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  Public Ticket #3525820
Unable to see Theme editor after installation
Closed

Comments

  • Rudramani Pandey started the conversation

    Hello Team,
    I tried installing the theme multiple times, and after installation and activation, whenever the demo import wizard completes, the page loads with an error. Screenshot Attached.


    Also, I am not able to see the required plugins and themes. [Screenshot attached]

    URL: https://hoverappliances.com/wp-admin/themes.php?page=merlin&step=ready


    Also, the images from the demo are not loading [Screenshot attached]

    Attached files:  Error 1.png
      Error 2.png
      Error 3.png

  •  1,803
    Support replied

    Hello,

    from the screenshots it looks you made it through the installation. 

    If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the webgl will complain about images coming from a different domain due to a enforced CORS policy.

    You can change the hero image in portfolio item options and you can find the original demo images there (imported)

    If you still have issues send us wp admin access in a private comment so we can verify.

    Thank you.

    Clapat Support

    https://www.clapat.com/

    Review Envato Item Support Policy