Okay

Public Tickets

Henry Mobile Product Page Not Showing Correctly   Serano - Creative Portfolio Theme   Updated 6 days ago   3 Most recent comment from Support Team:Dear Henry,was not tested or integrated with Woocomercehttps://prnt.sc/WUA1WOQx05g9 Ricardo Hero video not autoplayingClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Ricardo,I get a coming soon page while trying to access your sitehttps://prnt.sc/xmVva9Aucwmican you provide wp admin access in a private comment so we can inspect the home page? Phil Coz DocumentationClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   3 Most recent comment from Phil Coz:thx ! Moises problem to edit with ElementorClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Moises, All portfolio some page templates (slider, carousel, grid) do not display the content entered in the editor. They just build the layout automatically based on portfolio items options ( ... Abdul Moiz Problem setting up Heading text on the main pageClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   4 Most recent comment from Support Team:ok, I see what you mean.You need to redefine the template and add a call to function (or hardcoded html h1) before the carousel sliderfile portfolio-carousel-page.phphttps://prnt.sc/lGiXjUX5Rchz Stefano Log title link doesnt workClosed   Serano - Creative Portfolio Theme   Updated 2 weeks ago   2 Most recent comment from Stefano:i moved the theme to the main root and now it's working ;) Pawel Showcase slider speedClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   17 Most recent comment from Pawel:There was a issue with the Vimeo embed, that's fixed now. Thank you! Manuele InfoClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   23 Most recent comment from Manuele:You are amazing, thank u a lot!!! CARLOS FRIAS GARCIA No playback videoClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hello Carlos,I can see now that video is playing (Chrome & FF)https://rproducciones.com.mx/serano_portfolio/libert/Keep in mind that the hero video sections require direct links to video files as they ... Klaus Dark / Light DesignClosed   Serano - Creative Portfolio Theme   Updated 3 weeks ago   2 Most recent comment from Support Team:Hello Klaus,By your description, most likely you ran over a section (or clapat container if you are using Gutenberg) that has Invert Header Color attribute set to on. No matter what is the current ba ... Ricardo Background video on about pageClosed   Serano - Creative Portfolio Theme   Updated March 29, 2024 at 4:27am   2 Most recent comment from Support Team:Hello Ricardo,Thank you for your interest, first of all.Now, you have sent a link which contains the Envato preview frame which always redirects to the home page.The direct link to our live demo is he ... Helder Image Animation Loading problemClosed   Serano - Creative Portfolio Theme   Updated March 20, 2024 at 8:36am   7 Most recent comment from Support Team:Hi there,Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chro ... Lancer Cant edit the portfolio infoClosed   Serano - Creative Portfolio Theme   Updated March 8, 2024 at 3:49am   4 Most recent comment from Support Team:Hi there, So I changed the hero info text in page options https://prnt.sc/9Zm3cxHhSp2- and it has been reflected in the page preview - I am wondering what is the issue that you are having? https://prn ... Lavesh Portfolio Editor Getting CrashedClosed   Serano - Creative Portfolio Theme   Updated February 24, 2024 at 5:58pm   2 Most recent comment from Support Team:Hi there, can you provide wp admin access in a private comment? So we can do a bit of debugging? wp admin access = login url, admin username and password Jamie Schaap Not uploading a hero videoClosed   Serano - Creative Portfolio Theme   Updated February 23, 2024 at 9:08am   4 Most recent comment from Support Team:Hi Jamie,You need also to specify the hero image in page optionshttps://prnt.sc/ofH4LLy_ZZ1oI put one from media library but i actually should the first still/frame of the video