sreeya Preloader CustomisationClosed   Bennet - Creative Portfolio WordPress theme   Updated September 1, 2025 at 8:20am   2 Most recent comment from Support Team:Try adding the following in customizer -> additional css .preloader-wrap {      background: #000; } of course changing the hex color to the color you want. nuha no supportClosed   Nanotech - Creative Portfolio Theme   Updated August 31, 2025 at 8:39am   1 Most recent comment from nuha:please reply to my ticket nuha no supportClosed   Nanotech - Creative Portfolio Theme   Updated August 29, 2025 at 7:12am   2 Most recent comment from Support Team:Hi there, thanks for checking. Plz allow up to 48 hours to respond we are a small team and try to respond as soo as we can. We will process your ticket today. Oriol PortafolioClosed   Manifesto - Creative Portfolio Theme   Updated August 27, 2025 at 4:26am   2 Most recent comment from Support Team:Hello it looks like Post Types Order plugin has some side effects how posts are queried therefore affecting the portfolio navigation. in order to change the order we strongly recommend you backdate th ... Phúc Flex list in Shop Light backgroundClosed   Montoya - Creative Portfolio Theme   Updated August 25, 2025 at 11:17am   6 Most recent comment from Phúc:HiAbout flex list. The css work, but it seems temporary. Because if it work ideally. The flex list text would be black and change to white on hover (like dark version).  Right?I'm fine with thi ... Reynald theme installationClosed   Bennet - Creative Portfolio WordPress theme   Updated August 25, 2025 at 5:17am   15 Most recent comment from Support Team:Hello, Well, I get it however it's for us to guess what is wrong unless we are able to inspect it. So if you can upload it somewhere online so we can inspect it (provide wp admin access in a priv ... Peter whoocomerceClosed   Harington - Creative Portfolio Theme   Updated August 21, 2025 at 2:05am   3 Most recent comment from Peter:Thanks a million! Abdullah Portfolio Showcase Grid LayoutClosed   Montoya - Creative Portfolio Theme   Updated August 20, 2025 at 4:14pm   8 Most recent comment from Support Team:Hello Abdullah, the screenshot is wrong actually, thank for pointing that out.  Giulia Remove "-" from the animationClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:56pm   5 Most recent comment from Giulia:Solved, thank you! Giulia Link Text Before/After Hero TitleClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:35pm   4 Most recent comment from Support Team:Hello Giulia, let's see - can you provide wp admin access in private comment with full rights using Appearance -> Theme file editor? Giulia MapClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:17pm   6 Most recent comment from Support Team:Hello Giulia, we have a flat rate of 50 Eu / hr - and we estimate this to be 1 hour. Let us know. in case you decide for it we need wp admin access with full rights using Appearance -> Theme file edit ... Luke Moodley Updates every 12 hours causing site to go offlineClosed   ClaPat - Creative Masonry Blog WordPress   Updated August 4, 2025 at 5:07pm   2 Most recent comment from Support Team:Hey Luke, I'm not aware of any regular scheduled maintenance updates in WPBakery. Also if you have shared license there is no access to automatic updates. Most likely this comes from your host, c ... Sylvain Right Pinned Section ErrorClosed   Manifesto - Creative Portfolio Theme   Updated August 4, 2025 at 4:57pm   6 Most recent comment from Support Team:Dear Sylvain, you need to enable smooth scrolling for the pinned section to work properly (in customizer -> general settings)   Hasan İmportClosed   Bennet - Creative Portfolio WordPress theme   Updated August 2, 2025 at 5:06am   2 Most recent comment from Support Team:Hi Hasan, It's basically using the WordPress Importer and an import file (one for Gutenberg and one for Elementor) that can be found in /demo-data folder of the main archive. Steps can be found i ...