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Public Tickets

James Brandwood Pressing back on mobile takes you to blank page that does not load.Closed   Cubez - Creative WordPress Showcase Portfolio Theme   Updated March 18, 2024 at 7:44pm   2 Most recent comment from Support Team:Hello James, we responded to your other ticket, closing this one. James Brandwood slow down animationsClosed   Cubez - Creative WordPress Showcase Portfolio Theme   Updated March 18, 2024 at 7:43pm   2 Most recent comment from Support Team:Hello James, we responded to your other ticket, closing this one. Joamuriel Page is brokenClosed   Bauman   Updated March 14, 2024 at 6:37pm   6 Most recent comment from Support Team:Hi there, so first I believed That it may be a theme related configuration problem however I deactivated Bauman and the two related plugins and I tested the backend page update with a WordPress defaul ... Luca Visualization problem on mobile and javascript errorClosed   Manifesto - Creative Portfolio Theme   Updated March 12, 2024 at 8:24am   2 Most recent comment from Support Team:Hello Luca,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the experti ... Grégori Installable WordPress file missingClosed Grenada - Creative Ajax Portfolio Showcase Slider Theme   Updated March 11, 2024 at 4:57am   4 Most recent comment from Support Team:Thank you Grégori we have approved the refund request.We hope you enjoy our theme. hassan general issuesClosed   Niran - Creative Portfolio Theme   Updated March 8, 2024 at 3:26pm   3 Most recent comment from hassan:That works fine thanks Carlota Mobile Version BugsClosed   Harington - Creative Portfolio Theme   Updated March 8, 2024 at 4:45am   8 Most recent comment from Support Team:Of course we try to solve it except that it is impossible for me to reproduce it I attach a screenshot of my mobile screen testing this portfolio item: https://carlotabatalhadesign.com/work/palacio-co ... Lancer Cant edit the portfolio infoClosed   Serano - Creative Portfolio Theme   Updated March 8, 2024 at 3:49am   4 Most recent comment from Support Team:Hi there, So I changed the hero info text in page options https://prnt.sc/9Zm3cxHhSp2- and it has been reflected in the page preview - I am wondering what is the issue that you are having? https://prn ... My-Linh How to remove "new" from portfolioClosed   Canela - Creative Portfolio Theme   Updated March 6, 2024 at 7:52pm   3 Most recent comment from My-Linh:This worked, thanks so much! Pranav Some Demo Content Failed to ImportClosed   Manifesto - Creative Portfolio Theme   Updated March 6, 2024 at 4:57pm   4 Most recent comment from Support Team:Hello, we think it's a good suggestion. https://prnt.sc/cBsAjAi8eD7Phttp://clapat-themes.com/helpcenter/manifesto/documentation-theme-getting-started.html My-Linh Columns tend to re-arrange themselvesClosed   Canela - Creative Portfolio Theme   Updated March 6, 2024 at 4:04pm   2 Most recent comment from Support Team:Hi there,thanks for the login info. This ticket is actually related withhttps://clapat.ticksy.com/ticket/3595515/ the blocks in question come from the Bluehost plugin. Nothing wrong with that, except ... Alex Preloader without AjaxClosed   Manifesto - Creative Portfolio Theme   Updated March 6, 2024 at 6:14am   2 Most recent comment from Support Team:Hello Alex, we can enable the preloader even though the ajax is disabled if you can provide wp admin access  in a private comment with full rights using Appearance -> theme file editor.Or, if you ... Amvinay Theme demo importer is not working.Closed   Humpton - Creative Portfolio Theme   Updated February 29, 2024 at 3:34pm   2 Most recent comment from Support Team:Hello,I think you installed theme but you did not import demo data which gives you a snapshot of our live demo. if you can provide wp admin access in a private comment we can set it up free of charge ... Xander Team member image popupsClosed   Harington - Creative Portfolio Theme   Updated February 26, 2024 at 12:53pm   4 Most recent comment from Support Team:You can edit the common.js you havee the smoothscroll parameters: var ScrollbarOptions = { damping:0.1, renderByPixel: true, continuousScrolling: true, syncCallbacks: true, plugins: { ... Christian General color settings and other style personalizationClosed   Manifesto - Creative Portfolio Theme   Updated February 26, 2024 at 12:45pm   8 Most recent comment from Support Team:Hi, please check if your browser zoom is set to 100%. Additionally, which version of Safari are you using? Some versions may have issues and do not support the CSS perspective property.