Public Tickets
Zakaria
Header/Hero issueClosed
Montoya - Creative Portfolio Theme
Updated June 23, 2025 at 8:32am
4
Most recent comment from Support Team:Hello Zakaria,
So this text in the hero section
https://prnt.sc/vMWEYfFFp1Cq
do you want to replace it with an image, a logo perhaps?
Brian
Uploading the demo dataClosed
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated June 22, 2025 at 6:02am
2
Most recent comment from Brian:Nevermind, i found out i needed the checkbox ticked that said "import file attachments"
johannes
issues with ajax & colorsClosed
Nanotech - Creative Portfolio Theme
Updated June 18, 2025 at 9:52am
8
Most recent comment from Support Team:I think it really depends on the context therefore what is the color you are trying to change for example? Where, exactly? if you can open a new ticket to avoid the long threads?
Tandem
Using the childscript.js and pinned sectionClosed
Montoya - Creative Portfolio Theme
Updated June 17, 2025 at 1:54pm
8
Most recent comment from Tandem:Hi,Thank you for adding the correct HTML for this.Kind regards,Hanneke
Heber
Update ThemeClosed
Newave - Wordpress Responsive One Page Parallax
Updated June 17, 2025 at 12:17pm
2
Most recent comment from Support Team:Hello Heber,
we can certainly help you if you can provide wp admin access in a private comment. On the other hand plz renew your support period, do that beforehand.
if the related URL still valid?
h ...
michele
Bennet title interaction on hoverClosed
Bennet - Creative Portfolio WordPress theme
Updated June 17, 2025 at 3:47am
2
Most recent comment from Support Team:Hi Michele,
sure, there are two files in /images folder (path relative to root theme folder) called eyes.png and eyes1.png you can simply change them while keeping the same file name
xdrac
Thumbnail Image Sizes?Closed
Satelite WordPress Theme
Updated June 16, 2025 at 10:13am
4
Most recent comment from Support Team:I would recommend to use 1600px instead of 800px as the thumbnails are actually the hero images (so the same images in portfolio grid and in fullscreen slider)
Walid Qodsi
Costumizing Portfolio ProjectsClosed
Bennet - Creative Portfolio WordPress theme
Updated June 16, 2025 at 9:51am
13
Most recent comment from Support Team:Hello, I went to Custom Pot Types order settings and enabled this option
https://prnt.sc/qfgJBDjgiA-E
Luke Moodley
Unable to import demo contentClosed
Rayden - Creative Portfolio Theme
Updated June 14, 2025 at 5:02am
7
Most recent comment from Support Team:Hi Luke,
as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ).
You can ...
Luke Moodley
Unable to get images to show on Showcase SliderClosed
Harington - Creative Portfolio Theme
Updated June 14, 2025 at 4:51am
7
Most recent comment from Support Team:Hi Luke, you need to replace hero images, that;s all.
For ALL portfolio items use images coming from your domain/media library, on some sites the webgl library will complain about images coming from ...
xdrac
body background imageClosed
Rayden - Creative Portfolio Theme
Updated June 13, 2025 at 10:36am
6
Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked!
Denis Widmann
Can’t edit Portfolio Items. Nothing in documentation. Not editable with Elementor.Closed
Montoya - Creative Portfolio Theme
Updated June 11, 2025 at 2:17pm
14
Most recent comment from Support Team:Hello Denis
I know that gtmetrix differs than the chrome tools because it has a wider range of criterias which some apply to the WordPress platform itself. They are recommendations but necessarily dir ...
Paul Lussier
Moving galleryClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 8:59pm
7
Most recent comment from Paul Lussier:Thank you! thank you! thank you! The site really looks good.
Phúc
Elementor lightbox not workingClosed
Montoya - Creative Portfolio Theme
Updated June 2, 2025 at 6:24pm
5
Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.
Paul Lussier
Elementor image gallery is not loadingClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 5:05pm
5
Most recent comment from Paul Lussier:Yay!! It worked. Thank you!!