Public Tickets
Maeva
demo page themeClosed
Serano - Creative Portfolio Theme
Updated September 28, 2023 at 3:53pm
4
Most recent comment from Support Team:Hi there, the demo data file is available in demo-data folder from the main archive. it contains demo data for Elementor and Gutenberg. So there is no need for us to send you the demo since it's ...
Luca
Elementor not opening any showcase page (carusel, gallery)Closed
Serano - Creative Portfolio Theme
Updated September 27, 2023 at 4:49pm
2
Most recent comment from Support Team:Hello Luca,The global theme options are located in Appearance -> customizerSend us wp admin access in a private comment so we can have a look if the problem still persists.
Some page templates will n ...
Jorge
Leaflet map plugin not working after ajax loadClosed
Serano - Creative Portfolio Theme
Updated September 26, 2023 at 2:12pm
5
Most recent comment from Jorge:ok, thank you so much. i will try and update this ticket.
Erkan
SeranoClosed
Serano - Creative Portfolio Theme
Updated September 16, 2023 at 12:51pm
3
Most recent comment from Support Team:We have approved your refund request.
Flavio Coddou
Theme not properly installedClosed
Serano - Creative Portfolio Theme
Updated September 11, 2023 at 11:39am
2
Most recent comment from Support Team:Hello Flavio,
If you can provide wp admin access in a private comment we can setup demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Just specif ...
Rohit
I am importing website but about us page not uploaded properlyClosed
Serano - Creative Portfolio Theme
Updated September 11, 2023 at 7:13am
6
Most recent comment from Support Team:Hello,You can install first one of the cache plugins that will first optimize your content (by caching it)We are using W3 Total Cache in our demoshttps://wordpress.org/plugins/w3-total-cache/Second y ...
William Jimenez
No puedo insertar videosClosed
Serano - Creative Portfolio Theme
Updated September 9, 2023 at 4:18am
13
Most recent comment from Support Team:Hi there,
for that you have the page options and portfolio item options. When you go and edit the page you enable the hero section and you paste the video URLs
https://prnt.sc/vq0MAINluQbXLet us know ...
Mickel van Kouwen
FunctionalityClosed
Serano - Creative Portfolio Theme
Updated September 8, 2023 at 4:28pm
2
Most recent comment from Support Team:Hello Mickel Let me start by apologizing for my late reply it has been really hectic here.1. Just as means of clarification you do have a scrolling button that indicates scrolling down in fullscreen ...
Andreas Bender
Error message while using ElementorClosed
Serano - Creative Portfolio Theme
Updated September 6, 2023 at 5:04pm
9
Most recent comment from Support Team:Hi AndreasUse this line in portfolio-list-page.php line 46https://prnt.sc/hcBkWi1cftXmand in portfolio-showcase-gallery-page.php line 243https://prnt.sc/xCwNBbLpmooashowcase gallery was specifically ...
Alberto
Sizing imagesClosed
Serano - Creative Portfolio Theme
Updated September 4, 2023 at 1:09pm
4
Most recent comment from Support Team:Hello Alberto, I discussed with our web designer and the issue here is the cropping process in order to fit the original image size inside the current viewport. The process is visually explained here: ...
Artur
I cannot adjust the font size of the Showcase ListClosed
Serano - Creative Portfolio Theme
Updated August 29, 2023 at 6:10pm
2
Most recent comment from Support Team:Hi Artur, gj on this, it looks like you already did change it.
congnd
Support plugin PolylangClosed
Serano - Creative Portfolio Theme
Updated August 29, 2023 at 4:47pm
2
Most recent comment from Support Team:Hi there,ok and do you have any problems with that? https://polylang.pro/doc/the-language-switcher/Do you get any error? What is the site URL pls, if possible.
Alberto
Justify gridClosed
Serano - Creative Portfolio Theme
Updated August 25, 2023 at 9:21am
12
Most recent comment from Support Team:All the best Alberto! Contact us if you need anything else.
Giovanni
Error in the videos, they do not playClosed
Serano - Creative Portfolio Theme
Updated August 25, 2023 at 5:36am
6
Most recent comment from Support Team:Hello,Double checked and although my IP address is dynamic it's still 82.79.160.28 we have the following error:https://prnt.sc/Vc3J6LAkKFI-Is it the right admin URL? ( https://giogalarza.com/ ...
Alberto
Font size again and otherClosed
Serano - Creative Portfolio Theme
Updated August 14, 2023 at 3:45pm
3
Most recent comment from Alberto:Hi Clapat team,Thanks for the valuable information and advice. I will keep it in mind.Alberto