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Public Tickets

Carlos Vera Cambiar la imagen de showcase en responsiveClosed   Humpton - Creative Portfolio Theme   Updated February 13, 2023 at 9:29am   13 Most recent comment from Support Team:Hi Carlos yes you can change the prev code so that when the mobile image is not found will display the desktop imageif( wp_is_mobile() ){        $this->image = humpton_get_post_meta( HUMPTON_THEM ... sofiane probleme liée au headerClosed   Humpton - Creative Portfolio Theme   Updated February 13, 2023 at 9:03am   2 Most recent comment from Support Team:Hi there, we will responding to your other ticket. Closing this as duplicate. Gauri Theme is brokenClosed   Humpton - Creative Portfolio Theme   Updated February 13, 2023 at 4:31am   5 Most recent comment from Gauri:Thank you, I was able to resolve the issue by uploading the child theme.  Ed Rams Showcase Slider ShortcodeClosed   Harington - Creative Portfolio Theme   Updated February 10, 2023 at 4:55am   2 Most recent comment from Support Team:Hi Ed,Unfortunately this is not possible. The showcase slider is designed fullscreen. It does not display any content. It shows just the portfolio items created in the system in the showcase layout. ... Aikaterini Showcase SliderClosed   Harington - Creative Portfolio Theme   Updated February 9, 2023 at 7:00pm   3 Most recent comment from Aikaterini:Thank you I resolved the issue with your help. Ondřej Časta Slow loading speedClosed   Humpton - Creative Portfolio Theme   Updated February 9, 2023 at 1:45pm   2 Most recent comment from Support Team:Hi there,I am not able to access your site https://www.castaondrej.cz/https://prnt.sc/mlcbjH_Bgwl0Have you tried also using a cache plugin such as W3 Total Cache? this is the plugin we use in our dem ... ali cssClosed   Humpton - Creative Portfolio Theme   Updated February 9, 2023 at 1:38pm   2 Most recent comment from Support Team:Hi there, that's correct, any issue with it? Eugenio Viana Theme modificationClosed   Updated February 9, 2023 at 5:55am   2 Most recent comment from Support Team:Hi Eugenio, how about replacing them with icons from fontawesome 4.7.0?https://fontawesome.com/v4/icons/Let us know David Ugarkovic Custom content not loading properly when "Load pages with ajax" is enabledClosed   Rayden - Creative Portfolio Theme   Updated February 8, 2023 at 3:25pm   2 Most recent comment from Support Team:Hello David, thing is that we cannot guarantee any third party plugins will work with ajax enabled. That's we encourage to use our shortcodes/gutenberg blocks that are guaranteed to work with aja ... Xavi Marin Loading time is very slowClosed   Harington - Creative Portfolio Theme   Updated February 8, 2023 at 3:10pm   2 Most recent comment from Support Team:Hi, this is the speed I got for your site (on a hard refresh Ctrl+F5):https://prnt.sc/qyA4rPH0IpPCwhich is pretty neat. We are using W3 Total Cache to improve speed performance, I see that you are usi ... Danny Remove the preloader for the HTML only versionClosed   Humpton - Creative Portfolio Theme   Updated February 8, 2023 at 2:56pm   2 Most recent comment from Support Team:Hello Danny,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expert ... Thomas Theme compatibilityClosed   Updated February 8, 2023 at 6:33am   2 Most recent comment from Support Team:Thank you Thomas for this reminder. The theme actually is compatible with latest WordPress. We update the software version accordingly (in the theme reqs)if you buy the theme, should you have any prob ... Aldo Wordpress Install Demo importClosed   Niran - Creative Portfolio Theme   Updated February 8, 2023 at 2:03am   2 Most recent comment from Support Team:Hi, If you can provide wp admin access we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Xavi Marin Images not loadingClosed   Harington - Creative Portfolio Theme   Updated February 7, 2023 at 1:11pm   2 Most recent comment from Support Team:Hi, If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the webgl will complain about images coming from a ... Brian optional​ displayed on the homepage SliderClosed   Ernest - Creative Portfolio Theme   Updated February 6, 2023 at 6:02pm   5 Most recent comment from Support Team:Hi Brian,that's correct and you want to keep the ajax page transitions on.