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Public Tickets

Abdullah Header customizationClosed   Bennet - Creative Portfolio WordPress theme   Updated July 31, 2025 at 5:10am   2 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Abdullah Theme editorClosed   Bennet - Creative Portfolio WordPress theme   Updated July 31, 2025 at 5:09am   4 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Carlos Landeros Cannot Load Demo Content on PagesClosed   Bennet - Creative Portfolio WordPress theme   Updated July 30, 2025 at 7:49pm   7 Most recent comment from Carlos Landeros:Hello! I managed to fix it on my own. Ty anyways! I'll reach back out if I encounter anything else. Georgios Voulgaris Custom FontsClosed   Montoya - Creative Portfolio Theme   Updated July 28, 2025 at 6:10pm   8 Most recent comment from Support Team:Hello Georgios, sorry for my late reply, I am coming with responsive size for hero title and next hero title (bottom of the page) for responsive is really easy following the prev code i've sent p ... Archit Bansal URGENT! Bug with Portfolio Expand GallertClosed   Nanotech - Creative Portfolio Theme   Updated July 28, 2025 at 3:50pm   31 Most recent comment from Support Team:Hello, I'm glad you found a workaround. I'm afraid what you intend is not possible as it's the Envato policy regarding sales & licensing. Valentin Anchor link not workingClosed   Nanotech - Creative Portfolio Theme   Updated July 26, 2025 at 12:41pm   12 Most recent comment from Valentin:Looks good to me. You can close Sumit Shrivastava Theme IssueClosed   Serano - Creative Portfolio Theme   Updated July 25, 2025 at 5:12pm   2 Most recent comment from Support Team:Hello Sumit, If you can provide wp admin access in a private comment we can import and setup Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizin ... Arvin UrgentClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 25, 2025 at 10:26am   2 Most recent comment from Support Team:Hi, we will process your ticket this afternoon, we appreciate your patience. Valentin Preloader on first load only ?Closed   Nanotech - Creative Portfolio Theme   Updated July 23, 2025 at 4:44pm   11 Most recent comment from Valentin:That looks exactly as it should to us. Thanks a lot !You can close this ;) Valentin Magic cursor customizationClosed   Nanotech - Creative Portfolio Theme   Updated July 22, 2025 at 7:04pm   6 Most recent comment from Support Team:Excellent! Tandem Smoothscroll interferes with scrolltrigger (horizontal scroll)Closed   Montoya - Creative Portfolio Theme   Updated July 22, 2025 at 6:59pm   5 Most recent comment from Support Team:Ah, I see, but this is a bit beyond my support abilities but smooth scroll is actually implemented using the smooth scrollbar library https://github.com/idiotWu/smooth-scrollbar But I found a discussi ... Valentin Questions about scroll between portfolio itemsClosed   Nanotech - Creative Portfolio Theme   Updated July 22, 2025 at 6:40pm   8 Most recent comment from Support Team:Hello Valentin, I think it can be done with custom work, we need to modify the code. Valentin Page 404Closed   Nanotech - Creative Portfolio Theme   Updated July 19, 2025 at 10:31pm   5 Most recent comment from Valentin:You can mark this as resolved. Phúc Shop sidebar not workingClosed   Montoya - Creative Portfolio Theme   Updated July 17, 2025 at 2:39pm   8 Most recent comment from Support Team:Hi, yes, it will be included in the next update. Kevin about Google FontClosed   ClaPat - Creative Masonry Blog WordPress   Updated July 8, 2025 at 4:17pm   4 Most recent comment from Support Team:You can simply manually download the fonts to your computer and then upload the files to Media Library define a font face in you css file or appearance -> customize -> additional css and replace font- ...