Comments 6Tamara started the conversationFebruary 4, 2024 at 7:42pmHello, I have replaced the logo in the Customizer with my own. Unfortunately, it is still not displayed on the pages. Only in the preview. What can I do so that my logo is displayed instead of "Harington Agency"? Thank you for your help and best regardsTamaraAttached files: Bildschirmfoto 2024-02-04 um 20.37.16.png Bildschirmfoto 2024-02-04 um 20.37.40.png 1,815Support repliedFebruary 5, 2024 at 6:16amHello Tamara,This is very odd that I cannot access any of the pages (I get a 404 error).https://prnt.sc/ca1YnPDftyOCPerhaps these are related.In any case please check your site's settings and if you have a cache plugin, please refresh itIf the problem still persists, send us wp admin access in a private comment so we can have a look.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Tamara replied privately 1,815Support repliedFebruary 7, 2024 at 5:01amHello Tamara,I cannot explain whythe preview from customizer shows the logo, however when I go to the live page it still shows the old logo.https://prnt.sc/3mOUNIbL-m5YDo you have the site running on a CDN? maybe an extra server caching from Ionos?Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy 6Tamara repliedFebruary 7, 2024 at 10:54pmHello dear support team, unfortunately I can't explain it either, that's my problem :DYes, according to the ionos website there is a CDN server. What does this mean for my problem with the logo? how can I display the correct logo? Thanks for your help 1,815Support repliedFebruary 8, 2024 at 4:48amHello Tamara, basically they need to flush the cache or temporarily disable the CDN until you finish the development of the site.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Sign in to reply ...
Hello, I have replaced the logo in the Customizer with my own. Unfortunately, it is still not displayed on the pages. Only in the preview. What can I do so that my logo is displayed instead of "Harington Agency"?
Thank you for your help and best regards
Tamara
Attached files: Bildschirmfoto 2024-02-04 um 20.37.16.png
Bildschirmfoto 2024-02-04 um 20.37.40.png
Hello Tamara,
This is very odd that I cannot access any of the pages (I get a 404 error).
https://prnt.sc/ca1YnPDftyOC
Perhaps these are related.
In any case please check your site's settings and if you have a cache plugin, please refresh it
If the problem still persists, send us wp admin access in a private comment so we can have a look.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Tamara,
I cannot explain why
the preview from customizer shows the logo, however when I go to the live page it still shows the old logo.
https://prnt.sc/3mOUNIbL-m5Y
Do you have the site running on a CDN? maybe an extra server caching from Ionos?
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello dear support team,
unfortunately I can't explain it either, that's my problem :D
Yes, according to the ionos website there is a CDN server.
What does this mean for my problem with the logo? how can I display the correct logo?
Thanks for your help
Hello Tamara, basically they need to flush the cache or temporarily disable the CDN until you finish the development of the site.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy