When I click on an image, the same image does not open. Instead, a different image opens. The image shown on the front/thumbnail looks correct, but after clicking it, another image is displayed.Bug: Clicking Image Opens Different Image
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When I click on an image, the same image does not open. Instead, a different image opens.
The image shown on the front/thumbnail looks correct, but after clicking it, another image is displayed.
Attached files: VID-20260110-WA0019.mp4
Hi Ravi,
we've already discussed about this. you also you gave us 1 star rating but I believe it was a misunderstanding. let me confirm with you:
Thank you.
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Yes.
same image displayed as thumbnail to be displayed in pop up. But it's not opening same image in every page and image in portfolio.
Yes and Login details also same
Excellent I was able to login.
Now what is the URL of the page that appears in video clip? I want to change exactly that image to avoid any misunderstandings.
Can you please also change the rating?
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https://moccasin-gerbil-943020.hostingersite.com/bennet_portfolio/jal-farmhouse/
Solve my issues I'll definitely change the rating
That's up to you, we solve the issues, if we can, anyway - we don't want to do bargains with support.
so take the first picture, the farm house to the left
https://prnt.sc/q20t9geDIhWm
in Gutenberg it's right here
https://prnt.sc/B7cfUKxGuWGi
you press full image
and select the image from thumbnail
Now, they are both the same
https://prnt.sc/mc3pT2IF-gcE
is this what you want?
https://moccasin-gerbil-943020.hostingersite.com/bennet_portfolio/jal-farmhouse/
Thank you.
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Still having issue in gallery section if I click first image then there is no issue but why I click on second image it opens another image not the same which it's showing in the thumbnail
Please check all the pages not particular link which I had submitted all the pages and click the image which is showing on the thumbnail and its not opening the same please check and do needful
Hi there,
just make things clear: we will not go through all your content because it is not our job to do it, plz check the link regarding the Envato support policy
https://themeforest.net/page/item_support_policy
Image pop-ups I hope it's now understood and you can change the rest of them. It was not a bug, it was clarifying the right way to use it.
https://prnt.sc/zTrhC8P9qfbv
Now, when you report what you consider a bug: we expect you to come with page URL, additional info and screenshots or video clips if possible so we can correctly address the problem.
https://moccasin-gerbil-943020.hostingersite.com/
this link here has only one gallery : it's the project list okay? https://prnt.sc/t6NMhAntPuja
if I go to the second item I get the same hero image as the image from project list https://prnt.sc/7FOnef9DXjxq Also the project is missing the showcase template inner thumbnail https://prnt.sc/zkk2waFL0Qh6
So if you can clarify what is wrong?
Thank you.
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still not closed
Hello Ravi,
good to hear from you. Can you explain what is the problem you are still facing - so I can actually help you? if it is about the image popup i showed you the difference between thumbnail and fullscreen.
what is the problem - in your own words.
Thank you.
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When I click on an image, the same image does not open. Instead, a different image opens.
The image shown on the front/thumbnail looks correct, but after clicking it, another image is display. I'm attaching the image
Fish fishing when I click any image which is showing on the front or in any particular page not opening that which is showing another image is displaying
https://moccasin-gerbil-943020.hostingersite.com/bennet_portfolio/two-brothers-house/
Ok, sorry which image, this one?
https://prnt.sc/1Jq2kgfpLEj0
you just send the link to the page, that's good but you have not attached any image. Help me understand. Send me a scrnshot of the image : thumbnail and when it's opened fullscreen.
Thank you.
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Can we talk? Because for the last one month we have been having conversations on this topic, but it is still not resolved. I think you are not able to understand what I am trying to explain. I have also attached a video through email, but it still seems unclear. Therefore, I would like to request you to call me or arrange a meeting so that I can properly explain the issue.
Actually, whenever I open any portfolio page, the image that appears in the gallery does not open correctly when I click on it. Instead, another image opens.
This is happening on all pages. I think if you fix the issue on one page, it will automatically be resolved on all pages.