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Public Tickets

chamishka The package could not be installed. The theme is missing the style.css stylesheet.Closed   Harington - Creative Portfolio Theme   Updated January 25, 2023 at 7:59am   2 Most recent comment from Support Team:Hi,First of all is this about the HTML template or the WordPress theme? Just want to make sure you have not purchased the wrong product. If it's about WordPress theme and if you can provide wp ad ... Eric Bornhop Bornhop gallery images not grouping normallyClosed   Munio - Creative Portfolio Theme   Updated January 24, 2023 at 3:08pm   7 Most recent comment from Eric Bornhop Bornhop:Hey Support, Thank you. Clearing cache worked and it all appears to be functioning correctly now. Thanks again! Alberto Time limitsClosed   ClaPat - Creative Masonry Blog WordPress   Updated January 24, 2023 at 6:51am   2 Most recent comment from Support Team:Hi Alberto,1. For this theme (or for any theme in general) we have a fixed price of 39$ is unlikely we raise it, however we may have discount campaigns2. We have a 14 days return policy after which w ... David Ugarkovic Portfolio mixed template - Page content before & afterClosed   Rayden - Creative Portfolio Theme   Updated January 23, 2023 at 3:05pm   4 Most recent comment from Support Team:Hi David,Thanks for sharing the solution, I see that you meant portfolio grid as a block in the content not the other way around (the content intercalated inside the portfolio grid), i've misund ... Florian Elementor scrolling issueClosed   Humpton - Creative Portfolio Theme   Updated January 23, 2023 at 7:30am   2 Most recent comment from Support Team:Hello Florian. Have you tried disabling smooth scrolling in customizer -> general settings? Smooth scroll library hijacks the scroll events and it may cause this side effects. Let us knowAlso, do you ... Carlos Vera Errores en Página de contactoClosed   Humpton - Creative Portfolio Theme   Updated January 19, 2023 at 5:54pm   2 Most recent comment from Support Team:Hi Carlos,First of all I don't see any map here:https://web.soluwater.com/contacto/In any case if you add it you need to have the google maps api key in customizer -> map settingsYou should add ... Simon Parkinson Delaying animations until after AJAX page loadClosed   Bauman   Updated January 19, 2023 at 4:26pm   2 Most recent comment from Support Team:Hello Simon,without dwelling too much in technicalities, the animations may not work properly when ajax is enabled.All the animations require some js initalisation usually in the footer in an enqueued ... Laure Change pictures that overlay textClosed   Harington - Creative Portfolio Theme   Updated January 19, 2023 at 3:20pm   4 Most recent comment from Support Team:Hi Laure,1. you select the header block and then 'Edit as HTML'https://prnt.sc/CKrIUYcKIw4eyou change the URLs of the images https://prnt.sc/NrWafXAAQMfZand then switch back to Edit Visuall ... Shane Shirley Navigation not working on mobileClosed   Newave - Wordpress Responsive One Page Parallax   Updated January 19, 2023 at 5:52am   19 Most recent comment from Support Team:Sure, to answer your question that specific plugin was injecting the CSS code that was altering the header behavior. Not sure where exactly that CSS code is stored in the plugin settings, however this ... Carlos Vera Editar showcase sliderClosed   Humpton - Creative Portfolio Theme   Updated January 18, 2023 at 3:39pm   8 Most recent comment from Carlos Vera:Ok muchas gracias por el soporte!!! Niels urls and linksClosed   Harington - Creative Portfolio Theme   Updated January 18, 2023 at 3:16pm   5 Most recent comment from Support Team:For the headings you have CSS class has-mask-fill Talha ShowcaseClosed   Canela - Creative Portfolio Theme   Updated January 18, 2023 at 2:39pm   15 Most recent comment from Support Team:Hi,you can add.swiper-pagination-bullet .title {     font-size: 9vw;     line-height: 10vw;}in customizer -> additional CSS and change the values (make them smaller for example). You can enable ... Niels Categorie FilterClosed   Harington - Creative Portfolio Theme   Updated January 17, 2023 at 3:31pm   3 Most recent comment from Niels:Thank you for sharing. This is already helpful! Studio Reduzieren Your Website "clapat-themes.com" is broken ?Closed   Harington - Creative Portfolio Theme   Updated January 17, 2023 at 3:01pm   2 Most recent comment from Support Team:Hello! and thank you for pointing this to us, we really appreciate it.Our site is https://www.clapat.comand clapat-themes.com is actually work in progress we don't have a SSL certificate installe ... Talha kaydırıcı siyah ekran kalıyorClosed   Canela - Creative Portfolio Theme   Updated January 15, 2023 at 3:48pm   12 Most recent comment from Support Team:Hi there,Support is available Monday to Friday.this is the error I'm getting when trying to access your website:https://prnt.sc/4gW6_74Vf9yUYou can set the map parameters in customizer -> map set ...