Thank you for your reply. I have managed to install the theme and the core plugins manually. However, I am facing two main issues:
Activation: I cannot find the specific field or menu to enter my Purchase Code to activate the theme. Could you please guide me to its exact location in the dashboard?
Demo Content: The 'Import Demo Data' option is not appearing under the Appearance menu or within the theme options. Because of this, the website layout is currently broken and looks like plain text.
I have already increased my server limits (Memory: 512M, Execution Time: 300s). Could you tell me if there is a specific step I missed to trigger the activation and demo import?
I am writing to follow up on my previous message. It has been a week since I purchased the Bennet theme, and I have been unable to use it or get the website live due to technical issues with the styling and the missing license activation options.
I have already provided the WP-Admin access as requested in the private comment, but I haven't received any update or resolution yet. As an IT manager, this delay is significantly affecting our project timeline.
If these technical issues cannot be resolved immediately, I would like to request a full refund of the purchase price so I can proceed with a different theme that works for my project without these complications.
Please prioritize this ticket and let me know the status as soon as possible.
"Still waiting for a response. It has been over 24 hours since I provided the admin access and a full week since the purchase. I need this resolved today, or I will be forced to escalate this to Envato/ThemeForest for a full refund and report the lack of support
Hi Clapat Support, Thank you for the update. The main issues I need help with now are:
Styling & Layout: The website still doesn't look exactly like the original Bennet demo. The fonts and some CSS transitions seem missing or different.
License Activation: I still don't see the option to enter my Purchase Code to officially register the theme and get all the pro features.
Cleanup: Since I imported the demo data more than once to fix the previous errors, there are many duplicated pages and menu items. Could you please help in cleaning up the duplicates and setting the "Agency" demo as the main homepage?
I want the site to be a clean, 1:1 match with the Bennet demo so I can start adding my company's content. Thank you for your help.
you are most welcome. in this case I would remove all the existing content and then simply reimport the content. I will also replace all hero images with the images imported to your media library to deal with browser's CORS policy; however the images scattered throughout content and blocked by the browser because they are coming from a different domain need to be replaced anyway.
"Hi, That sounds like a great plan. Please go ahead and remove the existing content and re-import it cleanly. Regarding the images, please replace the hero images as you mentioned. I understand that I will need to manually replace the other images scattered through the content later with Liberty Developments' own assets. Please let me know once the clean import is done so I can check the final styling. Thank you!"
"Hi, I'm following up on this ticket. Could you please provide an update on the progress of the clean re-import and the image fixes? I'm eager to see the final result and start working on the site. Thank you."
We finished setting up the demo data, please verify.
And again, you need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.
theme doesn't work and i can't find activation open
Hello,
What do you mean theme does not work? you cannot install it? if you can provide wp admin access in a private comment we can inspect the backend.
Thank you.
Clapat Support
Review Envato Item Support Policy
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"Hello Clapat Support,
Thank you for your reply. I have managed to install the theme and the core plugins manually. However, I am facing two main issues:
I have already increased my server limits (Memory: 512M, Execution Time: 300s). Could you tell me if there is a specific step I missed to trigger the activation and demo import?
Thank you."
Attached files: ooooooooo.png
ooooommmmm.png
it's urgent please
Hi,
if you can provide wp admin access in a private comment we can inspect the backend.
Thank you.
Clapat Support
Review Envato Item Support Policy
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URGENT: Follow-up on Ticket #4555098 - Theme Issues & Refund Request
Hi Clapat Support,
I am writing to follow up on my previous message. It has been a week since I purchased the Bennet theme, and I have been unable to use it or get the website live due to technical issues with the styling and the missing license activation options.
I have already provided the WP-Admin access as requested in the private comment, but I haven't received any update or resolution yet. As an IT manager, this delay is significantly affecting our project timeline.
If these technical issues cannot be resolved immediately, I would like to request a full refund of the purchase price so I can proceed with a different theme that works for my project without these complications.
Please prioritize this ticket and let me know the status as soon as possible.
"Still waiting for a response. It has been over 24 hours since I provided the admin access and a full week since the purchase. I need this resolved today, or I will be forced to escalate this to Envato/ThemeForest for a full refund and report the lack of support
Hi can you check the credentials (username to be precise) https://prnt.sc/h5gzO41OgzfH
Plz let us know.
Thank you.
Clapat Support
Review Envato Item Support Policy
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Hello?
Thank you.
Clapat Support
Review Envato Item Support Policy
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Thank you for the update. The main issues I need help with now are:
- Styling & Layout: The website still doesn't look exactly like the original Bennet demo. The fonts and some CSS transitions seem missing or different.
- License Activation: I still don't see the option to enter my Purchase Code to officially register the theme and get all the pro features.
- Cleanup: Since I imported the demo data more than once to fix the previous errors, there are many duplicated pages and menu items. Could you please help in cleaning up the duplicates and setting the "Agency" demo as the main homepage?
I want the site to be a clean, 1:1 match with the Bennet demo so I can start adding my company's content.Thank you for your help.
Hi,
you are most welcome. in this case I would remove all the existing content and then simply reimport the content. I will also replace all hero images with the images imported to your media library to deal with browser's CORS policy; however the images scattered throughout content and blocked by the browser because they are coming from a different domain need to be replaced anyway.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio
That sounds like a great plan. Please go ahead and remove the existing content and re-import it cleanly.
Regarding the images, please replace the hero images as you mentioned. I understand that I will need to manually replace the other images scattered through the content later with Liberty Developments' own assets.
Please let me know once the clean import is done so I can check the final styling.
Thank you!"
I'm following up on this ticket. Could you please provide an update on the progress of the clean re-import and the image fixes?
I'm eager to see the final result and start working on the site.
Thank you."
Hi there,
We finished setting up the demo data, please verify.
And again, you need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS policy.
Thank you.
Clapat Support
Review Envato Item Support Policy
Follow us!
https://www.clapat.com/
https://www.facebook.com/clapat.ro
https://www.instagram.com/clapat.themes/
https://x.com/clapatdesign
https://www.linkedin.com/company/clapatstudio
https://www.tiktok.com/@clapatstudio