Public Tickets
Paul Lussier
Image galleries don't loadClosed
Serano - Creative Portfolio Theme
Updated June 26, 2025 at 4:41am
2
Most recent comment from Support Team:Hey Paul, right you need to to chose between the two. Now, we can recommend Serano's elements/blocks that are guaranteed to work with ajax
http://clapat-themes.com/wordpress/serano/multimedia/
ht ...
Alejandro
Headers and HeroClosed
Montoya - Creative Portfolio Theme
Updated June 26, 2025 at 4:21am
4
Most recent comment from Support Team:Hey Alejandro, well, these are the most common - the ones which are listed in the docs. However, if you indicate a specific element with a specific behaviour that you need to replicate and may have a ...
Kevin
The theme options are unusable.Closed
ClaPat - Creative Masonry Blog WordPress
Updated June 24, 2025 at 7:21am
9
Most recent comment from Support Team:Hello Kevin,
plz try the following
main .cd-main-content.cd-index
{
background-color: #f2f2f2;
width: 100%;
}
change the hex color code and add it to customizer -> addition ...
Marc Poirier
modifying colorsClosed
Manifesto - Creative Portfolio Theme
Updated June 23, 2025 at 9:39am
2
Most recent comment from Support Team:Hello Marc,
there are two options working with background colors in tandem: one if the hex color itself and the other one sets the color scheme for the foreground elements (text, for example) based on ...
Zakaria
Header/Hero issueClosed
Montoya - Creative Portfolio Theme
Updated June 23, 2025 at 8:32am
4
Most recent comment from Support Team:Hello Zakaria,
So this text in the hero section
https://prnt.sc/vMWEYfFFp1Cq
do you want to replace it with an image, a logo perhaps?
Brian
Uploading the demo dataClosed
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated June 22, 2025 at 6:02am
2
Most recent comment from Brian:Nevermind, i found out i needed the checkbox ticked that said "import file attachments"
johannes
issues with ajax & colorsClosed
Nanotech - Creative Portfolio Theme
Updated June 18, 2025 at 9:52am
8
Most recent comment from Support Team:I think it really depends on the context therefore what is the color you are trying to change for example? Where, exactly? if you can open a new ticket to avoid the long threads?
Tandem
Using the childscript.js and pinned sectionClosed
Montoya - Creative Portfolio Theme
Updated June 17, 2025 at 1:54pm
8
Most recent comment from Tandem:Hi,Thank you for adding the correct HTML for this.Kind regards,Hanneke
Heber
Update ThemeClosed
Newave - Wordpress Responsive One Page Parallax
Updated June 17, 2025 at 12:17pm
2
Most recent comment from Support Team:Hello Heber,
we can certainly help you if you can provide wp admin access in a private comment. On the other hand plz renew your support period, do that beforehand.
if the related URL still valid?
h ...
michele
Bennet title interaction on hoverClosed
Bennet - Creative Portfolio WordPress theme
Updated June 17, 2025 at 3:47am
2
Most recent comment from Support Team:Hi Michele,
sure, there are two files in /images folder (path relative to root theme folder) called eyes.png and eyes1.png you can simply change them while keeping the same file name
xdrac
Thumbnail Image Sizes?Closed
Satelite WordPress Theme
Updated June 16, 2025 at 10:13am
4
Most recent comment from Support Team:I would recommend to use 1600px instead of 800px as the thumbnails are actually the hero images (so the same images in portfolio grid and in fullscreen slider)
Walid Qodsi
Costumizing Portfolio ProjectsClosed
Bennet - Creative Portfolio WordPress theme
Updated June 16, 2025 at 9:51am
13
Most recent comment from Support Team:Hello, I went to Custom Pot Types order settings and enabled this option
https://prnt.sc/qfgJBDjgiA-E
Luke Moodley
Unable to import demo contentClosed
Rayden - Creative Portfolio Theme
Updated June 14, 2025 at 5:02am
7
Most recent comment from Support Team:Hi Luke,
as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ).
You can ...
Luke Moodley
Unable to get images to show on Showcase SliderClosed
Harington - Creative Portfolio Theme
Updated June 14, 2025 at 4:51am
7
Most recent comment from Support Team:Hi Luke, you need to replace hero images, that;s all.
For ALL portfolio items use images coming from your domain/media library, on some sites the webgl library will complain about images coming from ...
xdrac
body background imageClosed
Rayden - Creative Portfolio Theme
Updated June 13, 2025 at 10:36am
6
Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked!