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Public Tickets

Ricardo Background video on about pageClosed   Serano - Creative Portfolio Theme   Updated March 29, 2024 at 4:27am   2 Most recent comment from Support Team:Hello Ricardo,Thank you for your interest, first of all.Now, you have sent a link which contains the Envato preview frame which always redirects to the home page.The direct link to our live demo is he ... Helder Image Animation Loading problemClosed   Serano - Creative Portfolio Theme   Updated March 20, 2024 at 8:36am   7 Most recent comment from Support Team:Hi there,Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chro ... Lancer Cant edit the portfolio infoClosed   Serano - Creative Portfolio Theme   Updated March 8, 2024 at 3:49am   4 Most recent comment from Support Team:Hi there, So I changed the hero info text in page options https://prnt.sc/9Zm3cxHhSp2- and it has been reflected in the page preview - I am wondering what is the issue that you are having? https://prn ... Lavesh Portfolio Editor Getting CrashedClosed   Serano - Creative Portfolio Theme   Updated February 24, 2024 at 5:58pm   2 Most recent comment from Support Team:Hi there, can you provide wp admin access in a private comment? So we can do a bit of debugging? wp admin access = login url, admin username and password Jamie Schaap Not uploading a hero videoClosed   Serano - Creative Portfolio Theme   Updated February 23, 2024 at 9:08am   4 Most recent comment from Support Team:Hi Jamie,You need also to specify the hero image in page optionshttps://prnt.sc/ofH4LLy_ZZ1oI put one from media library but i actually should the first still/frame of the video David NAIZOT Disable Smooth Scroll for PC onlyClosed   Serano - Creative Portfolio Theme   Updated February 21, 2024 at 1:28pm   3 Most recent comment from David NAIZOT:Hello, Thank you very much, works just fine!  nert siva Black spot when clicking on to portfolioClosed   Serano - Creative Portfolio Theme   Updated February 12, 2024 at 5:45pm   6 Most recent comment from Support Team:OK, thanks Gabriel Changing page order in the Showcase CarouselClosed   Serano - Creative Portfolio Theme   Updated February 12, 2024 at 3:21pm   3 Most recent comment from Gabriel:Great ! I changed the chronological order and that worked. That you. Lyrids Eliminate infinite swipe on main pageClosed   Serano - Creative Portfolio Theme   Updated February 6, 2024 at 9:47am   2 Most recent comment from Support Team:Hello,The clapat slider is a in-house developed slider that is infinite slider (works ONLY with infinite scroll) Pasha Portfolio custom linksClosed   Serano - Creative Portfolio Theme   Updated February 6, 2024 at 8:45am   2 Most recent comment from Support Team:Hello Pasha,I'm thinking that you can recreate and modify the respective portfolio page template ( for example in a child theme ) and remove the classes and the attribute data-type page transitio ... David portfolio path nameClosed   Serano - Creative Portfolio Theme   Updated January 30, 2024 at 3:59am   2 Most recent comment from Support Team:Hello David,You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refr ... Ayesha Install and Configure Demo DataClosed   Serano - Creative Portfolio Theme   Updated January 29, 2024 at 7:53am   9 Most recent comment from Support Team:Hello Ayesha,Editing the theme is fairly easy: you have the portfolio items (under admin -> portfolio) and normal pages with options and content. The most important portfolio options are the hero im ... Mamun change animation directionClosed   Serano - Creative Portfolio Theme   Updated January 19, 2024 at 10:10am   12 Most recent comment from Support Team:Hello, So here is the thing - there is a limitation using smooth scrolling library (which I see you have enabled in customizer -> general settings). Because it hijacks the scroll events, normal scroll ... Augusto problem with setting serano themeClosed   Serano - Creative Portfolio Theme   Updated January 15, 2024 at 1:59pm   17 Most recent comment from Support Team:Ok Augusto, good luck with your site presentation pandaman84 Add hero section to a new custom postClosed   Serano - Creative Portfolio Theme   Updated January 10, 2024 at 6:52am   4 Most recent comment from Support Team:Oh, that's right! You need to add also a new set of metaboxes for the custom post type.for this, plz open /include/metabox-config.php and duplicate the portfolio item optionshttps://prnt.sc/fec5O ...