Public Tickets
Theena Dayalan
Requesting for a RefundClosed
Ernest - Creative Portfolio Theme
Updated October 30, 2023 at 8:14am
6
Most recent comment from Support Team:Yes, sure, we approve the request for Ernest WordPress Portfolio theme.Refund request IDb642e720-8243-4c06-84fd-e092cd45319d
Daniel Stein
Loading IssuesClosed
Harington - Creative Portfolio Theme
Updated October 26, 2023 at 6:10am
4
Most recent comment from Support Team:Hello Daniel,I was referring more to the Elementor widgets/properties (for example the section with image background in About) but if Work has problems displaying the items (with or without ajax) plz ...
zorkan
Main BackgroundClosed
Harington - Creative Portfolio Theme
Updated October 26, 2023 at 5:08am
2
Most recent comment from Support Team:Hello,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the expertise to ...
New Media
Video above the foldClosed
Harington - Creative Portfolio Theme
Updated October 25, 2023 at 4:09pm
6
Most recent comment from Support Team:Hi there,let me explain what I had in mind:- in the child theme create a new page template based on Portfolio Parallax Panels (you can name it Portfolio Parallax Panels Video for example)- remove thi ...
Kirsten
white screen on mobileClosed
Harington - Creative Portfolio Theme
Updated October 25, 2023 at 2:35pm
2
Most recent comment from Support Team:Hi Kirsten,Where do you run your site? I see a bunch of codes in the page source that are not part of the theme. Do you have a cache plugin? A CDN? if would be useful to provide wp admin access so we ...
Daniel-Alexandru
team member container / header logo / footer settingsClosed
Manifesto - Creative Portfolio Theme
Updated October 25, 2023 at 8:59am
26
Most recent comment from Daniel-Alexandru:Thanks for help, all good now.
Shannon
Theme not working with ElementorClosed
Serano - Creative Portfolio Theme
Updated October 24, 2023 at 5:24pm
2
Most recent comment from Support Team:Hello Shannon,
The portfolio page templates will not display the content entered in the editor. They just build the layout automatically based on portfolio items options (hero image, hero title, subt ...
Lukas Göbel
Animations by scrollingClosed
Harington - Creative Portfolio Theme
Updated October 24, 2023 at 4:14pm
6
Most recent comment from Support Team:Hell Lukas,the fullscreen slider is a page template and displays only the showcase slider with the portfolio items defined in the system. The only shortcode/block/widget is the portfolio items row mad ...
Parimal
I am not able to edit the theme through elementorClosed
Serano - Creative Portfolio Theme
Updated October 23, 2023 at 5:07pm
2
Most recent comment from Support Team:Hello,If you can provide wp admin access in a private comment we can import Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizing from.
Sander Oudejans
Stuck in preloader after button added with ElementorClosed
Harington - Creative Portfolio Theme
Updated October 22, 2023 at 9:22am
3
Most recent comment from Sander Oudejans:I appreciate your assistance with this matter. I had previously attempted to use the URL you suggested, and I am now pleased to report that it appears to be functioning correctly. I'm not entirel ...
Ana
Unable to click when using Wacom Intuos tabletClosed
Serano - Creative Portfolio Theme
Updated October 21, 2023 at 3:28pm
4
Most recent comment from Support Team:Hey Ana, thanks for letting us know. Since WordPress theme is based on HTML any fix adopted by the author will be included in the theme.
farhan
disable smooth scrollClosed
Harington - Creative Portfolio Theme
Updated October 20, 2023 at 5:18am
6
Most recent comment from Support Team:Hi, that's actually custom work - because we need to design a solution and implement it.
ken
The editor has encountered an unexpected error.Closed
Serano - Creative Portfolio Theme
Updated October 18, 2023 at 9:03am
6
Most recent comment from Support Team:Hi Ken,http://knightday.uk/dream/wp-admin/post.php?post=3450&action=editAs you can see from the screenshot I was able to modify the content - not sure really what is going onhttps://prnt.sc/lNA0mCf9P ...
Herman de Pagter
Add link to Navigation menuClosed
Newave - Wordpress Responsive One Page Parallax
Updated October 18, 2023 at 9:01am
8
Most recent comment from Support Team:Excellent! Glad to hear.
farhan
mobile view is too laggyClosed
Harington - Creative Portfolio Theme
Updated October 18, 2023 at 8:11am
6
Most recent comment from Support Team:Same they are all working (events, gallery, contact) loading & scrolling