Hello, how can I solve the problem that when we click on one of the images in the carousel, sometimes it pulls another image, loses the animation, etc.
Even in your demo you have this same problem. See the video below:
Maybe it's because it use the last image accessed, and when we click on another portfolio, it ends up loading the same image...
We can give you details on how to add a separate hero image for mobile or we can implement it as custom work if you can provide wp admin access with full rights using Appearance -> Theme File Editor. Custom work is done for a standard fee.
Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chrome and ff)
Hero image on mobile
- you need to create a new option in /include/metabox-config.php similar to the existing one:
Hello, how can I solve the problem that when we click on one of the images in the carousel, sometimes it pulls another image, loses the animation, etc.
Even in your demo you have this same problem. See the video below:
Maybe it's because it use the last image accessed, and when we click on another portfolio, it ends up loading the same image...
Is it possible to adjust this?
Hello,
Hmm, that's very odd , have you tried testing our demo without the Envato preview frame? Here is the direct link:
http://clapat-themes.com/wordpress/serano
Also, I am attaching the result of our test (Chrome, desktop)
Attached files: chrome_ODnxpGUAsC.mp4
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello!
Even though it is in your URL, sometimes the problem happens. This also happens on my website with your theme installed...
In my domain:
https://valentim.design/
Hello,
I have a suggestion. Would it be possible to add a block for the image in the mobile version?
Something like the image I added in the attachment...
thanks!
Attached files: Group 1.png
We can give you details on how to add a separate hero image for mobile or we can implement it as custom work if you can provide wp admin access with full rights using Appearance -> Theme File Editor. Custom work is done for a standard fee.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello,
If you can show me how to do this it's be a good. i can implement here in my end...
And abou the last coment before the sugestion:
"Even though it is in your URL, sometimes the problem happens. This also happens on my website with your theme installed..."
Do you have a way to fix this?
Folow the video again, in you website:
Thanks!
Hi there,
Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chrome and ff)
Hero image on mobile
- you need to create a new option in /include/metabox-config.php similar to the existing one:
https://prnt.sc/J4Xfgn3CjQRk
and you can use the serano-opt-portfolio-mobile-hero-img as ID
- then try opening /include/hero-properties.php and replace line 64
$this->image = serano_get_post_meta( SERANO_THEME_OPTIONS, $this->post_id, 'serano-opt-portfolio-hero-img' );
with
if( wp_is_mobile() ){
$this->image = serano_get_post_meta( SERANO_THEME_OPTIONS, $this->post_id, 'serano-opt-portfolio-hero-img' );
} else {
$this->image = serano_get_post_meta( SERANO_THEME_OPTIONS, $this->post_id, 'serano-opt-portfolio-mobile-hero-img' );
}
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy