Public Tickets
Maurice
question about orderClosed
Serano - Creative Portfolio Theme
Updated August 8, 2024 at 4:28am
4
Most recent comment from Support Team:Maurice, if you can provide wp admin access in a private comment? Then we can show you how to do this with your portfolio items.
Mariarita
HEADERClosed
Serano - Creative Portfolio Theme
Updated August 6, 2024 at 7:25am
3
Most recent comment from Mariarita:Thanks so much for the support
Mariarita
problems with the websiteClosed
Serano - Creative Portfolio Theme
Updated August 2, 2024 at 2:42pm
12
Most recent comment from Support Team:excellent!
Carl-Friedemann
Wrong hero image during opening portfolio itemsClosed
Serano - Creative Portfolio Theme
Updated July 23, 2024 at 10:29am
7
Most recent comment from Carl-Friedemann:Hey there,I tested for a short time, but it didn't seem to solve the problem, instead I got the feeling that it raised even more problems - but I still need time to figure that out more precisel ...
Carl-Friedemann
First click sometimes fails on showcase pagesClosed
Serano - Creative Portfolio Theme
Updated July 19, 2024 at 7:50am
2
Most recent comment from Support Team:Hi,
The mouse cursor has two events on each slide: drag and click. It looks like you performed a small drag event followed by a click event, which triggered the link.Try to do this:in common.js remove ...
Carl-Friedemann
Grid showcase landing zone without textClosed
Serano - Creative Portfolio Theme
Updated July 18, 2024 at 3:28pm
5
Most recent comment from Support Team:Hi Carl, ok, regarding the two other issues in showcase grid, just to let you know - I escalated your ticket to our web developer.
Misael
Website loading is slow.Closed
Serano - Creative Portfolio Theme
Updated July 17, 2024 at 5:38am
2
Most recent comment from Support Team:Hi there,So I ran your site in incognito mode with a hard refresh and you have pretty good loading timeshttps://imgur.com/z3Nka7aIn general, you need to optimize your media files for web and you can u ...
Jon
Change Color of Light/Dark ThemeClosed
Serano - Creative Portfolio Theme
Updated July 10, 2024 at 12:17am
2
Most recent comment from Jon:i think ive figured out how to update the style in the child css
Carl-Friedemann
Serano Theme Mobile Version BugsClosed
Serano - Creative Portfolio Theme
Updated July 8, 2024 at 5:38am
4
Most recent comment from Support Team:Not a problem Carl!
Jon
Client logo grid flows with gapsClosed
Serano - Creative Portfolio Theme
Updated June 18, 2024 at 9:37pm
3
Most recent comment from Jon:Making the files square seems to have worked. Thanks
Mucho
Hide pagination of portfolioClosed
Serano - Creative Portfolio Theme
Updated June 10, 2024 at 8:10am
12
Most recent comment from Mucho:Thank you, I've made those changes and the slider *** are now hidden. Thanks for checking in.
Mucho
add button to portfolio overviewClosed
Serano - Creative Portfolio Theme
Updated June 7, 2024 at 4:44am
4
Most recent comment from Support Team:Hi,mmm maybe there is a misunderstanding here but under Zoa - for examplehttps://prnt.sc/cdvaYmd9uOzfin showcase slider.Modifying directly the page template allows you to add any code you want - witho ...
Mucho
disable next portfolio itemClosed
Serano - Creative Portfolio Theme
Updated June 6, 2024 at 7:05am
3
Most recent comment from Mucho:worked like a charm. thanks
Jaime Xiuh
Reverse columns portafolioClosed
Serano - Creative Portfolio Theme
Updated May 28, 2024 at 4:46am
2
Most recent comment from Support Team:Hello Jaime,Send us wp admin access if possible (login url, admin username and password) in a private comment so we can have a look and help you further.
zp
Videos will not auto play on carouselClosed
Serano - Creative Portfolio Theme
Updated May 20, 2024 at 9:42am
2
Most recent comment from Support Team:Hi, the video items don't work with vimeo URLs video linksyou should provide direct links (URLs) to .mp4 and .webm files (hero section works with video tag https://developer.mozilla.org/en-US/do ...