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Public Tickets

Mucho disable next portfolio itemClosed   Serano - Creative Portfolio Theme   Updated June 6, 2024 at 7:05am   3 Most recent comment from Mucho:worked like a charm. thanks  Jaime Xiuh Reverse columns portafolioClosed   Serano - Creative Portfolio Theme   Updated May 28, 2024 at 4:46am   2 Most recent comment from Support Team:Hello Jaime,Send us wp admin access if possible (login url, admin username and password) in a private comment so we can have a look and help you further. zp Videos will not auto play on carouselClosed   Serano - Creative Portfolio Theme   Updated May 20, 2024 at 9:42am   2 Most recent comment from Support Team:Hi, the video items don't work with vimeo URLs video linksyou should provide direct links (URLs) to .mp4 and .webm files (hero section works with video tag https://developer.mozilla.org/en-US/do ... Henry Mobile Product Page Not Showing CorrectlyClosed   Serano - Creative Portfolio Theme   Updated April 22, 2024 at 4:18pm   3 Most recent comment from Support Team:Dear Henry,was not tested or integrated with Woocomercehttps://prnt.sc/WUA1WOQx05g9 Ricardo Hero video not autoplayingClosed   Serano - Creative Portfolio Theme   Updated April 18, 2024 at 11:16am   2 Most recent comment from Support Team:Hello Ricardo,I get a coming soon page while trying to access your sitehttps://prnt.sc/xmVva9Aucwmican you provide wp admin access in a private comment so we can inspect the home page? Phil Coz DocumentationClosed   Serano - Creative Portfolio Theme   Updated April 18, 2024 at 10:27am   3 Most recent comment from Phil Coz:thx ! Moises problem to edit with ElementorClosed   Serano - Creative Portfolio Theme   Updated April 18, 2024 at 10:07am   2 Most recent comment from Support Team:Hello Moises, All portfolio some page templates (slider, carousel, grid) do not display the content entered in the editor. They just build the layout automatically based on portfolio items options ( ... Abdul Moiz Problem setting up Heading text on the main pageClosed   Serano - Creative Portfolio Theme   Updated April 18, 2024 at 9:14am   4 Most recent comment from Support Team:ok, I see what you mean.You need to redefine the template and add a call to function (or hardcoded html h1) before the carousel sliderfile portfolio-carousel-page.phphttps://prnt.sc/lGiXjUX5Rchz Stefano Log title link doesnt workClosed   Serano - Creative Portfolio Theme   Updated April 14, 2024 at 10:11am   2 Most recent comment from Stefano:i moved the theme to the main root and now it's working ;) Pawel Showcase slider speedClosed   Serano - Creative Portfolio Theme   Updated April 10, 2024 at 11:13am   17 Most recent comment from Pawel:There was a issue with the Vimeo embed, that's fixed now. Thank you! Manuele InfoClosed   Serano - Creative Portfolio Theme   Updated April 9, 2024 at 9:10am   23 Most recent comment from Manuele:You are amazing, thank u a lot!!! CARLOS FRIAS GARCIA No playback videoClosed   Serano - Creative Portfolio Theme   Updated April 9, 2024 at 5:52am   2 Most recent comment from Support Team:Hello Carlos,I can see now that video is playing (Chrome & FF)https://rproducciones.com.mx/serano_portfolio/libert/Keep in mind that the hero video sections require direct links to video files as they ... Klaus Dark / Light DesignClosed   Serano - Creative Portfolio Theme   Updated April 4, 2024 at 9:00am   2 Most recent comment from Support Team:Hello Klaus,By your description, most likely you ran over a section (or clapat container if you are using Gutenberg) that has Invert Header Color attribute set to on. No matter what is the current ba ... Ricardo Background video on about pageClosed   Serano - Creative Portfolio Theme   Updated March 29, 2024 at 4:27am   2 Most recent comment from Support Team:Hello Ricardo,Thank you for your interest, first of all.Now, you have sent a link which contains the Envato preview frame which always redirects to the home page.The direct link to our live demo is he ... Helder Image Animation Loading problemClosed   Serano - Creative Portfolio Theme   Updated March 20, 2024 at 8:36am   7 Most recent comment from Support Team:Hi there,Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chro ...