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Public Tickets

Paul Lussier Serano php does not update to the patest php version. Still stuck in7.4Closed   Serano - Creative Portfolio Theme   Updated April 15, 2025 at 4:56am   2 Most recent comment from Support Team:Hello Paul, Plz send us updated wp admin access with full rights using Appearance -> Theme File Editor Paul Lussier My image in the pinned gallery doesn't match the size of your demo.Closed   Serano - Creative Portfolio Theme   Updated April 14, 2025 at 5:29am   2 Most recent comment from Support Team:Hi Paul, I get the site URL, however what is the page URL containing the overlapping gallery plz? Paul Lussier A conflict in settings with HostingerClosed   Serano - Creative Portfolio Theme   Updated April 12, 2025 at 7:01am   2 Most recent comment from Support Team:Hello Paul, we are not familiar with wpghost, can you give us more details like what exactly are the typography settings that are altered by the plugin?  Paul Lussier W3 Total Cache pluginClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:55am   4 Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position Paul Lussier The website is slowClosed   Serano - Creative Portfolio Theme   Updated April 6, 2025 at 5:19am   2 Most recent comment from Support Team:Hello Paul, I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result https://prnt.sc/L2bsmzLBoY4z Is ther ... Paul Lussier How to set menu display on headerClosed   Serano - Creative Portfolio Theme   Updated March 30, 2025 at 7:35am   3 Most recent comment from Support Team:Not a problem really, glad you figured it out. Paul Lussier Importing the .xml fileClosed   Serano - Creative Portfolio Theme   Updated March 25, 2025 at 5:13pm   6 Most recent comment from Support Team:That's great! You can use a new thread for new questions. Paul Lussier Uploading Serano on to WordpressClosed   Serano - Creative Portfolio Theme   Updated March 19, 2025 at 6:05am   5 Most recent comment from Support Team:Hello Paul, Can you verify the password for the username you provided? https://prnt.sc/SndQ116epKeU the documentation is available online http://clapat-themes.com/helpcenter/serano/documentation-seran ... Paul Lussier Resizing my logoClosed   Serano - Creative Portfolio Theme   Updated March 18, 2025 at 5:50am   2 Most recent comment from Support Team:Hey Paul, you can change the height of the logo with custom css as it will try to cover the available width. #logo img {    height: 50px;} change the height value in pixels and add the code to custo ... Remy MACHADO Bug regarding navigationClosed   Serano - Creative Portfolio Theme   Updated February 5, 2025 at 3:29pm   3 Most recent comment from Remy MACHADO:Understood, thank you for your fast reply.Wishing you a nice day, Batifoulier Problème avec elementorClosed   Serano - Creative Portfolio Theme   Updated January 28, 2025 at 11:08am   5 Most recent comment from Support Team:Hello, plz upload somewhere online so we can help you. Local installations are not accessible to us. Davis problems with the homeClosed   Serano - Creative Portfolio Theme   Updated January 9, 2025 at 8:29am   18 Most recent comment from Support Team:Hi there, I was able to login and I activated (temporarily) Serano theme. But now the home page has a dark background exactly as it is setup in its page options https://prnt.sc/1YLTSBrt5sw0 https://pr ... Mickel van Kouwen Parallax imageClosed   Serano - Creative Portfolio Theme   Updated January 2, 2025 at 5:08pm   9 Most recent comment from Support Team:Hello Mickel Happy New year 2025! We sincerely value your feedback and collaboration. The showcase link will be shared with you as soon as it is published. Riccardo Alain Changing texts colorClosed   Serano - Creative Portfolio Theme   Updated December 10, 2024 at 8:48am   28 Most recent comment from Riccardo Alain:Ok got it! It was helpful, many thanks ruben Demo Showcase CarouselClosed   Serano - Creative Portfolio Theme   Updated November 12, 2024 at 6:11am   2 Most recent comment from Support Team:Hello Ruben, If you can provide wp admin access we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. And give you an idea how the them ...