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Public Tickets

Tyron Layley Gutenberg - Editor errorClosed   Serano - Creative Portfolio Theme   Updated December 18, 2023 at 7:26am   6 Most recent comment from Support Team:Hello Tyron,the difficulty for me at this point is reproducing it (see the attached video clip)https://generationbored.com/serano_portfolio/cast-craft/I'm wondering what could it be. Perhaps a br ... Matt enable smooth scrolling only on select pageClosed   Serano - Creative Portfolio Theme   Updated December 6, 2023 at 2:34pm   4 Most recent comment from Support Team:Thank you Matt and Happy Holidays to you and your loved ones! ugo not able to modify the pages of the demoClosed   Serano - Creative Portfolio Theme   Updated December 2, 2023 at 7:03am   2 Most recent comment from Support Team:Hello, The portfolio templates will not display the content entered in the editor. They just build the layout automatically based on portfolio items options (hero image, hero title, subtitle, backgro ... Ivan loop scrolling in showcase grid portfolio and homepageClosed   Serano - Creative Portfolio Theme   Updated December 1, 2023 at 8:06am   2 Most recent comment from Support Team:Hello Ivan,the slider used in both home carousel and showcase grid is built in-house exclusively for use in infinite scrolling. Mickel van Kouwen Invert foreground color over hero imageClosed   Serano - Creative Portfolio Theme   Updated November 27, 2023 at 3:57pm   18 Most recent comment from Mickel van Kouwen:Ok thanks! Teo Dumitru Scrolling on desktop (mouse and touchpad) overshootsClosed   Serano - Creative Portfolio Theme   Updated November 27, 2023 at 3:09pm   3 Most recent comment from Support Team:Hello Teo,try disabling (at least temporarily) the smooth scrolling in customizer -> additional CSSand test again - see which works better.Keep in mind that with a small tweak we can disable smooth sc ... Teo Dumitru Can't edit some of the portfolio showcase pagesClosed   Serano - Creative Portfolio Theme   Updated November 27, 2023 at 2:56pm   8 Most recent comment from Support Team:Hello Teo,We would advise you of course to keep the title shorter. The title are running actually in a separate slider and have a carefully calculated height. However you can try the following in cust ... Che Refund neededClosed   Serano - Creative Portfolio Theme   Updated November 23, 2023 at 8:44pm   4 Most recent comment from Support Team:Hello,Have you tried this linkhttps://themeforest.net/refund_requests/newBtw what is the gallery you are trying to change? is it Serano widget? Elementor? Rudramani Pandey Unable to see Theme editor after installationClosed   Serano - Creative Portfolio Theme   Updated November 20, 2023 at 5:30pm   2 Most recent comment from Support Team:Hello,from the screenshots it looks you made it through the installation. If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media li ... Mickel van Kouwen Link to pagesClosed   Serano - Creative Portfolio Theme   Updated November 17, 2023 at 8:41am   3 Most recent comment from Mickel van Kouwen:Super thanks again for the feedback... I did a workaround. Matt iPad Scroll IssueClosed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 6:49pm   13 Most recent comment from Support Team:Hello Matt,we have to disappoint you here but the dragging / swiping does not work on Safari Ipad (although it works on Chrome and FF). We need to investigate and provide a fix but we are not sure if ... Matt Blog / Stories Pagination QuestionClosed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 6:29pm   4 Most recent comment from Support Team:That's great! Matt how to enable comments for portfolio items?Closed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 5:44am   14 Most recent comment from Support Team:Thank you, Matt! Appreciate it! Lucas infinite loading on galleryClosed   Serano - Creative Portfolio Theme   Updated November 15, 2023 at 2:51pm   4 Most recent comment from Support Team:Hello Lucas,in the collage item options you have two images:one is the thumbnail image and the other one is the full image (image displayed in preview). Did you set the full image as well or just the ... Matt Blog "stories" page image link issue on mobileClosed   Serano - Creative Portfolio Theme   Updated November 14, 2023 at 4:16pm   4 Most recent comment from Matt:This also worked like a charm, thanks so much!! 5 star support rating. This theme really is outstanding design far ahead of its time. Many others attempt but are unable to achieve the simplicity and b ...