Public Tickets
Phúc
Elementor lightbox not workingClosed
Montoya - Creative Portfolio Theme
Updated June 2, 2025 at 6:24pm
5
Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.
Paul Lussier
Elementor image gallery is not loadingClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 5:05pm
5
Most recent comment from Paul Lussier:Yay!! It worked. Thank you!!
Acar
Portfolio item with archive pageClosed
Montoya - Creative Portfolio Theme
Updated June 2, 2025 at 1:21pm
7
Most recent comment from Acar:Thank you very much, it was very useful.
Paul Lussier
Gallery doesn't loadClosed
Serano - Creative Portfolio Theme
Updated June 2, 2025 at 6:59am
3
Most recent comment from Support Team:Hello Paul,
Have you tried disabling ajax page transitions in customizer -> general settings and try again?
Florian
RESPONSIVE ON MOBILE PHONEClosed
Manifesto - Creative Portfolio Theme
Updated June 2, 2025 at 6:28am
2
Most recent comment from Support Team:Hello Florian,
try adding in customizer -> additional css
@media only screen and (max-width: 767px) {
.hero-footer-right {
width: auto;
}
}
Phúc
Image Slider issueClosed
Montoya - Creative Portfolio Theme
Updated May 31, 2025 at 2:33pm
14
Most recent comment from Phúc:Thank you, this ticket can be close now.
Sara
mobile devices adaptationClosed
Montoya - Creative Portfolio Theme
Updated May 28, 2025 at 2:42am
4
Most recent comment from Support Team:Most convenient is to add the code to admin -> customizer -> additional css
Paul Lussier
Angry!!Closed
Serano - Creative Portfolio Theme
Updated May 25, 2025 at 3:34pm
2
Most recent comment from Support Team:Hello Paul,
We can understand however keep in mind that we are a small team of two members trying to handle a significant portfolio with significant development and support requests. As you can see we ...
Paul Lussier
Background wont change to blackClosed
Serano - Creative Portfolio Theme
Updated May 25, 2025 at 3:28pm
4
Most recent comment from Support Team:Hey Paul, sure.
First of all you should check the trash to see if it's still there so we can restore it. I can export from the demo site all portfolio items and then you can reimport it (we canno ...
Nora
Share Project: FB TW PNClosed
Harington - Creative Portfolio Theme
Updated May 23, 2025 at 4:19pm
2
Most recent comment from Support Team:Hi Nora, plz add the following in customizer -> additional css
div#share {
display: none;
}
Jacob
Video background playback on mobileClosed
Harington - Creative Portfolio Theme
Updated May 25, 2025 at 5:04pm
7
Most recent comment from Support Team:Hello Jacob,
Just retested on my Android and the second video Lucid Motors plays fine on mobile. Tested in incognito mode with a hard refresh. Not sure why the first video does not play - is it a vali ...
Laura Elias
Editing hero & bottom sectionsClosed
Montoya - Creative Portfolio Theme
Updated May 15, 2025 at 2:25pm
9
Most recent comment from Support Team:Hello Laura!
that's custom work and it's a bit beyond my support abilities
let's force a bit and hide the curtains with custom css
.curtains {
display: none;
}
in customizer -> ...
Kamil
Issues with Back Button and AJAX Loading in CustomizerClosed
Nanotech - Creative Portfolio Theme
Updated May 15, 2025 at 1:12pm
5
Most recent comment from Kamil:Thank you! Looks like it works now. I'm using childscript.js in child theme. But it still works here even without pointing directly in functions.php of child theme. But i used this nonetheless:fu ...
Sara
Montoya portfolio orderClosed
Montoya - Creative Portfolio Theme
Updated May 8, 2025 at 3:46pm
2
Most recent comment from Support Team:Hello Sara,
Either you backdate the portfolio items (recommended, safest)
https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/
or you can use post reorder plugin such as t ...
Vanessa
exclude Portfolio itemsClosed
Montoya - Creative Portfolio Theme
Updated May 8, 2025 at 1:41pm
9
Most recent comment from Vanessa:Thank you for quick help!I´m happy.