My new site seems to be working fine on desktop, but sometimes I just get a white screen on the mobile version, particularly on the galleries/portfolio pages.
I upgraded the PHP and am at 8.1.27. I refreshed the mobile version after the upgrade and the site loaded, but it's now back at the white screen again.
My license number is: 5936ad7c-c997-465a-ba8e-2fd5947bb99b
Thanks so much, it seems to be working correctly now! One more question... when I click one of the images on the portfolio it used to open the image in a pop up, but now it says "the image could not be loaded". It happens on all the images.
in portfolio item options you have a setting popup image that is currently empty. That's the high res image appearing in popup. I 've set it up for '14 'portfolio item
My new site seems to be working fine on desktop, but sometimes I just get a white screen on the mobile version, particularly on the galleries/portfolio pages.
I upgraded the PHP and am at 8.1.27. I refreshed the mobile version after the upgrade and the site loaded, but it's now back at the white screen again.
My license number is: 5936ad7c-c997-465a-ba8e-2fd5947bb99b
Hello Jemma,
plz send us wp admin access if possible with full rights using Appearance -> Theme File Editor.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi. Have you had any luck with this? Thanks.
Hi Jemma, I will have look first thing the morning, appreciate your patience.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi there,
can you try now and see if it's working?
We made a change in /js/scripts.js file
Very important: flush your cache and refresh the content before testing.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thanks so much, it seems to be working correctly now! One more question... when I click one of the images on the portfolio it used to open the image in a pop up, but now it says "the image could not be loaded". It happens on all the images.
Hello Jemma,
in portfolio item options you have a setting popup image that is currently empty. That's the high res image appearing in popup. I 've set it up for '14 'portfolio item
https://prnt.sc/m2ixrH_zRC59
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy