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Public Tickets

Chris Error diplaying portfolioClosed   Montoya - Creative Portfolio Theme   Updated March 7, 2025 at 1:42am   5 Most recent comment from Chris:Thanks so much. We can close this ticket. :) Elmira Shabestari Issue with Elementor Compatibility and Image CustomizationClosed   Harington - Creative Portfolio Theme   Updated March 3, 2025 at 7:56pm   13 Most recent comment from Support Team:Hello, i simply pressed upload, selected the img from media library etc I m wondering why it s not working on your side Thama Add videos in carouselClosed   Montoya - Creative Portfolio Theme   Updated March 1, 2025 at 3:39pm   6 Most recent comment from Support Team:Hello, if you can send me the page gallery URL I can send you at least the HTML code representing the carousel. And perhaps an ideea on how to modify it - no guarantees they will work properly though ... Annika Demo ContentClosed   Nanotech - Creative Portfolio Theme   Updated February 28, 2025 at 3:52pm   4 Most recent comment from Support Team:Hello Annika, We finished setting up the demo data, please verify. You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them ... Phúc Related products title issueClosed   Montoya - Creative Portfolio Theme   Updated February 28, 2025 at 12:25pm   3 Most recent comment from Phúc:Ok thank you, the code works. Are you going to add it into a new update of this theme? If yes, I will note for it "Temporarily fix until next update", and remove it when the new update arrive. Phúc Has Clip Path Border Radius in Product pageClosed   Montoya - Creative Portfolio Theme   Updated February 28, 2025 at 12:17pm   6 Most recent comment from Phúc:Oh I get it! Thank you. This topic can be close now. Phúc SHOP page not workingClosed   Montoya - Creative Portfolio Theme   Updated February 28, 2025 at 10:09am   4 Most recent comment from Support Team:Aha, ok, that's great for sharing this. We will have a look at the curtain effect as soon as possible. Nathan Blog DisplayClosed   Montoya - Creative Portfolio Theme   Updated February 27, 2025 at 3:46pm   2 Most recent comment from Support Team:Hey Nathan, plz do this : in Settings -> Reading set the Blog pages posts to empty - none. Then in your stories page you can change the hero section of the page (which includes the hero title). in Mon ... Phúc Sticky content on scroll featureClosed   Montoya - Creative Portfolio Theme   Updated February 27, 2025 at 3:19pm   9 Most recent comment from Support Team:Oh, excellent. And good to know, thanks for sharing. Faissal Stories PageClosed   Montoya - Creative Portfolio Theme   Updated February 27, 2025 at 2:01am   5 Most recent comment from Faissal:Thank you for your help! I appreciate the support—it was very helpful. Matty clip path insetClosed   Montoya - Creative Portfolio Theme   Updated February 25, 2025 at 10:18pm   16 Most recent comment from Matty:thank you so much, superstar!!!! Robert Support Template KitClosed   Montoya - Creative Portfolio Theme   Updated February 25, 2025 at 4:54pm   5 Most recent comment from Support Team:Dear Robert, Montoya is a WordPress theme therefore should be installed under Appearance -> Themes panel.  If you can provide wp admin access we can install the theme and import demo data free of cha ... Vanessa exclude Portfolio itemsClosed   Montoya - Creative Portfolio Theme   Updated February 25, 2025 at 4:03pm   2 Most recent comment from Support Team:Hello Vanessa, Does not matter if you use a Gutenberg block or the Elementor widget, you still have the filter category attribute in its settings where you can paste the slug of a category or multiple ... Ivan Preloader Display Issue – One-Time AppearanceClosed   Harington - Creative Portfolio Theme   Updated February 25, 2025 at 3:27pm   2 Most recent comment from Support Team:Hello Ivan, I'm not really sure how you can solve this problem as it is about beyond my support abilities (and scope). I understand you are NOT using ajax. Then it's pretty hard to track whe ... kelvin some problem when need update setting ie. menu, theme option settingClosed Grenada - Creative Ajax Portfolio Showcase Slider Theme   Updated February 24, 2025 at 3:15am   5 Most recent comment from kelvin:is okay.. we continue use the customize > menu > update .. work well.