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Public Tickets

Paul Lussier Angry!!Closed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:34pm   2 Most recent comment from Support Team:Hello Paul, We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ... Paul Lussier Background wont change to blackClosed   Serano - Creative Portfolio Theme   Updated May 25, 2025 at 3:28pm   4 Most recent comment from Support Team:Hey Paul, sure. First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ... Nora Share Project: FB TW PNClosed   Harington - Creative Portfolio Theme   Updated May 23, 2025 at 4:19pm   2 Most recent comment from Support Team:Hi Nora, plz add the following in customizer -> additional css div#share {    display: none; } Jacob Video background playback on mobileClosed   Harington - Creative Portfolio Theme   Updated May 25, 2025 at 5:04pm   7 Most recent comment from Support Team:Hello Jacob, Just retested on my Android and the second video Lucid Motors plays fine on mobile. Tested in incognito mode with a hard refresh. Not sure why the first video does not play - is it a vali ... Laura Elias Editing hero & bottom sectionsClosed   Montoya - Creative Portfolio Theme   Updated May 15, 2025 at 2:25pm   9 Most recent comment from Support Team:Hello Laura! that's custom work and it's a bit beyond my support abilities let's force a bit and hide the curtains with custom css  .curtains {     display: none; } in customizer -> ... Kamil Issues with Back Button and AJAX Loading in CustomizerClosed   Nanotech - Creative Portfolio Theme   Updated May 15, 2025 at 1:12pm   5 Most recent comment from Kamil:Thank you! Looks like it works now. I'm using childscript.js in child theme. But it still works here even without pointing directly in functions.php of child theme. But i used this nonetheless:fu ... Sara Montoya portfolio orderClosed   Montoya - Creative Portfolio Theme   Updated May 8, 2025 at 3:46pm   2 Most recent comment from Support Team:Hello Sara, Either you backdate the portfolio items (recommended, safest) https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/ or you can use post reorder plugin such as t ... Vanessa exclude Portfolio itemsClosed   Montoya - Creative Portfolio Theme   Updated May 8, 2025 at 1:41pm   9 Most recent comment from Vanessa:Thank you for quick help!I´m happy. Nacho Porter Changes to footer not showingClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 7, 2025 at 5:37am   13 Most recent comment from Support Team:Well, I simply upgraded the theme to the latest the version you had was not compatible with the current version of WordPress. Patrycja RefundClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated May 6, 2025 at 9:08am   2 Most recent comment from Support Team:Hi there, we have approved your refund request Paul Lussier Compatibilty issue Serano theme and LiteSpeed Cache pluginClosed   Serano - Creative Portfolio Theme   Updated May 6, 2025 at 8:13am   3 Most recent comment from Support Team:Hi Paul. that error is coming from WP Cli which can be used by your hosting env to automate tasks using command line style https://wp-cli.org/ But it's not specifically related to LiteSpeed (prob ... Paul Lussier Performance, page speed and overall health of siteClosed   Serano - Creative Portfolio Theme   Updated May 5, 2025 at 2:30am   3 Most recent comment from Hung Pham:Hi Paul,Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:1. Choose High-Performance WordPress ... RODRIGO I want to change the slug of the post type "Portfolio"Closed   Nanotech - Creative Portfolio Theme   Updated May 1, 2025 at 4:09am   2 Most recent comment from Support Team:Hello Rodrigo, You can go to customizer -> portfolio settings to change the custom slug 'nanotech_portfolio'. Just enter your own and after saving the changes go to Settings -> Permalinks an ... adiv Problems in projectsClosed   Humpton - Creative Portfolio Theme   Updated May 21, 2025 at 1:43pm   2 Most recent comment from adiv:Actually I don't want to use the smooth scroll option. When I turn it off, this is what actually happens to my projects. When it reaches the footer, it doesn't move to the beginning of the n ... Paul Lussier LiteSpeed plugin conflict with SeranoClosed   Serano - Creative Portfolio Theme   Updated April 30, 2025 at 8:53am   2 Most recent comment from Support Team:Not sure how LiteSpeed plugin is interfering with the theme in this way (you cannot run it without deactivating the theme?) however plz send us wp admin access with full rights using Appearance -> The ...