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Public Tickets

Faissal Stories PageClosed   Montoya - Creative Portfolio Theme   Updated February 27, 2025 at 2:01am   5 Most recent comment from Faissal:Thank you for your help! I appreciate the support—it was very helpful. Matty clip path insetClosed   Montoya - Creative Portfolio Theme   Updated February 25, 2025 at 10:18pm   16 Most recent comment from Matty:thank you so much, superstar!!!! Robert Support Template KitClosed   Montoya - Creative Portfolio Theme   Updated February 25, 2025 at 4:54pm   5 Most recent comment from Support Team:Dear Robert, Montoya is a WordPress theme therefore should be installed under Appearance -> Themes panel.  If you can provide wp admin access we can install the theme and import demo data free of cha ... Ivan Preloader Display Issue – One-Time AppearanceClosed   Harington - Creative Portfolio Theme   Updated February 25, 2025 at 3:27pm   2 Most recent comment from Support Team:Hello Ivan, I'm not really sure how you can solve this problem as it is about beyond my support abilities (and scope). I understand you are NOT using ajax. Then it's pretty hard to track whe ... kelvin some problem when need update setting ie. menu, theme option settingClosed Grenada - Creative Ajax Portfolio Showcase Slider Theme   Updated February 24, 2025 at 3:15am   5 Most recent comment from kelvin:is okay.. we continue use the customize > menu > update .. work well. Tellus Images not showing and cannot edit in ElementorClosed   Rayden - Creative Portfolio Theme   Updated February 18, 2025 at 6:35am   10 Most recent comment from Support Team:Sure, that's why I asked, to send us an example (name of the page - that is not portfolio page template)? While at it wp admin access in a private comment? Matty portfolio settings - next project captionClosed   Montoya - Creative Portfolio Theme   Updated February 14, 2025 at 5:50am   6 Most recent comment from Support Team:Hi Matty, if you like our theme and our services in general plz don't forget to rate it. Ivan Portfolio pagesClosed   Montoya - Creative Portfolio Theme   Updated February 10, 2025 at 7:02am   5 Most recent comment from Support Team:Hello Ivan, so you can use the unique class id to prefix any of the css selectors in order to apply styles unique to each page let's take for example your home page. the unique css class is store ... Stefano general requestClosed   Montoya - Creative Portfolio Theme   Updated February 10, 2025 at 6:02am   2 Most recent comment from Support Team:Hello Stefano, yes, sure you can setup the Parallax Gallery as front page in Settings -> Reading changing the portfolio items order: either you backdate the portfolio items (recommended) https://www.w ... Jeff Gerred H tag capitalizationClosed   Montoya - Creative Portfolio Theme   Updated February 5, 2025 at 5:24pm   3 Most recent comment from Jeff Gerred:Perfect. Thank you!  Chaymae Redirection links to mobile works only onceClosed   Montoya - Creative Portfolio Theme   Updated February 5, 2025 at 4:19pm   2 Most recent comment from Support Team:Try the following: refresh the permalinks in settings -> permalinks try temporarily disabling ajax in customizer -> general settings and test again. it's the wp_redirect that I'm suspecting ... Remy MACHADO Bug regarding navigationClosed   Serano - Creative Portfolio Theme   Updated February 5, 2025 at 3:29pm   3 Most recent comment from Remy MACHADO:Understood, thank you for your fast reply.Wishing you a nice day, Matty coloursClosed   Montoya - Creative Portfolio Theme   Updated February 5, 2025 at 2:52pm   5 Most recent comment from Matty:legend! thank you so much Chaymae Portfolio scrolling loopClosed   Montoya - Creative Portfolio Theme   Updated February 5, 2025 at 6:20am   6 Most recent comment from Support Team:Hello, I have another ticket from you about mobile redirect. But no login details there. if you can repost it here? Bernat No Scroll down text on main pageClosed   Manifesto - Creative Portfolio Theme   Updated February 3, 2025 at 5:37am   8 Most recent comment from Support Team:Hello, so we modified /sections/hero_section_container.php , line 114 https://prnt.sc/tab2mAqSGKzf and .hero-arrow {    bottom: 60px; } in customizer -> additional css