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Public Tickets

Jemma White screenClosed   Legrand - Creative Photography Portfolio Theme   Updated 2 weeks ago   8 Most recent comment from Support Team:Hello Jemma,in portfolio item options you have a setting popup image that is currently empty. That's the high res image appearing in popup. I 've set it up for '14 'portfolio itemh ... Christophe Lucas PB loadind home pageClosed   Legrand - Creative Photography Portfolio Theme   Updated November 7, 2022 at 9:37am   7 Most recent comment from Christophe Lucas:Gret, it's work.Thanks for your support. berna plugin issueClosed   Legrand - Creative Photography Portfolio Theme   Updated August 2, 2022 at 10:10am   14 Most recent comment from Support Team:Hello,I also added the code for refreshing the preloader for pages containing the body-no-mainhttps://prnt.sc/y4IfA7Mm-skmplz hard refresh the page before testing (Ctrl+F5) to reload the new js code Jo Creating ContentClosed   Legrand - Creative Photography Portfolio Theme   Updated July 20, 2020 at 5:28pm   2 Most recent comment from Support Team:Hello JohannesWould be easier, I think, if you can point us to the gallery type you want on our live demo site. Axel How to install the music in the theme?Closed   Legrand - Creative Photography Portfolio Theme   Updated January 24, 2019 at 4:55pm   2 Most recent comment from Support Team:Hello Axel!Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the experti ... Elian Grigore Images SizeClosed   Legrand - Creative Photography Portfolio Theme   Updated December 21, 2018 at 2:46pm   2 Most recent comment from Support Team:Hi Elian,The standard we use is to have 1600px width for full-width images and 800px width for thumbnails If you are using Adobe Photoshop, save images with 60% quality. Fred Gallery Justified Grid TemplateClosed   Legrand - Creative Photography Portfolio Theme   Updated November 30, 2018 at 5:08pm   3 Most recent comment from Fred:Hi "support",Thanks ! Aleksandar Andelovic Site translationClosed   Legrand - Creative Photography Portfolio Theme   Updated November 29, 2018 at 6:16pm   2 Most recent comment from Support Team:Hello Aleksandar,Congratulations! We provide a WPML configuration file with Legrand. I think polylang understands this WPML as well. We have not tested the theme with other multilingual plugin. Fred Google mapClosed   Legrand - Creative Photography Portfolio Theme   Updated November 28, 2018 at 1:03pm   12 Most recent comment from Fred:Hi Dobrin, Thanks for sharing this last video as it helped me finding my way through the process.It appeared I wasn't managing my API Restrictions correctly.I also had to activate the "Geocoding API" ... Aleksandar Andelovic Video header not working on mobileClosed   Legrand - Creative Photography Portfolio Theme   Updated November 26, 2018 at 8:11am   4 Most recent comment from Support Team:Hello Alkesandar, not at all - the live demo is available and you can see that on mobile we have also a fallback image.The YTPlayer would not work on mobile devices due to vendors policy on javascript ... Monish API KEYClosed   Legrand - Creative Photography Portfolio Theme   Updated September 22, 2018 at 5:50am   4 Most recent comment from Support Team:I attached a clip to show you where it is:https://d.pr/free/v/IB6yQKOn the other hand I can see that the map is working now.Plz reconsider your rating! Sydney Aloe System Code IssuesClosed   Legrand - Creative Photography Portfolio Theme   Updated August 7, 2018 at 6:36am   2 Most recent comment from Support Team:Dear Sydney,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat We are only supporting WordPress themes and we lack the expertise to help you ... Erik Continuously Play Portfolio ImagesClosed   Legrand - Creative Photography Portfolio Theme   Updated August 3, 2018 at 8:37am   4 Most recent comment from Support Team:Hello Erik, I see can you send us wp admin access in a private comment to troubleshoot the issue? The admin user should have full access to appearance -> editor  Roman speedClosed   Legrand - Creative Photography Portfolio Theme   Updated July 31, 2018 at 12:43pm   18 Most recent comment from Support Team:There are several lazy loading js libraries that can be integrated so not coming as plugins, therefore custom work to integrate them: https://www.sitepoint.com/five-techniques-lazy-load-images-websit ... Siim Gallery picture "close" buttonClosed   Legrand - Creative Photography Portfolio Theme   Updated July 14, 2018 at 9:47pm   3 Most recent comment from Siim:Thank you very much.