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Public Tickets

Flavio Coddou Theme not properly installedClosed   Serano - Creative Portfolio Theme   Updated September 11, 2023 at 11:39am   2 Most recent comment from Support Team:Hello Flavio, If you can provide wp admin access in a private comment we can setup demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Just specif ... Rohit I am importing website but about us page not uploaded properlyClosed   Serano - Creative Portfolio Theme   Updated September 11, 2023 at 7:13am   6 Most recent comment from Support Team:Hello,You can install first one of the cache plugins that will first optimize your content (by caching it)We are using W3 Total Cache in our demoshttps://wordpress.org/plugins/w3-total-cache/Second y ... William Jimenez No puedo insertar videosClosed   Serano - Creative Portfolio Theme   Updated September 9, 2023 at 4:18am   13 Most recent comment from Support Team:Hi there, for that you have the page options and portfolio item options. When you go and edit the page you enable the hero section and you paste the video URLs https://prnt.sc/vq0MAINluQbXLet us know ... Mickel van Kouwen FunctionalityClosed   Serano - Creative Portfolio Theme   Updated September 8, 2023 at 4:28pm   2 Most recent comment from Support Team:Hello Mickel Let me start by apologizing for my late reply it has been really hectic here.1. Just as means of clarification you do have a scrolling button that indicates scrolling down in fullscreen ... Andreas Bender Error message while using ElementorClosed   Serano - Creative Portfolio Theme   Updated September 6, 2023 at 5:04pm   9 Most recent comment from Support Team:Hi AndreasUse this line in portfolio-list-page.php line 46https://prnt.sc/hcBkWi1cftXmand in portfolio-showcase-gallery-page.php line 243https://prnt.sc/xCwNBbLpmooashowcase gallery was specifically ... Alberto Sizing imagesClosed   Serano - Creative Portfolio Theme   Updated September 4, 2023 at 1:09pm   4 Most recent comment from Support Team:Hello Alberto, I discussed with our web designer and the issue here is the cropping process in order to fit the original image size inside the current viewport. The process is visually explained here: ... Artur I cannot adjust the font size of the Showcase ListClosed   Serano - Creative Portfolio Theme   Updated August 29, 2023 at 6:10pm   2 Most recent comment from Support Team:Hi Artur, gj on this, it looks like you already did change it. congnd Support plugin PolylangClosed   Serano - Creative Portfolio Theme   Updated August 29, 2023 at 4:47pm   2 Most recent comment from Support Team:Hi there,ok and do you have any problems with that? https://polylang.pro/doc/the-language-switcher/Do you get any error? What is the site URL pls, if possible. Alberto Justify gridClosed   Serano - Creative Portfolio Theme   Updated August 25, 2023 at 9:21am   12 Most recent comment from Support Team:All the best Alberto! Contact us if you need anything else. Giovanni Error in the videos, they do not playClosed   Serano - Creative Portfolio Theme   Updated August 25, 2023 at 5:36am   6 Most recent comment from Support Team:Hello,Double checked and although my IP address is dynamic it's still  82.79.160.28 we have the following error:https://prnt.sc/Vc3J6LAkKFI-Is it the right admin URL? ( https://giogalarza.com/ ... Alberto Font size again and otherClosed   Serano - Creative Portfolio Theme   Updated August 14, 2023 at 3:45pm   3 Most recent comment from Alberto:Hi Clapat team,Thanks for the valuable information and advice. I will keep it in mind.Alberto Alberto How to manage font sizeClosed   Serano - Creative Portfolio Theme   Updated August 10, 2023 at 8:29am   5 Most recent comment from Alberto:Perfect! Thanks a lot. Alberto