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Public Tickets

Matt iPad Scroll IssueClosed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 6:49pm   13 Most recent comment from Support Team:Hello Matt,we have to disappoint you here but the dragging / swiping does not work on Safari Ipad (although it works on Chrome and FF). We need to investigate and provide a fix but we are not sure if ... Matt Blog / Stories Pagination QuestionClosed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 6:29pm   4 Most recent comment from Support Team:That's great! Matt how to enable comments for portfolio items?Closed   Serano - Creative Portfolio Theme   Updated November 16, 2023 at 5:44am   14 Most recent comment from Support Team:Thank you, Matt! Appreciate it! Lucas infinite loading on galleryClosed   Serano - Creative Portfolio Theme   Updated November 15, 2023 at 2:51pm   4 Most recent comment from Support Team:Hello Lucas,in the collage item options you have two images:one is the thumbnail image and the other one is the full image (image displayed in preview). Did you set the full image as well or just the ... Matt Blog "stories" page image link issue on mobileClosed   Serano - Creative Portfolio Theme   Updated November 14, 2023 at 4:16pm   4 Most recent comment from Matt:This also worked like a charm, thanks so much!! 5 star support rating. This theme really is outstanding design far ahead of its time. Many others attempt but are unable to achieve the simplicity and b ... Lucas Longer of Caroussel's titleClosed   Serano - Creative Portfolio Theme   Updated November 13, 2023 at 10:55am   3 Most recent comment from Support Team:Hello Lucas, yes try modifying the font size, for example .large-titles .slide-title {     font-size: 2vw; } in customizer -> additional CSS Roberto Showcase GalleryClosed   Serano - Creative Portfolio Theme   Updated November 13, 2023 at 4:59am   2 Most recent comment from Support Team:Hi Roberto,I think you need to modify the html structure of the slider to include overlay div, I'm not sure if you can do it only with CSS, therefore custom work. Franky WoocommerceClosed   Serano - Creative Portfolio Theme   Updated November 8, 2023 at 9:25am   34 Most recent comment from Support Team:Hello, 01. The font utilized in our theme is Mona Sans (https://github.com/mona-sans). It's important to note that this font does not encompass all possible accents. Consequently, when using acce ... Tomas Zboril How to add link to Serano Carousel images?Closed   Serano - Creative Portfolio Theme   Updated November 5, 2023 at 3:03pm   17 Most recent comment from Support Team:Hello Tomas,That's as far as I can go. I imagined if herehttps://prnt.sc/mChZDVQE1Vgvyou add the link under div class clapat-slide such as...             ...this will get replicated autom ... Muhammad Hassan Serano Showcase Carousel - ElementorClosed   Serano - Creative Portfolio Theme   Updated October 30, 2023 at 5:13pm   2 Most recent comment from Support Team:Hello Muhammad,My answers inline, bolded:I would like to ask that in showcase carousel where can I add the_content function to work with elementor??Not recommended, as the carousel has been designed ... Shannon Theme not working with ElementorClosed   Serano - Creative Portfolio Theme   Updated October 24, 2023 at 5:24pm   2 Most recent comment from Support Team:Hello Shannon, The portfolio page templates will not display the content entered in the editor. They just build the layout automatically based on portfolio items options (hero image, hero title, subt ... Parimal I am not able to edit the theme through elementorClosed   Serano - Creative Portfolio Theme   Updated October 23, 2023 at 5:07pm   2 Most recent comment from Support Team:Hello,If you can provide wp admin access in a private comment we can import Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Ana Unable to click when using Wacom Intuos tabletClosed   Serano - Creative Portfolio Theme   Updated October 21, 2023 at 3:28pm   4 Most recent comment from Support Team:Hey Ana, thanks for letting us know. Since WordPress theme is based on HTML any fix adopted by the author will be included in the theme. ken The editor has encountered an unexpected error.Closed   Serano - Creative Portfolio Theme   Updated October 18, 2023 at 9:03am   6 Most recent comment from Support Team:Hi Ken,http://knightday.uk/dream/wp-admin/post.php?post=3450&action=editAs you can see from the screenshot I was able to modify the content - not sure really what is going onhttps://prnt.sc/lNA0mCf9P ... Mickel van Kouwen Disable Smooth Scrolling - mobileClosed   Serano - Creative Portfolio Theme   Updated September 30, 2023 at 6:58am   3 Most recent comment from Mickel van Kouwen:Super thanks! It works perfectly 🥳