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Public Tickets

Phúc Image Slider issueClosed   Montoya - Creative Portfolio Theme   Updated May 31, 2025 at 2:33pm   14 Most recent comment from Phúc:Thank you, this ticket can be close now.  Sara mobile devices adaptationClosed   Montoya - Creative Portfolio Theme   Updated May 28, 2025 at 2:42am   4 Most recent comment from Support Team:Most convenient is to add the code to admin -> customizer -> additional css Paul Lussier Angry!!Closed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:34pm   2 Most recent comment from Support Team:Hello Paul, We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ... Paul Lussier Background wont change to blackClosed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:28pm   4 Most recent comment from Support Team:Hey Paul, sure. First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ... Nora Share Project: FB TW PNClosed   Harington - Creative Portfolio Theme   Updated May 23, 2025 at 4:19pm   2 Most recent comment from Support Team:Hi Nora, plz add the following in customizer -> additional css div#share {    display: none; } Jacob Video background playback on mobileClosed   Harington - Creative Portfolio Theme   Updated May 25, 2025 at 5:04pm   7 Most recent comment from Support Team:Hello Jacob, Just retested on my Android and the second video Lucid Motors plays fine on mobile. Tested in incognito mode with a hard refresh. Not sure why the first video does not play - is it a vali ... Laura Elias Editing hero & bottom sectionsClosed   Montoya - Creative Portfolio Theme   Updated May 15, 2025 at 2:25pm   9 Most recent comment from Support Team:Hello Laura! that's custom work and it's a bit beyond my support abilities let's force a bit and hide the curtains with custom css  .curtains {     display: none; } in customizer -> ... Kamil Issues with Back Button and AJAX Loading in CustomizerClosed   Nanotech - Creative Portfolio Theme   Updated May 15, 2025 at 1:12pm   5 Most recent comment from Kamil:Thank you! Looks like it works now. I'm using childscript.js in child theme. But it still works here even without pointing directly in functions.php of child theme. But i used this nonetheless:fu ... Sara Montoya portfolio orderClosed   Montoya - Creative Portfolio Theme   Updated May 8, 2025 at 3:46pm   2 Most recent comment from Support Team:Hello Sara, Either you backdate the portfolio items (recommended, safest) https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/ or you can use post reorder plugin such as t ... Vanessa exclude Portfolio itemsClosed   Montoya - Creative Portfolio Theme   Updated May 8, 2025 at 1:41pm   9 Most recent comment from Vanessa:Thank you for quick help!I´m happy. Nacho Porter Changes to footer not showingClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 7, 2025 at 5:37am   13 Most recent comment from Support Team:Well, I simply upgraded the theme to the latest the version you had was not compatible with the current version of WordPress. Patrycja RefundClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated May 6, 2025 at 9:08am   2 Most recent comment from Support Team:Hi there, we have approved your refund request Paul Lussier Compatibilty issue Serano theme and LiteSpeed Cache pluginClosed   Serano - Creative Portfolio Theme   Updated May 6, 2025 at 8:13am   3 Most recent comment from Support Team:Hi Paul. that error is coming from WP Cli which can be used by your hosting env to automate tasks using command line style https://wp-cli.org/ But it's not specifically related to LiteSpeed (prob ... Paul Lussier Performance, page speed and overall health of siteClosed   Serano - Creative Portfolio Theme   Updated May 5, 2025 at 2:30am   3 Most recent comment from Hung Pham:Hi Paul,Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:1. Choose High-Performance WordPress ... RODRIGO I want to change the slug of the post type "Portfolio"Closed   Nanotech - Creative Portfolio Theme   Updated May 1, 2025 at 4:09am   2 Most recent comment from Support Team:Hello Rodrigo, You can go to customizer -> portfolio settings to change the custom slug 'nanotech_portfolio'. Just enter your own and after saving the changes go to Settings -> Permalinks an ...