Public Tickets
Jenn
FIlter not showingClosed
Satelite WordPress Theme
Updated September 8, 2023 at 4:12am
2
Most recent comment from Support Team:Hi Jenn,plz add in customizer -> additional CSS#show-filters { display: block; visibility: initial;}
Daniel
Gallery Not DisplayingClosed
Niran - Creative Portfolio Theme
Updated September 7, 2023 at 9:02pm
8
Most recent comment from Daniel:Never mind. Figured it out.
Andreas Bender
Error message while using ElementorClosed
Serano - Creative Portfolio Theme
Updated September 6, 2023 at 5:04pm
9
Most recent comment from Support Team:Hi AndreasUse this line in portfolio-list-page.php line 46https://prnt.sc/hcBkWi1cftXmand in portfolio-showcase-gallery-page.php line 243https://prnt.sc/xCwNBbLpmooashowcase gallery was specifically ...
Marcus
Video on Home Page above the foldClosed
Harington - Creative Portfolio Theme
Updated September 4, 2023 at 5:25pm
2
Most recent comment from Support Team:Hi Marcus,To add a youtube video at the top of the page I'm thinking that you can disable hero section entirely (both in page options and customizer -> general settings) and embed the video in a ...
Alberto
Sizing imagesClosed
Serano - Creative Portfolio Theme
Updated September 4, 2023 at 1:09pm
4
Most recent comment from Support Team:Hello Alberto, I discussed with our web designer and the issue here is the cropping process in order to fit the original image size inside the current viewport. The process is visually explained here: ...
Mikaleen
Can't build a popupClosed
Harington - Creative Portfolio Theme
Updated August 31, 2023 at 3:01pm
13
Most recent comment from Mikaleen:I deleted the Elementor footer from the site and even the header, and it's still not showing the other galleries....
Kevin
Adding a link to About Page Team Member ImagesClosed
Harington - Creative Portfolio Theme
Updated August 30, 2023 at 4:28am
2
Most recent comment from Support Team:Hi Kevin,by visiting the link you provided, I realize that this is about the HTML version of the theme (we have also WordPress)Plz contact the author directly regarding the HTML template you bought.
...
Artur
I cannot adjust the font size of the Showcase ListClosed
Serano - Creative Portfolio Theme
Updated August 29, 2023 at 6:10pm
2
Most recent comment from Support Team:Hi Artur, gj on this, it looks like you already did change it.
congnd
Support plugin PolylangClosed
Serano - Creative Portfolio Theme
Updated August 29, 2023 at 4:47pm
2
Most recent comment from Support Team:Hi there,ok and do you have any problems with that? https://polylang.pro/doc/the-language-switcher/Do you get any error? What is the site URL pls, if possible.
Jose
TransalationClosed
Harington - Creative Portfolio Theme
Updated August 29, 2023 at 4:40pm
5
Most recent comment from Support Team:Hi there,we will respond to your own ticket you created regarding Polylang plugin.
lucas
Error purchaseClosed
Harington - Creative Portfolio Theme
Updated August 29, 2023 at 4:08pm
2
Most recent comment from Support Team:Hi Lucas,plz buy the WordPress version and submit a refund request herehttps://themeforest.net/refund_requests/newfor the HTML version and notify us here so we can approve it.
Fernando
Portfolio grid imagesClosed
Harington - Creative Portfolio Theme
Updated August 25, 2023 at 2:42pm
12
Most recent comment from Support Team:Hello Fernando,We discovered that the problem was caused by a a category that had the slug 'portfolio' conflicting with the page that had the same slug. We changed the the portfolio category ...
Alberto
Justify gridClosed
Serano - Creative Portfolio Theme
Updated August 25, 2023 at 9:21am
12
Most recent comment from Support Team:All the best Alberto! Contact us if you need anything else.
Giovanni
Error in the videos, they do not playClosed
Serano - Creative Portfolio Theme
Updated August 25, 2023 at 5:36am
6
Most recent comment from Support Team:Hello,Double checked and although my IP address is dynamic it's still 82.79.160.28 we have the following error:https://prnt.sc/Vc3J6LAkKFI-Is it the right admin URL? ( https://giogalarza.com/ ...
Charles
Portfolio Auto Navigate On End ScrollClosed
Harington - Creative Portfolio Theme
Updated August 24, 2023 at 4:21pm
2
Most recent comment from Support Team:Hi Charles,the 'going back to previous when done scrolling up' feature requires heavy coding to implement as it involves the hero section - quite different from next page nav sectionso here ...