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Public Tickets

Paul Lussier The website is slowClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:19am   2 Most recent comment from Support Team:Hello Paul, I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result https://prnt.sc/L2bsmzLBoY4z Is ther ... Jesús Parra freezes between projectsClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:16am   2 Most recent comment from Support Team:Hello, kindly check the response we gave to your other ticket. Jesús Parra page-transition errorClosed   Montoya - Creative Portfolio Theme   Updated April 6, 2025 at 4:15am   2 Most recent comment from Support Team:Dear Jesús Looks like this ticket is about Montoya HTML as opposed to WordPress version. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat Th ... Florent Change categoryClosed   Montoya - Creative Portfolio Theme   Updated April 4, 2025 at 9:47am   2 Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit? Also, do you any cache plugin enabled? or is the site running on a CDN? marcos problems in dashboardClosed   ClaPat - Creative Masonry Blog WordPress   Updated April 3, 2025 at 4:31am   2 Most recent comment from Support Team:Hello Marcos, can you send us wp admin access in a private comment so we can have a look? Afsaty Video as a backgroundClosed   Niran - Creative Portfolio Theme   Updated April 1, 2025 at 8:32am   2 Most recent comment from Support Team:Hello! looks like we are talking about the html version of the theme. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is ... Paul Lussier How to set menu display on headerClosed   Serano - Creative Portfolio Theme   Updated March 30, 2025 at 7:35am   3 Most recent comment from Support Team:Not a problem really, glad you figured it out. PIX RAYDENClosed   Rayden - Creative Portfolio Theme   Updated March 29, 2025 at 11:24am   5 Most recent comment from Support Team:Yes, sounds good... everything in order now? Rémy Hero sectionClosed   Montoya - Creative Portfolio Theme   Updated March 25, 2025 at 5:36pm   4 Most recent comment from Support Team:So for example when you are in the page you want to customize the hero section you just right click in the browser -> view page source and the look for Paul Lussier Importing the .xml fileClosed   Serano - Creative Portfolio Theme   Updated March 25, 2025 at 5:13pm   6 Most recent comment from Support Team:That's great! You can use a new thread for new questions. Phúc Portfolio Auto Navigate only in CategoryClosed   Montoya - Creative Portfolio Theme   Updated March 22, 2025 at 10:56am   6 Most recent comment from Support Team:OK, closing this for now Amir Issue with WordPress Admin Panel Not Loading After Activating Child ThemeClosed   Montoya - Creative Portfolio Theme   Updated March 19, 2025 at 10:39am   17 Most recent comment from Support Team:Not sure what you mean by that. After I made the modification I mentioned earlier I am able to access your site: https://prnt.sc/LyRLR6nnw3la   Paul Lussier Uploading Serano on to WordpressClosed   Serano - Creative Portfolio Theme   Updated March 19, 2025 at 6:05am   5 Most recent comment from Support Team:Hello Paul, Can you verify the password for the username you provided? https://prnt.sc/SndQ116epKeU the documentation is available online http://clapat-themes.com/helpcenter/serano/documentation-seran ... Fernanda Size menu nav mobileClosed   Montoya - Creative Portfolio Theme   Updated March 19, 2025 at 5:41am   2 Most recent comment from Support Team:Hello Fernanda, you can specify the following in customizer -> additional css @media only screen and (max-width: 479px) {    .flexnav > li > a {        font-size: calc(1rem + 14vw);        l ... Alba Low quality images in mobileClosed   Montoya - Creative Portfolio Theme   Updated March 18, 2025 at 11:04pm   9 Most recent comment from Alba:Hi!Ok I'll check this.Thank you!