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Public Tickets

Russell Moore Support for Montoya - Creative Portfolio TemplateClosed   Montoya - Creative Portfolio Theme   Updated September 7, 2024 at 3:19am   2 Most recent comment from Support Team:Hello Russell,if this inquiry is about the HTML templatehttps://themeforest.net/item/montoya-creative-portfolio-template/50511291Plz contact the author directly regarding the HTML template you have bo ... Nicholas Thompson Pages Using "Gallery Contained Slider Template" Indefinitely LoadClosed   Legrand - Creative Photography Portfolio Theme   Updated September 6, 2024 at 2:06pm   10 Most recent comment from Nicholas Thompson:Thank you! It seems to load well now even when I'm using an incognito tab. I really appreciate the help! Shabbir Portfolio Section Background Images StretchingClosed   Rayden - Creative Portfolio Theme   Updated September 6, 2024 at 1:32pm   4 Most recent comment from Support Team:It can be any as long as the images are optimized for webbut for your reference, for example, in our demo, the picture for Sheeran portfolio item is this size1920 x 1081 Mark Pinned-elementClosed   Manifesto - Creative Portfolio Theme   Updated September 5, 2024 at 4:25pm   7 Most recent comment from Mark:I make it! Its work.Thank you  Luca Headerimage and Font scalingClosed   Montoya - Creative Portfolio Theme   Updated September 4, 2024 at 1:47pm   6 Most recent comment from Support Team:Hello Luca,Our small team had a one week vacation, we appreciate your understanding.So the fact is where does this cropping of the hero title happens?I checked on my Android mobile and in Chrome' ... Mariarita HEADERClosed   Serano - Creative Portfolio Theme   Updated September 4, 2024 at 12:54pm   2 Most recent comment from Support Team:Dear Mariarita,if I understand correctly this can be solved by setting the background type to light or dark in page options or portfolio options.the color of the header will change accordingly white o ... Mariarita Visual infoClosed   Serano - Creative Portfolio Theme   Updated September 4, 2024 at 12:49pm   3 Most recent comment from Support Team:Hello Mariaritainstead of complicating things (because it requires custom work) perhaps the best is to disable hero section completely in page options and customizer -> general settings (the default h ... Mariarita Web site responsiveClosed   Serano - Creative Portfolio Theme   Updated September 4, 2024 at 12:30pm   3 Most recent comment from Support Team:Hi there,try the following@media only screen and (max-width: 767px) {    .flexnav li a {        font-size: calc(1rem + 7vw);        line-height: calc(1rem + 9.5vw);    }}in customizer -> a ... ehab rafid home page sliders problemClosed   Niran - Creative Portfolio Theme   Updated September 4, 2024 at 11:08am   2 Most recent comment from Support Team:Hello,can you send us wp admin access in a private comment so we can have a look? Shahzan WoocommerceClosed   Rayden - Creative Portfolio Theme   Updated September 4, 2024 at 11:04am   2 Most recent comment from Support Team:Hello,try adding the shop page as custom menu link in your menu, therefore bypassing ajax page transitions:https://www.creative-elements.ca/how-to-create-a-custom-link-in-your-wordpress-main-menu/ Rolf Problems!Closed   Manifesto - Creative Portfolio Theme   Updated September 4, 2024 at 10:52am   3 Most recent comment from Support Team:Hello Rolf, looks like the 'next' portfolio item does not have a hero image?in any case if you can provide wp admin access in a private comment so we can have a look?AND the url of the page ... shahzan CACHE ISSUEClosed   Rayden - Creative Portfolio Theme   Updated September 4, 2024 at 10:38am   2 Most recent comment from Support Team:Sure,plz try adding the shop page as custom menu link in the menu, therefore bypassing ajax page transitionshttps://www.creative-elements.ca/how-to-create-a-custom-link-in-your-wordpress-main-menu/ Mickaël Image resolution problem (poor quality)Closed   Montoya - Creative Portfolio Theme   Updated September 4, 2024 at 10:35am   2 Most recent comment from Support Team:Hello Mickaël I think we already started the discussion on the theme's dashboardCan you look first for max height and max width in media library settings? https://www.wpbeginner.com/glossary/m ... Mariarita Web site logoClosed   Serano - Creative Portfolio Theme   Updated September 4, 2024 at 9:31am   2 Most recent comment from Support Team:Hello,you can simply enlarge the height with css as it will try to cover the available width:#logo img {   height: 50px;}in customizer -> additional css, so instead of 50px you can use let's sa ... Jacco InstallingClosed   Montoya - Creative Portfolio Theme   Updated September 4, 2024 at 9:27am   2 Most recent comment from Support Team:Dear Jacco, is this ticket regarding the HTML templatehttps://themeforest.net/item/montoya-creative-portfolio-template/50511291or the WordPress themehttps://themeforest.net/item/montoya-creative-portf ...