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Public Tickets

Sumit Shrivastava Theme IssueClosed   Serano - Creative Portfolio Theme   Updated July 25, 2025 at 5:12pm   2 Most recent comment from Support Team:Hello Sumit, If you can provide wp admin access in a private comment we can import and setup Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizin ... Arvin UrgentClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 25, 2025 at 10:26am   2 Most recent comment from Support Team:Hi, we will process your ticket this afternoon, we appreciate your patience. Valentin Preloader on first load only ?Closed   Nanotech - Creative Portfolio Theme   Updated July 23, 2025 at 4:44pm   11 Most recent comment from Valentin:That looks exactly as it should to us. Thanks a lot !You can close this ;) Valentin Magic cursor customizationClosed   Nanotech - Creative Portfolio Theme   Updated July 22, 2025 at 7:04pm   6 Most recent comment from Support Team:Excellent! Tandem Smoothscroll interferes with scrolltrigger (horizontal scroll)Closed   Montoya - Creative Portfolio Theme   Updated July 22, 2025 at 6:59pm   5 Most recent comment from Support Team:Ah, I see, but this is a bit beyond my support abilities but smooth scroll is actually implemented using the smooth scrollbar library https://github.com/idiotWu/smooth-scrollbar But I found a discussi ... Valentin Questions about scroll between portfolio itemsClosed   Nanotech - Creative Portfolio Theme   Updated July 22, 2025 at 6:40pm   8 Most recent comment from Support Team:Hello Valentin, I think it can be done with custom work, we need to modify the code. Valentin Page 404Closed   Nanotech - Creative Portfolio Theme   Updated July 19, 2025 at 10:31pm   5 Most recent comment from Valentin:You can mark this as resolved. Phúc Shop sidebar not workingClosed   Montoya - Creative Portfolio Theme   Updated July 17, 2025 at 2:39pm   8 Most recent comment from Support Team:Hi, yes, it will be included in the next update. Kevin about Google FontClosed   ClaPat - Creative Masonry Blog WordPress   Updated July 8, 2025 at 4:17pm   4 Most recent comment from Support Team:You can simply manually download the fonts to your computer and then upload the files to Media Library define a font face in you css file or appearance -> customize -> additional css and replace font- ... Mia Hover on portfolio thumbsClosed   Harington - Creative Portfolio Theme   Updated July 8, 2025 at 4:14pm   4 Most recent comment from Support Team:Yes, with custom work I think it would be possible. Enky Dhar Image is not display in protfolio showcase templateClosed   Bennet - Creative Portfolio WordPress theme   Updated July 4, 2025 at 3:40pm   2 Most recent comment from Support Team:Hello, If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the webgl will complain about images coming from ... Paul Lussier 3rd party image gallery doesn't loadClosed   Serano - Creative Portfolio Theme   Updated July 1, 2025 at 4:05pm   2 Most recent comment from Support Team:Hi Paul, That's great if you know which code is initializing the galleries you can add it to the ajax success event handle which is present in childscript.js or our child theme. https://prnt.sc/q ... Piotr Piatek install plugin and...Closed   Bennet - Creative Portfolio WordPress theme   Updated July 1, 2025 at 3:52pm   4 Most recent comment from Support Team:Hi Piotr we have reviewed the video and its is about the Agency page https://recolorlab.pro/agency/ you can disable smooth scrolling in customizer -> general settings to see if it gets more suitable  ... Andrea Pfaff how to integrate imprint into a one-pager?Closed   Newave - Wordpress Responsive One Page Parallax   Updated July 1, 2025 at 2:05pm   2 Most recent comment from Support Team:Dear Andrea, That is a pertinent question. What you can do is basically create a page and then in page options you 'This page is a section' to No You can then include a link to this page in ... Paul Lussier Image galleries don't loadClosed   Serano - Creative Portfolio Theme   Updated June 26, 2025 at 4:41am   2 Most recent comment from Support Team:Hey Paul, right you need to to chose between the two. Now, we can recommend Serano's elements/blocks that are guaranteed to work with ajax http://clapat-themes.com/wordpress/serano/multimedia/ ht ...