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Public Tickets

Marcus Video on Home Page above the foldClosed   Harington - Creative Portfolio Theme   Updated September 4, 2023 at 5:25pm   2 Most recent comment from Support Team:Hi Marcus,To add a youtube video at the top of the page I'm thinking that you can disable hero section entirely (both in page options and customizer -> general settings) and embed the video in a ... Alberto Sizing imagesClosed   Serano - Creative Portfolio Theme   Updated September 4, 2023 at 1:09pm   4 Most recent comment from Support Team:Hello Alberto, I discussed with our web designer and the issue here is the cropping process in order to fit the original image size inside the current viewport. The process is visually explained here: ... Mikaleen Can't build a popupClosed   Harington - Creative Portfolio Theme   Updated August 31, 2023 at 3:01pm   13 Most recent comment from Mikaleen:I deleted the Elementor footer from the site and even the header, and it's still not showing the other galleries....  Kevin Adding a link to About Page Team Member ImagesClosed   Harington - Creative Portfolio Theme   Updated August 30, 2023 at 4:28am   2 Most recent comment from Support Team:Hi Kevin,by visiting the link you provided, I realize that this is about the HTML version of the theme (we have also WordPress)Plz contact the author directly regarding the HTML template you bought. ... Artur I cannot adjust the font size of the Showcase ListClosed   Serano - Creative Portfolio Theme   Updated August 29, 2023 at 6:10pm   2 Most recent comment from Support Team:Hi Artur, gj on this, it looks like you already did change it. congnd Support plugin PolylangClosed   Serano - Creative Portfolio Theme   Updated August 29, 2023 at 4:47pm   2 Most recent comment from Support Team:Hi there,ok and do you have any problems with that? https://polylang.pro/doc/the-language-switcher/Do you get any error? What is the site URL pls, if possible. Jose TransalationClosed   Harington - Creative Portfolio Theme   Updated August 29, 2023 at 4:40pm   5 Most recent comment from Support Team:Hi there,we will respond to your own ticket you created regarding Polylang plugin. lucas Error purchaseClosed   Harington - Creative Portfolio Theme   Updated August 29, 2023 at 4:08pm   2 Most recent comment from Support Team:Hi Lucas,plz buy the WordPress version and submit a refund request herehttps://themeforest.net/refund_requests/newfor the HTML version and notify us here so we can approve it. Fernando Portfolio grid imagesClosed   Harington - Creative Portfolio Theme   Updated August 25, 2023 at 2:42pm   12 Most recent comment from Support Team:Hello Fernando,We discovered that the problem was caused by a a category that had the slug 'portfolio' conflicting with the page that had the same slug. We changed the the portfolio category ... Alberto Justify gridClosed   Serano - Creative Portfolio Theme   Updated August 25, 2023 at 9:21am   12 Most recent comment from Support Team:All the best Alberto! Contact us if you need anything else. Giovanni Error in the videos, they do not playClosed   Serano - Creative Portfolio Theme   Updated August 25, 2023 at 5:36am   6 Most recent comment from Support Team:Hello,Double checked and although my IP address is dynamic it's still  82.79.160.28 we have the following error:https://prnt.sc/Vc3J6LAkKFI-Is it the right admin URL? ( https://giogalarza.com/ ... Charles Portfolio Auto Navigate On End ScrollClosed   Harington - Creative Portfolio Theme   Updated August 24, 2023 at 4:21pm   2 Most recent comment from Support Team:Hi Charles,the 'going back to previous when done scrolling up' feature requires heavy coding to implement as it involves the hero section - quite different from next page nav sectionso here ... Hitesh Demo content not loading properlyClosed   Harington - Creative Portfolio Theme   Updated August 23, 2023 at 6:55am   8 Most recent comment from Hitesh:Thank you. Anand Kumar IOS/Safari Browser Loading IssueClosed   Harington - Creative Portfolio Theme   Updated August 22, 2023 at 9:05am   2 Most recent comment from Support Team:Hello, do you mean the home page or in general on your site?This is how the network tab (with elements loading time sorted in the descending order) looks like:https://prnt.sc/n-zFaI7ex5gEI am wonderin ... Ashley TemplateClosed   Harington - Creative Portfolio Theme   Updated August 22, 2023 at 8:09am   26 Most recent comment from Support Team:Hello,the link itself is not customizable, it just scrolls the hero section to the first line of content underneath. The caption is customizable in page options:https://prnt.sc/kjSyNRtFtJbV