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Public Tickets

Paul Lussier Serano php does not update to the patest php version. Still stuck in7.4Closed   Serano - Creative Portfolio Theme   Updated April 15, 2025 at 4:56am   2 Most recent comment from Support Team:Hello Paul, Plz send us updated wp admin access with full rights using Appearance -> Theme File Editor Paul Lussier My image in the pinned gallery doesn't match the size of your demo.Closed   Serano - Creative Portfolio Theme   Updated April 14, 2025 at 5:29am   2 Most recent comment from Support Team:Hi Paul, I get the site URL, however what is the page URL containing the overlapping gallery plz? NowMemories Rayden video player size/ratioClosed   Rayden - Creative Portfolio Theme   Updated April 14, 2025 at 5:11am   2 Most recent comment from Support Team:Hello, this is my solution. assign a custom/additional css class name to the block for example my-video-portrait then you can assign the following code to customizer -> additional css .my-video-portra ... Paul Lussier A conflict in settings with HostingerClosed   Serano - Creative Portfolio Theme   Updated April 12, 2025 at 7:01am   2 Most recent comment from Support Team:Hello Paul, we are not familiar with wpghost, can you give us more details like what exactly are the typography settings that are altered by the plugin?  Trustline Wrong purchaseClosed   Montoya - Creative Portfolio Theme   Updated April 10, 2025 at 8:10am   2 Most recent comment from Support Team:Hi there, How long it has been since the date of the purchase? Jalil how to put one portfolio as home pageClosed   Montoya - Creative Portfolio Theme   Updated April 7, 2025 at 4:00pm   2 Most recent comment from Support Team:Hello, it can be done programmatically https://wordpress.stackexchange.com/questions/215199/how-to-set-a-custom-post-type-post-as-static-front-page or using a plugin https://wordpress.com/plugins/fron ... Paul Lussier W3 Total Cache pluginClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:55am   4 Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position Paul Lussier The website is slowClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:19am   2 Most recent comment from Support Team:Hello Paul, I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result https://prnt.sc/L2bsmzLBoY4z Is ther ... Jesús Parra freezes between projectsClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:16am   2 Most recent comment from Support Team:Hello, kindly check the response we gave to your other ticket. Jesús Parra page-transition errorClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:15am   2 Most recent comment from Support Team:Dear Jesús Looks like this ticket is about Montoya HTML as opposed to WordPress version. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat Th ... Florent Change categoryClosed   Montoya - Creative Portfolio Theme   Updated April 4, 2025 at 9:47am   2 Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit? Also, do you any cache plugin enabled? or is the site running on a CDN? marcos problems in dashboardClosed   ClaPat - Creative Masonry Blog WordPress   Updated April 3, 2025 at 4:31am   2 Most recent comment from Support Team:Hello Marcos, can you send us wp admin access in a private comment so we can have a look? Afsaty Video as a backgroundClosed   Niran - Creative Portfolio Theme   Updated April 1, 2025 at 8:32am   2 Most recent comment from Support Team:Hello! looks like we are talking about the html version of the theme. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is ... Paul Lussier How to set menu display on headerClosed   Serano - Creative Portfolio Theme   Updated March 30, 2025 at 7:35am   3 Most recent comment from Support Team:Not a problem really, glad you figured it out. PIX RAYDENClosed   Rayden - Creative Portfolio Theme   Updated March 29, 2025 at 11:24am   5 Most recent comment from Support Team:Yes, sounds good... everything in order now?