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Public Tickets

Tandem Using the childscript.js and pinned sectionClosed   Montoya - Creative Portfolio Theme   Updated June 17, 2025 at 1:54pm   8 Most recent comment from Tandem:Hi,Thank you for adding the correct HTML for this.Kind regards,Hanneke Heber Update ThemeClosed   Newave - Wordpress Responsive One Page Parallax   Updated June 17, 2025 at 12:17pm   2 Most recent comment from Support Team:Hello Heber, we can certainly help you if you can provide wp admin access in a private comment. On the other hand plz renew your support period, do that beforehand. if the related URL still valid?  h ... michele Bennet title interaction on hoverClosed   Bennet - Creative Portfolio WordPress theme   Updated June 17, 2025 at 3:47am   2 Most recent comment from Support Team:Hi Michele, sure, there are two files in /images folder (path relative to root theme folder) called eyes.png and eyes1.png you can simply change them while keeping the same file name xdrac Thumbnail Image Sizes?Closed   Satelite WordPress Theme   Updated June 16, 2025 at 10:13am   4 Most recent comment from Support Team:I would recommend to use 1600px instead of 800px as the thumbnails are actually the hero images (so the same images in portfolio grid and in fullscreen slider) Walid Qodsi Costumizing Portfolio ProjectsClosed   Bennet - Creative Portfolio WordPress theme   Updated June 16, 2025 at 9:51am   13 Most recent comment from Support Team:Hello, I went to Custom Pot Types order settings and enabled this option https://prnt.sc/qfgJBDjgiA-E     Luke Moodley Unable to import demo contentClosed   Rayden - Creative Portfolio Theme   Updated June 14, 2025 at 5:02am   7 Most recent comment from Support Team:Hi Luke, as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ). You can ... Luke Moodley Unable to get images to show on Showcase SliderClosed   Harington - Creative Portfolio Theme   Updated June 14, 2025 at 4:51am   7 Most recent comment from Support Team:Hi Luke, you need to replace hero images, that;s all. For ALL portfolio items use images coming from your domain/media library, on some sites the webgl  library will complain about images coming from ... xdrac body background imageClosed   Rayden - Creative Portfolio Theme   Updated June 13, 2025 at 10:36am   6 Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked! Denis Widmann Can’t edit Portfolio Items. Nothing in documentation. Not editable with Elementor.Closed   Montoya - Creative Portfolio Theme   Updated June 11, 2025 at 2:17pm   14 Most recent comment from Support Team:Hello Denis I know that gtmetrix differs than the chrome tools because it has a wider range of criterias which some apply to the WordPress platform itself. They are recommendations but necessarily dir ... Paul Lussier Moving galleryClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 8:59pm   7 Most recent comment from Paul Lussier:Thank you! thank you! thank you! The site really looks good. Phúc Elementor lightbox not workingClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2025 at 6:24pm   5 Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.  Paul Lussier Elementor image gallery is not loadingClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 5:05pm   5 Most recent comment from Paul Lussier:Yay!! It worked. Thank you!! Acar Portfolio item with archive pageClosed   Montoya - Creative Portfolio Theme   Updated June 2, 2025 at 1:21pm   7 Most recent comment from Acar:Thank you very much, it was very useful. Paul Lussier Gallery doesn't loadClosed   Serano - Creative Portfolio Theme   Updated June 2, 2025 at 6:59am   3 Most recent comment from Support Team:Hello Paul, Have you tried disabling ajax page transitions in customizer -> general settings and try again?   Florian RESPONSIVE ON MOBILE PHONEClosed   Manifesto - Creative Portfolio Theme   Updated June 2, 2025 at 6:28am   2 Most recent comment from Support Team:Hello Florian, try adding in customizer -> additional css @media only screen and (max-width: 767px) {      .hero-footer-right {        width: auto;     } }