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Public Tickets

Filipe Install the DEMo version with ElementorClosed   Montoya - Creative Portfolio Theme   Updated October 23, 2024 at 7:05am   2 Most recent comment from Support Team:Hello Filipe, We finished setting up the demo data, please verify. You need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them ... Jean-Marie Slider autoplayClosed   Montoya - Creative Portfolio Theme   Updated October 19, 2024 at 2:34am   2 Most recent comment from Support Team:Hello Jean-Marie, Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the ... Martin Issue with the speedClosed   Humpton - Creative Portfolio Theme   Updated October 18, 2024 at 5:33pm   4 Most recent comment from Support Team:Hello Martin, I took a look in the Network in Chrome (which I find helpful) https://prnt.sc/iI39LKHPZmZ2 and I can see that the image that takes the longest time to load (the hero image) has a big wai ... Sarath Editing templatesClosed   Serano - Creative Portfolio Theme   Updated October 18, 2024 at 4:33am   20 Most recent comment from Support Team:Yes, you can specify a category filter in page options so that only a category will be selected. See Category Filter field. Therefore you can have multiple showcase grids for each category. then you c ... Guroudev Bhalla Hero sectionClosed   Serano - Creative Portfolio Theme   Updated October 15, 2024 at 3:52pm   10 Most recent comment from Support Team:I edited the portfolio item and scrolled down to portfolio options, clicked on the hero section tab and assigned a hero image https://prnt.sc/lm_a-vlqvJgl Jérôme M How to display video at 100%Closed   Montoya - Creative Portfolio Theme   Updated October 12, 2024 at 5:00pm   5 Most recent comment from Jérôme M:Thanks so much, it works perfectly ! Zoey Zhang Map SettingClosed   Serano - Creative Portfolio Theme   Updated October 12, 2024 at 4:17am   2 Most recent comment from Support Team:Hello Zoey if you are using Serano Google map it will display an unique address throughout the site. Therefore you can use a map block perhaps? https://wordpress.org/plugins/map-block-gutenberg/ for e ... sefa Header settingClosed   Harington - Creative Portfolio Theme   Updated October 12, 2024 at 4:08am   2 Most recent comment from Support Team:Hello, Apart from the solution you implemented, you can make the header fixed, on top, if you are willing to disable smooth scrolling. After disabling it, just add header {    position: relative; } ... Jérôme M remove totally the captionClosed   Montoya - Creative Portfolio Theme   Updated October 10, 2024 at 10:02am   3 Most recent comment from Jérôme M:it works perfectly thanks a lot. Jérôme M Change the "next project" behaviourClosed   Montoya - Creative Portfolio Theme   Updated October 10, 2024 at 10:01am   3 Most recent comment from Jérôme M:Hi,Ok, I have removed the text, it works.thx Rob Contact form errorClosed   Manifesto - Creative Portfolio Theme   Updated October 10, 2024 at 3:23am   2 Most recent comment from Support Team:Dear Rob, Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertis ... Bill Threejs textures not loadingClosed   Maestro - Modern Portfolio Showcase WordPress Theme   Updated October 9, 2024 at 2:09pm   2 Most recent comment from Support Team:Hello Bill, your intuition is correct. that's because the images from your media library are coming from usercontent.one? https://prnt.sc/BIG2l404QUwa Yasmine Help with setting up ElementorClosed   Montoya - Creative Portfolio Theme   Updated October 9, 2024 at 1:40pm   10 Most recent comment from Support Team:Hello Yasmine, you can force all the items in the showcase grid to landscape view with .showcase-portfolio .clapat-item {    height: 22vw !important;} in customizer -> additional css Zoey Zhang theme uploadingClosed   Serano - Creative Portfolio Theme   Updated October 9, 2024 at 1:34pm   6 Most recent comment from Support Team:Hi, we have approved your refund request Dario Change color of the fontClosed   Montoya - Creative Portfolio Theme   Updated October 3, 2024 at 10:14am   3 Most recent comment from Dario:Perfect, thank you