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Public Tickets

Luigi Image and textClosed   Montoya - Creative Portfolio Theme   Updated June 24, 2024 at 8:26am   2 Most recent comment from Support Team:Hello LuigiEditing the theme is fairly easy: you have the portfolio items and normal pages with options and content. The most important portfolio options are the hero image and captions (title and su ... Matteo Contact Form 7 ErrorClosed   Harington - Creative Portfolio Theme   Updated June 24, 2024 at 7:19am   2 Most recent comment from Support Team:Hello,Our recommendation is to add the contact page as custom menu link in the menu. This way it will not be loaded via ajax page transitions and contact form 7 will be initialized normally.  Nihar Website too slow to loadClosed   Ernest - Creative Portfolio Theme   Updated June 20, 2024 at 5:03pm   8 Most recent comment from Support Team:Hi, Plz refer to my prev comment. Also have a look at the screenshotsA server can have different bandwdith, load, shared hosting or VPS etcA server has different parameters of functioning not all ser ... fash shaq SafariClosed   Montoya - Creative Portfolio Theme   Updated June 20, 2024 at 9:04am   3 Most recent comment from Sara Franchini:Hi @fash shaq, I tried to disable the smooth scroll in "General Settings" and the problem seems to be solved with the cards in homepage.Hope it helps :) Jon Client logo grid flows with gapsClosed   Serano - Creative Portfolio Theme   Updated June 18, 2024 at 9:37pm   3 Most recent comment from Jon:Making the files square seems to have worked. Thanks Simeon Language TranslationClosed   Montoya - Creative Portfolio Theme   Updated June 18, 2024 at 7:15am   2 Most recent comment from Support Team:Hello Simeon,Not sure if you got the answer from your other ticket, however we ship a wpml config file with theme so you can use that plugin for multilingual translation (WPML plugin). For a free alte ... Domme Portfolio doesn't workClosed   Canela - Creative Portfolio Theme   Updated June 17, 2024 at 9:47am   2 Most recent comment from Support Team:Hi there,I'm not sure. Can you provide wp admin access in a private comment so we can have a look? Also if you give us more details (is it about only one portfolio page, if yes which one, the pag ... Lovepreet Elementor Custom Header not WorkingClosed   Montoya - Creative Portfolio Theme   Updated June 15, 2024 at 3:20pm   2 Most recent comment from Support Team:Hi there, if you can send us wp admin access so we can have a look? and give us the page URL?Two things:in ajax mode of operating we cannot guarantee all third party elements / plugins will work. CS ... James Importing the DemoClosed   Harington - Creative Portfolio Theme   Updated June 14, 2024 at 5:36am   2 Most recent comment from Support Team:Hello James,my first question is if you have the HTML templatehttps://themeforest.net/item/harington-creative-portfolio-template/40753895or the WordPress theme:https://themeforest.net/item/harington-c ... Drabs Hero captionClosed Grenada - Creative Ajax Portfolio Showcase Slider Theme   Updated June 13, 2024 at 6:32am   2 Most recent comment from Support Team:Hello,I disabled hero section in this page as it looks it is empty and don't need it:https://prnt.sc/JmC-Qba07amM MEX TranslatorClosed   Montoya - Creative Portfolio Theme   Updated June 13, 2024 at 4:53am   2 Most recent comment from Support Team:Hi there, 'Translator' caption comes from an audio element that has been inserted into the pagehttps://prnt.sc/CuVIimDs2qbUThis is not part of any Montoya plugins. if you can provide wp ad ... Dominique Video Autoplay MobileClosed   Harington - Creative Portfolio Theme   Updated June 13, 2024 at 4:41am   10 Most recent comment from Support Team:Hmm, only with custom work that involves two different video URL options for mobile and then using wp_is_mobile() to differentiate mohammad Cache and AjaxClosed   Harington - Creative Portfolio Theme   Updated June 11, 2024 at 4:25am   2 Most recent comment from Support Team:Hello,1. Spectra elements may not be compatible with theme's ajax page transitions. So we advise to disable ajax in customizer -> general settings. You can disable the preloader, too.Short explan ... Mucho Hide pagination of portfolioClosed   Serano - Creative Portfolio Theme   Updated June 10, 2024 at 8:10am   12 Most recent comment from Mucho:Thank you, I've made those changes and the slider *** are now hidden. Thanks for checking in. David Castro InstallationClosed   Manifesto - Creative Portfolio Theme   Updated June 10, 2024 at 5:42am   8 Most recent comment from Support Team:Hi David,I corrected the menu (removed the menu items duplicates)The trouble is that you have the menu header template that you should disablehttps://prnt.sc/yXWH4CnDVs0USame thing with the footer te ...