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Public Tickets

HyunsuCho how to implement code : code environment and support serverClosed   Colega - Creative Portfolio Theme   Updated June 23, 2023 at 1:50pm   2 Most recent comment from Support Team:Hi there,We have two versions. First is the HTML templatehttps://themeforest.net/item/colega-creative-ajax-portfolio-showcase-slider-template/26415197and the WordPress versionhttps://themeforest.net/i ... Rodrigo Hero section issueClosed   Harington - Creative Portfolio Theme   Updated June 23, 2023 at 9:05am   6 Most recent comment from Support Team:Hi Rodrigo,you can include the css in a media query for ipad@media only screen and (max-width: 768px) {            .hero-video-wrapper video.bgvid {          left: 40%;     }}in any c ... Lucas Help with installation, seeing templatesClosed   Harington - Creative Portfolio Theme   Updated June 23, 2023 at 3:19am   15 Most recent comment from Support Team:Hi Lucas,https://creativeedgeaustralia.com.au/index.php/about-2/So the team members carousel does not have any image-on-hover effect (or at least I don't know how to create such effect easily) Egor Afanasyev showcase-galleryClosed   ClaPat - Creative Masonry Blog WordPress   Updated June 22, 2023 at 2:06pm   2 Most recent comment from Support Team:Hi EgorGive us more details if possible, where exactly? Screenshots are very good to show this Kame Poon Embed Video Element will block the scrolling eventClosed   Harington - Creative Portfolio Theme   Updated June 21, 2023 at 5:28am   2 Most recent comment from Support Team:Hi,because the video is embedded in a different frame , the smooth scroll library is actually losing track the scroll events it relies on when the mouse is over the video/iframe.The solution is to dis ... Danny the_contentClosed   Humpton - Creative Portfolio Theme   Updated June 21, 2023 at 5:12am   2 Most recent comment from Support Team:Hello Danny, We decided that some page templates will not display the content entered in the editor. They just build the layout automatically based on portfolio items options (hero image, hero title, ... Pierre Few questions following installationClosed   Humpton - Creative Portfolio Theme   Updated June 20, 2023 at 5:24pm   4 Most recent comment from Support Team:Hello Pierre, it's the link to the about page in Humpton HTML version, that's why it does not work (Hero Caption Description)https://prnt.sc/wwwLRr0m79LuSo we changed it to http://clapat-th ... Mauricio Davida Davida Website doesn't look rightClosed   Antro - Creative Portfolio Theme   Updated June 20, 2023 at 5:01pm   13 Most recent comment from Support Team:Thank you, same! kevinsb Automatic SliderClosed   Satelite WordPress Theme   Updated June 20, 2023 at 3:45am   4 Most recent comment from Support Team:Hi there, plz open /js/scripts.js and change autoplay and loop flags to true lines 1425 and 1430 https://prnt.sc/OQ2ek9M2V8n-Hard refresh before testing hassan pages are not loadingClosed   Munio - Creative Portfolio Theme   Updated June 19, 2023 at 11:31am   2 Most recent comment from Support Team:Hello,Have you tried disabling ajax in customizer -> general settings? Belot Frédéric Le site BUG entièrementClosed   Wizzaro   Updated June 19, 2023 at 9:05am   13 Most recent comment from Support Team:Hi,we have smooth scrolling disabled on our site same as you. Plz clear your cache in admin (wp rocket) and browser cache before testing.  Fabrizio Script in <head> section pageClosed   Bauman   Updated June 17, 2023 at 5:27pm   2 Most recent comment from Support Team:Hello Fabrizio,you can follow the example in /include/scripts-config.phpto enqueue any scripthttps://prnt.sc/BCHsZbRY_BnVif you want a certain page you can enqueue it conditionally using is_page func ... Tabish Shakil High ColumnsClosed   Humpton - Creative Portfolio Theme   Updated June 17, 2023 at 5:21pm   2 Most recent comment from Support Team:Hi Tabish,If you can provide wp admin access we can import demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.I think have the demo data installed ... Michelangelo Page loader DisappearsClosed   Humpton - Creative Portfolio Theme   Updated June 14, 2023 at 9:41am   13 Most recent comment from Support Team:Hello Michelangelo,first and foremost we change the preload attribute for the self hosted video shortcode that you have here, at the very beginning:https://vert-project.com/?page_id=2https://prnt.sc/ ... Nonihal slider image not properly set pls share docmentation to set every image properlyClosed   Rayden - Creative Portfolio Theme   Updated June 10, 2023 at 2:30pm   2 Most recent comment from Support Team:Hi there, sorry, what exactly is the problem, can you send us more details?