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Public Tickets

Alberto Font size again and otherClosed   Serano - Creative Portfolio Theme   Updated August 14, 2023 at 3:45pm   3 Most recent comment from Alberto:Hi Clapat team,Thanks for the valuable information and advice. I will keep it in mind.Alberto Rodrigo ga or gtag does not workClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated August 14, 2023 at 3:40pm   2 Most recent comment from Support Team:Dear Rodrigo,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the exper ... acompanysk Not properly imported demo dataClosed   Humpton - Creative Portfolio Theme   Updated August 11, 2023 at 2:13pm   4 Most recent comment from Support Team:Hi there,we made a few adjustments, however you need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS po ... hendrixx66 Hero images alignment on mobile.Closed   Harington - Creative Portfolio Theme   Updated August 11, 2023 at 1:49pm   2 Most recent comment from Support Team:Hello,if it is about the top hero section in portfolio item pages you can play with the background-position CSS property:https://developer.mozilla.org/en-US/docs/Web/CSS/background-positionand you can ... Abhishek How to install demo dataClosed   Humpton - Creative Portfolio Theme   Updated August 10, 2023 at 2:23pm   2 Most recent comment from Support Team:Hi there, If you can provide wp admin access in a private comment we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from. Plz also specif ... Alberto How to manage font sizeClosed   Serano - Creative Portfolio Theme   Updated August 10, 2023 at 8:29am   5 Most recent comment from Alberto:Perfect! Thanks a lot. Alberto Brian Andreychek Main slider/hero imageClosed   Newave - Wordpress Responsive One Page Parallax   Updated August 10, 2023 at 6:05am   7 Most recent comment from Support Team:Hi BrianI think it's more appropriate to say that you have missed a step. But that's okay I admit is easy to confuse Main Page vs Home/Header Section maybe also we should be more clear in ... Gle iDaemon google map marker didn't showClosed   Humpton - Creative Portfolio Theme   Updated August 9, 2023 at 6:31pm   2 Most recent comment from Support Team:Hi there,Can't tell from the source code but try to make it small image, something like 50x50 pixels? Is it like that? Kristin Demo Theme Not VisibleClosed   Harington - Creative Portfolio Theme   Updated August 6, 2023 at 5:23pm   11 Most recent comment from Kristin:Sorry for my late reply, didn't get a chance to come here and say that late one day I was able to see the different collumns and widgets and able to add more as well. Not sure if your team did th ... Felix Import demo data ElementorClosed   Harington - Creative Portfolio Theme   Updated August 5, 2023 at 4:37pm   15 Most recent comment from Felix:Thank you very much! ARCHER Website not showing up on Google SearchClosed   Humpton - Creative Portfolio Theme   Updated August 4, 2023 at 5:36pm   2 Most recent comment from Support Team:Hi there,This is more of a SEO problem that is not really our expertise as we focus more on theme developmentYour site does show up on google searchhttps://prnt.sc/fLfrsFqkOJGnThe general pb with the ... salman no demo content fileClosed   Bauman   Updated August 4, 2023 at 8:36am   2 Most recent comment from Support Team:Hi there,The demo data is in the main archive, in the demo-data folder. Not in the wordpress theme folder itself.If you can provide wp admin access we can import demo data free of charge. This will gi ... domenico 9aaacdbc-e2b8-405e-b27d-9f8607a20839Closed   Canela - Creative Portfolio Theme   Updated August 4, 2023 at 8:16am   2 Most recent comment from Support Team:Hello Domenico,Is this related ti the HTML template or the WordPress theme - I cannot tell because the site does not workhttps://prnt.sc/dus5c58kZx5T Megan Adding in an automatically starting video parallax with no audio into a portfolio pageClosed   Munio - Creative Portfolio Theme   Updated August 2, 2023 at 4:45pm   3 Most recent comment from Support Team:Hi MeganSorry for my late reply - there is no autoplay option in our shortcode but you can try a video plugin or a video embed block. You can disable the hero section entirely (check also the option ... Albert Not optimisationClosed   Harington - Creative Portfolio Theme   Updated August 1, 2023 at 10:42am   7 Most recent comment from Albert:all optimization settings were also revised on the server. any attempts did not affect the speed of the theme