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Public Tickets

Amir Issue with WordPress Admin Panel Not Loading After Activating Child ThemeClosed   Montoya - Creative Portfolio Theme   Updated March 19, 2025 at 10:39am   17 Most recent comment from Support Team:Not sure what you mean by that. After I made the modification I mentioned earlier I am able to access your site: https://prnt.sc/LyRLR6nnw3la   Paul Lussier Uploading Serano on to WordpressClosed   Serano - Creative Portfolio Theme   Updated March 19, 2025 at 6:05am   5 Most recent comment from Support Team:Hello Paul, Can you verify the password for the username you provided? https://prnt.sc/SndQ116epKeU the documentation is available online http://clapat-themes.com/helpcenter/serano/documentation-seran ... Fernanda Size menu nav mobileClosed   Montoya - Creative Portfolio Theme   Updated March 19, 2025 at 5:41am   2 Most recent comment from Support Team:Hello Fernanda, you can specify the following in customizer -> additional css @media only screen and (max-width: 479px) {    .flexnav > li > a {        font-size: calc(1rem + 14vw);        l ... Alba Low quality images in mobileClosed   Montoya - Creative Portfolio Theme   Updated March 18, 2025 at 11:04pm   9 Most recent comment from Alba:Hi!Ok I'll check this.Thank you! Paul Lussier Resizing my logoClosed   Serano - Creative Portfolio Theme   Updated March 18, 2025 at 5:50am   2 Most recent comment from Support Team:Hey Paul, you can change the height of the logo with custom css as it will try to cover the available width. #logo img {    height: 50px;} change the height value in pixels and add the code to custo ... Laura Adding video player + videoClosed   Montoya - Creative Portfolio Theme   Updated March 17, 2025 at 3:29pm   4 Most recent comment from Support Team:Right, I had a look over and I was able to diagnose the problem:  the first video widget you added is indeed our widget but it works only with self hosted videos - not youtube or vimeo so you need to ... Derrick Style and FontClosed   Montoya - Creative Portfolio Theme   Updated March 17, 2025 at 10:15am   16 Most recent comment from Support Team:Hello Derrick So I commented this code for you in the file I mentioned below https://prnt.sc/STNS8dxV7JIx and looks like they work? https://prnt.sc/zr55j_cprRIp     Antonio Crispino how to increase the space dedicated to the logoClosed   Humpton - Creative Portfolio Theme   Updated March 17, 2025 at 8:54am   2 Most recent comment from Support Team:Hey Antonio, try increasing the logo height with custom css as it will try to cover the available width #logo img {    height: 50px;} increase the height in pixels and add the code to customizer -> ... CAMILO ACOSTA Problems with my website about the new updateClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated March 14, 2025 at 7:42am   4 Most recent comment from Support Team:Hi Camilo, Make sure all portfolio items have a hero image and hero title assigned. https://prnt.sc/2A3Aq9zZCwGa   darren chittock Project Page Text ColorClosed   California - A theme for Creatives   Updated March 14, 2025 at 4:42am   15 Most recent comment from Support Team:Hello Darren, I don't see the css code I've sent in customizer -> additional css https://prnt.sc/eUqn9mCVX-PQ   Phúc Porfolio Grid animate not workingClosed   Montoya - Creative Portfolio Theme   Updated March 13, 2025 at 6:01am   13 Most recent comment from Phúc:It's good to know. Thank you. This ticket can be close now.   Lucas Changing header text.Closed   Montoya - Creative Portfolio Theme   Updated March 12, 2025 at 12:59pm   42 Most recent comment from Support Team:The text of the button can be changed in customizer -> blog settings you can remove date and categories withe the following in customizer -> additional css #blog-page-content .entry-meta.entry-date,� ... Andrea Tessarolo Blending modes on titlesClosed   Montoya - Creative Portfolio Theme   Updated March 12, 2025 at 9:46am   4 Most recent comment from Support Team:Hello Andrea, The css selectors for these titles are the following .snap-slider-captions .slide-title .snap-slider-captions .slide-title span but I'm not sure why the blending mode is not working ... Phúc Theme function problem with shop categoryClosed   Montoya - Creative Portfolio Theme   Updated March 12, 2025 at 3:09am   5 Most recent comment from Phúc:Thank you, the css works. If description of product category page display on the right side is default. I'm fine with it. I just though it was a display issue, because I assume it should be lo ... Phúc Product Gallery thumbnail displayClosed   Montoya - Creative Portfolio Theme   Updated March 12, 2025 at 2:59am   5 Most recent comment from Phúc:Thank you, the css works. This ticket can be close.