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Public Tickets

Max Extended info about "Thumbnail To Fullscreen Animation" and "WebGL Animation type" optionsClosed   Bennet - Creative Portfolio WordPress theme   Updated November 23, 2025 at 6:15pm   2 Most recent comment from Support Team:Hello Max, if you have ajax enabled in customizer -> general settings, when you go to a portfolio page template and you press the portfolio item's hero image displayed there it will initiate a tr ... Virginia Gennuso Images on portfolio previewClosed   Bennet - Creative Portfolio WordPress theme   Updated November 23, 2025 at 9:01am   2 Most recent comment from Support Team:Dear Virginia, As I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the ... Steve Home page bannerClosed   Newave - Wordpress Responsive One Page Parallax   Updated November 23, 2025 at 8:35am   2 Most recent comment from Support Team:Hello Steve, can you provide wp admin access in a private comment so we can inspect the settings. Most of the top home section of the one pager can be changed in Appearance -> Theme options -> Home Op ... Max Enable parallax captionClosed   Bennet - Creative Portfolio WordPress theme   Updated November 21, 2025 at 8:22pm   2 Most recent comment from Max:Okay I found an answer on my question in manual: Parallax scrolling effect on hero section title and subtitle. This only applies if there is no hero image assigned.ticket can be closed michele Bennet title interaction on hoverClosed   Bennet - Creative Portfolio WordPress theme   Updated November 20, 2025 at 3:04pm   4 Most recent comment from Support Team:Hello, yes, you need to change the backgroundColor attribute /core/js/common.js line 868 https://prnt.sc/Jf8bTynlM3x_ hard refresh the content after making the changes. Dopee Unable to Change the hover effect on “Bennet” Text in Hero BannerClosed   Bennet - Creative Portfolio WordPress theme   Updated November 20, 2025 at 2:52pm   2 Most recent comment from Support Team:Hi there, there is a setting in Hero Title Interaction tab of the page options panel (you can find the options panel if you Edit the page and scroll past the editor area) and you can disable this spec ... Jordi Francesc Jové Gómez Classic portfolio gridClosed   Colega - Creative Portfolio Theme   Updated November 18, 2025 at 5:28am   4 Most recent comment from Support Team:Hello Jordi, we have a flat rate of 50 EU / hr and I don't think this job takes more than an hour. if you are interested plz provide wp admin access in a private comment with full rights using Ap ... Avishay Parallax disabled when skipping gallery previewClosed   Manifesto - Creative Portfolio Theme   Updated November 17, 2025 at 9:15am   4 Most recent comment from Support Team:Yes, sure. Ok got it. From here https://lightgray-dunlin-192207.hostingersite.com/portfolio/ where can I go to check the parallax effect which is off? And while at it, can you send us wp admin access ... Michal Portfolio images missing or not loading – Bennet + GutenbergClosed   Bennet - Creative Portfolio WordPress theme   Updated November 17, 2025 at 6:03am   8 Most recent comment from Support Team:Hi Michal, No, not really. You can change that in /core/js/common.js line 868 https://prnt.sc/RB7SAYZiFcO0 Hard refresh the content after making the changes. Dopee Unable to Change “Bennet” Text in Hero BannerClosed   Bennet - Creative Portfolio WordPress theme   Updated November 13, 2025 at 6:03am   2 Most recent comment from Support Team:Hi there, the word 'Bennet' you mentioned is actually part of the hero section, configurable in page or portfolio item options. So when you Edit the page (classic Edit not Edit with Elemento ... Valentin Magic cursor customizationClosed   Nanotech - Creative Portfolio Theme   Updated November 1, 2025 at 1:55pm   10 Most recent comment from Support Team:Hello, both actually Fernando Lima don't workClosed   Rayden - Creative Portfolio Theme   Updated October 24, 2025 at 10:00am   2 Most recent comment from Support Team:Dear Fernando, thanks for putting together a document so detailed. A lot the items are referring the order of portfolio items (your site vs live demo) so I simply changed that in customizer -> portfol ... Sergio Hero background imageClosed   Nanotech - Creative Portfolio Theme   Updated October 24, 2025 at 7:31am   2 Most recent comment from Support Team:Hello Sergio, that's correct, the hero image wrapper is on the same level and following the hero container. What I assume you want to is to have the hero image displayed just underneath the hero ... Ksenija PortfolioClosed   Bennet - Creative Portfolio WordPress theme   Updated October 24, 2025 at 6:34am   6 Most recent comment from Support Team:Ok the closing the current ticket and we will continue our conversation in the private thread. Fernando Lima wordpress version don't workClosed   Rayden - Creative Portfolio Theme   Updated October 14, 2025 at 5:32pm   2 Most recent comment from Support Team:Hello Fernando, we responded to your other (private) ticket. It looks like you tried to import the main archive instead of the theme zip file.