Public Tickets
Mariarita
Visual infoClosed
Serano - Creative Portfolio Theme
Updated September 4, 2024 at 12:49pm
3
Most recent comment from Support Team:Hello Mariaritainstead of complicating things (because it requires custom work) perhaps the best is to disable hero section completely in page options and customizer -> general settings (the default h ...
Mariarita
Web site responsiveClosed
Serano - Creative Portfolio Theme
Updated September 4, 2024 at 12:30pm
3
Most recent comment from Support Team:Hi there,try the following@media only screen and (max-width: 767px) { .flexnav li a { font-size: calc(1rem + 7vw); line-height: calc(1rem + 9.5vw); }}in customizer -> a ...
Mariarita
Web site logoClosed
Serano - Creative Portfolio Theme
Updated September 4, 2024 at 9:31am
2
Most recent comment from Support Team:Hello,you can simply enlarge the height with css as it will try to cover the available width:#logo img { height: 50px;}in customizer -> additional css, so instead of 50px you can use let's sa ...
Ali
Serano theme with elementorClosed
Serano - Creative Portfolio Theme
Updated August 14, 2024 at 3:51pm
10
Most recent comment from Support Team:Hello, we will review the request tmrw first thing in the morning
Vishy Moghn
Not working as advertisedClosed
Serano - Creative Portfolio Theme
Updated August 9, 2024 at 8:28am
6
Most recent comment from Support Team:The Serano refund request will most likely be reviewed next Monday.
Maurice
question about orderClosed
Serano - Creative Portfolio Theme
Updated August 8, 2024 at 4:28am
4
Most recent comment from Support Team:Maurice, if you can provide wp admin access in a private comment? Then we can show you how to do this with your portfolio items.
Mariarita
HEADERClosed
Serano - Creative Portfolio Theme
Updated August 6, 2024 at 7:25am
3
Most recent comment from Mariarita:Thanks so much for the support
Mariarita
problems with the websiteClosed
Serano - Creative Portfolio Theme
Updated August 2, 2024 at 2:42pm
12
Most recent comment from Support Team:excellent!
Carl-Friedemann
Wrong hero image during opening portfolio itemsClosed
Serano - Creative Portfolio Theme
Updated July 23, 2024 at 10:29am
7
Most recent comment from Carl-Friedemann:Hey there,I tested for a short time, but it didn't seem to solve the problem, instead I got the feeling that it raised even more problems - but I still need time to figure that out more precisel ...
Carl-Friedemann
First click sometimes fails on showcase pagesClosed
Serano - Creative Portfolio Theme
Updated July 19, 2024 at 7:50am
2
Most recent comment from Support Team:Hi,
The mouse cursor has two events on each slide: drag and click. It looks like you performed a small drag event followed by a click event, which triggered the link.Try to do this:in common.js remove ...
Carl-Friedemann
Grid showcase landing zone without textClosed
Serano - Creative Portfolio Theme
Updated July 18, 2024 at 3:28pm
5
Most recent comment from Support Team:Hi Carl, ok, regarding the two other issues in showcase grid, just to let you know - I escalated your ticket to our web developer.
Misael
Website loading is slow.Closed
Serano - Creative Portfolio Theme
Updated July 17, 2024 at 5:38am
2
Most recent comment from Support Team:Hi there,So I ran your site in incognito mode with a hard refresh and you have pretty good loading timeshttps://imgur.com/z3Nka7aIn general, you need to optimize your media files for web and you can u ...
Jon
Change Color of Light/Dark ThemeClosed
Serano - Creative Portfolio Theme
Updated July 10, 2024 at 12:17am
2
Most recent comment from Jon:i think ive figured out how to update the style in the child css
Carl-Friedemann
Serano Theme Mobile Version BugsClosed
Serano - Creative Portfolio Theme
Updated July 8, 2024 at 5:38am
4
Most recent comment from Support Team:Not a problem Carl!
Jon
Client logo grid flows with gapsClosed
Serano - Creative Portfolio Theme
Updated June 18, 2024 at 9:37pm
3
Most recent comment from Jon:Making the files square seems to have worked. Thanks