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Public Tickets

Teo Dumitru Can't edit some of the portfolio showcase pagesClosed   Serano - Creative Portfolio Theme   Updated November 27, 2023 at 2:56pm   8 Most recent comment from Support Team:Hello Teo,We would advise you of course to keep the title shorter. The title are running actually in a separate slider and have a carefully calculated height. However you can try the following in cust ... Che Refund neededClosed   Serano - Creative Portfolio Theme   Updated November 23, 2023 at 8:44pm   4 Most recent comment from Support Team:Hello,Have you tried this linkhttps://themeforest.net/refund_requests/newBtw what is the gallery you are trying to change? is it Serano widget? Elementor? Rudramani Pandey Unable to see Theme editor after installationClosed   Serano - Creative Portfolio Theme   Updated November 20, 2023 at 5:30pm   2 Most recent comment from Support Team:Hello,from the screenshots it looks you made it through the installation. If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media li ... Mickel van Kouwen Link to pagesClosed   Serano - Creative Portfolio Theme   Updated November 17, 2023 at 8:41am   3 Most recent comment from Mickel van Kouwen:Super thanks again for the feedback... I did a workaround. Matt iPad Scroll IssueClosed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 6:49pm   13 Most recent comment from Support Team:Hello Matt,we have to disappoint you here but the dragging / swiping does not work on Safari Ipad (although it works on Chrome and FF). We need to investigate and provide a fix but we are not sure if ... Matt Blog / Stories Pagination QuestionClosed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 6:29pm   4 Most recent comment from Support Team:That's great! Matt how to enable comments for portfolio items?Closed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 5:44am   14 Most recent comment from Support Team:Thank you, Matt! Appreciate it! Lucas infinite loading on galleryClosed   Serano - Creative Portfolio Theme   Updated November 15, 2023 at 2:51pm   4 Most recent comment from Support Team:Hello Lucas,in the collage item options you have two images:one is the thumbnail image and the other one is the full image (image displayed in preview). Did you set the full image as well or just the ... Matt Blog "stories" page image link issue on mobileClosed   Serano - Creative Portfolio Theme   Updated November 14, 2023 at 4:16pm   4 Most recent comment from Matt:This also worked like a charm, thanks so much!! 5 star support rating. This theme really is outstanding design far ahead of its time. Many others attempt but are unable to achieve the simplicity and b ... Lucas Longer of Caroussel's titleClosed   Serano - Creative Portfolio Theme   Updated November 13, 2023 at 10:55am   3 Most recent comment from Support Team:Hello Lucas, yes try modifying the font size, for example .large-titles .slide-title {     font-size: 2vw; } in customizer -> additional CSS Roberto Showcase GalleryClosed   Serano - Creative Portfolio Theme   Updated November 13, 2023 at 4:59am   2 Most recent comment from Support Team:Hi Roberto,I think you need to modify the html structure of the slider to include overlay div, I'm not sure if you can do it only with CSS, therefore custom work. Franky WoocommerceClosed   Serano - Creative Portfolio Theme   Updated November 8, 2023 at 9:25am   34 Most recent comment from Support Team:Hello, 01. The font utilized in our theme is Mona Sans (https://github.com/mona-sans). It's important to note that this font does not encompass all possible accents. Consequently, when using acce ... Tomas Zboril How to add link to Serano Carousel images?Closed   Serano - Creative Portfolio Theme   Updated November 5, 2023 at 3:03pm   17 Most recent comment from Support Team:Hello Tomas,That's as far as I can go. I imagined if herehttps://prnt.sc/mChZDVQE1Vgvyou add the link under div class clapat-slide such as...             ...this will get replicated autom ... Muhammad Hassan Serano Showcase Carousel - ElementorClosed   Serano - Creative Portfolio Theme   Updated October 30, 2023 at 5:13pm   2 Most recent comment from Support Team:Hello Muhammad,My answers inline, bolded:I would like to ask that in showcase carousel where can I add the_content function to work with elementor??Not recommended, as the carousel has been designed ... Shannon Theme not working with ElementorClosed   Serano - Creative Portfolio Theme   Updated October 24, 2023 at 5:24pm   2 Most recent comment from Support Team:Hello Shannon, The portfolio page templates will not display the content entered in the editor. They just build the layout automatically based on portfolio items options (hero image, hero title, subt ...