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Public Tickets

Giulia Link Text Before/After Hero TitleClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:35pm   4 Most recent comment from Support Team:Hello Giulia, let's see - can you provide wp admin access in private comment with full rights using Appearance -> Theme file editor? Giulia MapClosed   Bennet - Creative Portfolio WordPress theme   Updated August 14, 2025 at 3:17pm   6 Most recent comment from Support Team:Hello Giulia, we have a flat rate of 50 Eu / hr - and we estimate this to be 1 hour. Let us know. in case you decide for it we need wp admin access with full rights using Appearance -> Theme file edit ... Luke Moodley Updates every 12 hours causing site to go offlineClosed   ClaPat - Creative Masonry Blog WordPress   Updated August 4, 2025 at 5:07pm   2 Most recent comment from Support Team:Hey Luke, I'm not aware of any regular scheduled maintenance updates in WPBakery. Also if you have shared license there is no access to automatic updates. Most likely this comes from your host, c ... Sylvain Right Pinned Section ErrorClosed   Manifesto - Creative Portfolio Theme   Updated August 4, 2025 at 4:57pm   6 Most recent comment from Support Team:Dear Sylvain, you need to enable smooth scrolling for the pinned section to work properly (in customizer -> general settings)   Hasan İmportClosed   Bennet - Creative Portfolio WordPress theme   Updated August 2, 2025 at 5:06am   2 Most recent comment from Support Team:Hi Hasan, It's basically using the WordPress Importer and an import file (one for Gutenberg and one for Elementor) that can be found in /demo-data folder of the main archive. Steps can be found i ... Abdullah Header customizationClosed   Bennet - Creative Portfolio WordPress theme   Updated July 31, 2025 at 5:10am   2 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Abdullah Theme editorClosed   Bennet - Creative Portfolio WordPress theme   Updated July 31, 2025 at 5:09am   4 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Carlos Landeros Cannot Load Demo Content on PagesClosed   Bennet - Creative Portfolio WordPress theme   Updated July 30, 2025 at 7:49pm   7 Most recent comment from Carlos Landeros:Hello! I managed to fix it on my own. Ty anyways! I'll reach back out if I encounter anything else. Georgios Voulgaris Custom FontsClosed   Montoya - Creative Portfolio Theme   Updated July 28, 2025 at 6:10pm   8 Most recent comment from Support Team:Hello Georgios, sorry for my late reply, I am coming with responsive size for hero title and next hero title (bottom of the page) for responsive is really easy following the prev code i've sent p ... Archit Bansal URGENT! Bug with Portfolio Expand GallertClosed   Nanotech - Creative Portfolio Theme   Updated July 28, 2025 at 3:50pm   31 Most recent comment from Support Team:Hello, I'm glad you found a workaround. I'm afraid what you intend is not possible as it's the Envato policy regarding sales & licensing. Valentin Anchor link not workingClosed   Nanotech - Creative Portfolio Theme   Updated July 26, 2025 at 12:41pm   12 Most recent comment from Valentin:Looks good to me. You can close Sumit Shrivastava Theme IssueClosed   Serano - Creative Portfolio Theme   Updated July 25, 2025 at 5:12pm   2 Most recent comment from Support Team:Hello Sumit, If you can provide wp admin access in a private comment we can import and setup Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizin ... Arvin UrgentClosed   Newave - Wordpress Responsive One Page Parallax   Updated July 25, 2025 at 10:26am   2 Most recent comment from Support Team:Hi, we will process your ticket this afternoon, we appreciate your patience. Valentin Preloader on first load only ?Closed   Nanotech - Creative Portfolio Theme   Updated July 23, 2025 at 4:44pm   11 Most recent comment from Valentin:That looks exactly as it should to us. Thanks a lot !You can close this ;) Valentin Magic cursor customizationClosed   Nanotech - Creative Portfolio Theme   Updated July 22, 2025 at 7:04pm   6 Most recent comment from Support Team:Excellent!