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Public Tickets

Mariarita problems with the websiteClosed   Serano - Creative Portfolio Theme   Updated August 2, 2024 at 2:42pm   12 Most recent comment from Support Team:excellent! Carl-Friedemann Wrong hero image during opening portfolio itemsClosed   Serano - Creative Portfolio Theme   Updated July 23, 2024 at 10:29am   7 Most recent comment from Carl-Friedemann:Hey there,I tested for a short time, but it didn't seem to solve the problem, instead I got the feeling that it raised even more problems - but I still need time to figure that out more precisel ... Carl-Friedemann First click sometimes fails on showcase pagesClosed   Serano - Creative Portfolio Theme   Updated July 19, 2024 at 7:50am   2 Most recent comment from Support Team:Hi, The mouse cursor has two events on each slide: drag and click. It looks like you performed a small drag event followed by a click event, which triggered the link.Try to do this:in common.js remove ... Carl-Friedemann Grid showcase landing zone without textClosed   Serano - Creative Portfolio Theme   Updated July 18, 2024 at 3:28pm   5 Most recent comment from Support Team:Hi Carl, ok, regarding the two other issues in showcase grid, just to let you know - I escalated your ticket to our web developer. Misael Website loading is slow.Closed   Serano - Creative Portfolio Theme   Updated July 17, 2024 at 5:38am   2 Most recent comment from Support Team:Hi there,So I ran your site in incognito mode with a hard refresh and you have pretty good loading timeshttps://imgur.com/z3Nka7aIn general, you need to optimize your media files for web and you can u ... Jon Change Color of Light/Dark ThemeClosed   Serano - Creative Portfolio Theme   Updated July 10, 2024 at 12:17am   2 Most recent comment from Jon:i think ive figured out how to update the style in the child css Carl-Friedemann Serano Theme Mobile Version BugsClosed   Serano - Creative Portfolio Theme   Updated July 8, 2024 at 5:38am   4 Most recent comment from Support Team:Not a problem Carl! Jon Client logo grid flows with gapsClosed   Serano - Creative Portfolio Theme   Updated June 18, 2024 at 9:37pm   3 Most recent comment from Jon:Making the files square seems to have worked. Thanks Mucho Hide pagination of portfolioClosed   Serano - Creative Portfolio Theme   Updated June 10, 2024 at 8:10am   12 Most recent comment from Mucho:Thank you, I've made those changes and the slider *** are now hidden. Thanks for checking in. Mucho add button to portfolio overviewClosed   Serano - Creative Portfolio Theme   Updated June 7, 2024 at 4:44am   4 Most recent comment from Support Team:Hi,mmm maybe there is a misunderstanding here but under Zoa - for examplehttps://prnt.sc/cdvaYmd9uOzfin showcase slider.Modifying directly the page template allows you to add any code you want - witho ... Mucho disable next portfolio itemClosed   Serano - Creative Portfolio Theme   Updated June 6, 2024 at 7:05am   3 Most recent comment from Mucho:worked like a charm. thanks  Jaime Xiuh Reverse columns portafolioClosed   Serano - Creative Portfolio Theme   Updated May 28, 2024 at 4:46am   2 Most recent comment from Support Team:Hello Jaime,Send us wp admin access if possible (login url, admin username and password) in a private comment so we can have a look and help you further. zp Videos will not auto play on carouselClosed   Serano - Creative Portfolio Theme   Updated May 20, 2024 at 9:42am   2 Most recent comment from Support Team:Hi, the video items don't work with vimeo URLs video linksyou should provide direct links (URLs) to .mp4 and .webm files (hero section works with video tag https://developer.mozilla.org/en-US/do ... Henry Mobile Product Page Not Showing CorrectlyClosed   Serano - Creative Portfolio Theme   Updated April 22, 2024 at 4:18pm   3 Most recent comment from Support Team:Dear Henry,was not tested or integrated with Woocomercehttps://prnt.sc/WUA1WOQx05g9 Ricardo Hero video not autoplayingClosed   Serano - Creative Portfolio Theme   Updated April 18, 2024 at 11:16am   2 Most recent comment from Support Team:Hello Ricardo,I get a coming soon page while trying to access your sitehttps://prnt.sc/xmVva9Aucwmican you provide wp admin access in a private comment so we can inspect the home page?