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Public Tickets

Pawel Showcase slider speedClosed   Serano - Creative Portfolio Theme   Updated April 10, 2024 at 11:13am   17 Most recent comment from Pawel:There was a issue with the Vimeo embed, that's fixed now. Thank you! Manuele InfoClosed   Serano - Creative Portfolio Theme   Updated April 9, 2024 at 9:10am   23 Most recent comment from Manuele:You are amazing, thank u a lot!!! CARLOS FRIAS GARCIA No playback videoClosed   Serano - Creative Portfolio Theme   Updated April 9, 2024 at 5:52am   2 Most recent comment from Support Team:Hello Carlos,I can see now that video is playing (Chrome & FF)https://rproducciones.com.mx/serano_portfolio/libert/Keep in mind that the hero video sections require direct links to video files as they ... Klaus Dark / Light DesignClosed   Serano - Creative Portfolio Theme   Updated April 4, 2024 at 9:00am   2 Most recent comment from Support Team:Hello Klaus,By your description, most likely you ran over a section (or clapat container if you are using Gutenberg) that has Invert Header Color attribute set to on. No matter what is the current ba ... Ricardo Background video on about pageClosed   Serano - Creative Portfolio Theme   Updated March 29, 2024 at 4:27am   2 Most recent comment from Support Team:Hello Ricardo,Thank you for your interest, first of all.Now, you have sent a link which contains the Envato preview frame which always redirects to the home page.The direct link to our live demo is he ... Helder Image Animation Loading problemClosed   Serano - Creative Portfolio Theme   Updated March 20, 2024 at 8:36am   7 Most recent comment from Support Team:Hi there,Interested to find out what is the browser and the machine you are testing on. We try to recreate the condition s of your environment so we can reproduce it (re-tested couple of times on chro ... Lancer Cant edit the portfolio infoClosed   Serano - Creative Portfolio Theme   Updated March 8, 2024 at 3:49am   4 Most recent comment from Support Team:Hi there, So I changed the hero info text in page options https://prnt.sc/9Zm3cxHhSp2- and it has been reflected in the page preview - I am wondering what is the issue that you are having? https://prn ... Lavesh Portfolio Editor Getting CrashedClosed   Serano - Creative Portfolio Theme   Updated February 24, 2024 at 5:58pm   2 Most recent comment from Support Team:Hi there, can you provide wp admin access in a private comment? So we can do a bit of debugging? wp admin access = login url, admin username and password Jamie Schaap Not uploading a hero videoClosed   Serano - Creative Portfolio Theme   Updated February 23, 2024 at 9:08am   4 Most recent comment from Support Team:Hi Jamie,You need also to specify the hero image in page optionshttps://prnt.sc/ofH4LLy_ZZ1oI put one from media library but i actually should the first still/frame of the video David NAIZOT Disable Smooth Scroll for PC onlyClosed   Serano - Creative Portfolio Theme   Updated February 21, 2024 at 1:28pm   3 Most recent comment from David NAIZOT:Hello, Thank you very much, works just fine!  nert siva Black spot when clicking on to portfolioClosed   Serano - Creative Portfolio Theme   Updated February 12, 2024 at 5:45pm   6 Most recent comment from Support Team:OK, thanks Gabriel Changing page order in the Showcase CarouselClosed   Serano - Creative Portfolio Theme   Updated February 12, 2024 at 3:21pm   3 Most recent comment from Gabriel:Great ! I changed the chronological order and that worked. That you. Lyrids Eliminate infinite swipe on main pageClosed   Serano - Creative Portfolio Theme   Updated February 6, 2024 at 9:47am   2 Most recent comment from Support Team:Hello,The clapat slider is a in-house developed slider that is infinite slider (works ONLY with infinite scroll) Pasha Portfolio custom linksClosed   Serano - Creative Portfolio Theme   Updated February 6, 2024 at 8:45am   2 Most recent comment from Support Team:Hello Pasha,I'm thinking that you can recreate and modify the respective portfolio page template ( for example in a child theme ) and remove the classes and the attribute data-type page transitio ... David portfolio path nameClosed   Serano - Creative Portfolio Theme   Updated January 30, 2024 at 3:59am   2 Most recent comment from Support Team:Hello David,You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refr ...