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Public Tickets

Parimal I am not able to edit the theme through elementorClosed   Serano - Creative Portfolio Theme   Updated October 23, 2023 at 5:07pm   2 Most recent comment from Support Team:Hello,If you can provide wp admin access in a private comment we can import Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Ana Unable to click when using Wacom Intuos tabletClosed   Serano - Creative Portfolio Theme   Updated October 21, 2023 at 3:28pm   4 Most recent comment from Support Team:Hey Ana, thanks for letting us know. Since WordPress theme is based on HTML any fix adopted by the author will be included in the theme. ken The editor has encountered an unexpected error.Closed   Serano - Creative Portfolio Theme   Updated October 18, 2023 at 9:03am   6 Most recent comment from Support Team:Hi Ken,http://knightday.uk/dream/wp-admin/post.php?post=3450&action=editAs you can see from the screenshot I was able to modify the content - not sure really what is going onhttps://prnt.sc/lNA0mCf9P ... Mickel van Kouwen Disable Smooth Scrolling - mobileClosed   Serano - Creative Portfolio Theme   Updated September 30, 2023 at 6:58am   3 Most recent comment from Mickel van Kouwen:Super thanks! It works perfectly 🥳 Maeva demo page themeClosed   Serano - Creative Portfolio Theme   Updated September 28, 2023 at 3:53pm   4 Most recent comment from Support Team:Hi there, the demo data file is available in demo-data folder from the main archive. it contains demo data for Elementor and Gutenberg. So there is no need for us to send you the demo since it's ... Luca Elementor not opening any showcase page (carusel, gallery)Closed   Serano - Creative Portfolio Theme   Updated September 27, 2023 at 4:49pm   2 Most recent comment from Support Team:Hello Luca,The global theme options are located in Appearance -> customizerSend us wp admin access in a private comment so we can have a look if the problem still persists. Some page templates will n ... Jorge Leaflet map plugin not working after ajax loadClosed   Serano - Creative Portfolio Theme   Updated September 26, 2023 at 2:12pm   5 Most recent comment from Jorge:ok, thank you so much. i will try and update this ticket. Erkan SeranoClosed   Serano - Creative Portfolio Theme   Updated September 16, 2023 at 12:51pm   3 Most recent comment from Support Team:We have approved your refund request. Flavio Coddou Theme not properly installedClosed   Serano - Creative Portfolio Theme   Updated September 11, 2023 at 11:39am   2 Most recent comment from Support Team:Hello Flavio, If you can provide wp admin access in a private comment we can setup demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Just specif ... Rohit I am importing website but about us page not uploaded properlyClosed   Serano - Creative Portfolio Theme   Updated September 11, 2023 at 7:13am   6 Most recent comment from Support Team:Hello,You can install first one of the cache plugins that will first optimize your content (by caching it)We are using W3 Total Cache in our demoshttps://wordpress.org/plugins/w3-total-cache/Second y ... William Jimenez No puedo insertar videosClosed   Serano - Creative Portfolio Theme   Updated September 9, 2023 at 4:18am   13 Most recent comment from Support Team:Hi there, for that you have the page options and portfolio item options. When you go and edit the page you enable the hero section and you paste the video URLs https://prnt.sc/vq0MAINluQbXLet us know ... Mickel van Kouwen FunctionalityClosed   Serano - Creative Portfolio Theme   Updated September 8, 2023 at 4:28pm   2 Most recent comment from Support Team:Hello Mickel Let me start by apologizing for my late reply it has been really hectic here.1. Just as means of clarification you do have a scrolling button that indicates scrolling down in fullscreen ... Andreas Bender Error message while using ElementorClosed   Serano - Creative Portfolio Theme   Updated September 6, 2023 at 5:04pm   9 Most recent comment from Support Team:Hi AndreasUse this line in portfolio-list-page.php line 46https://prnt.sc/hcBkWi1cftXmand in portfolio-showcase-gallery-page.php line 243https://prnt.sc/xCwNBbLpmooashowcase gallery was specifically ... Alberto Sizing imagesClosed   Serano - Creative Portfolio Theme   Updated September 4, 2023 at 1:09pm   4 Most recent comment from Support Team:Hello Alberto, I discussed with our web designer and the issue here is the cropping process in order to fit the original image size inside the current viewport. The process is visually explained here: ... Artur I cannot adjust the font size of the Showcase ListClosed   Serano - Creative Portfolio Theme   Updated August 29, 2023 at 6:10pm   2 Most recent comment from Support Team:Hi Artur, gj on this, it looks like you already did change it.