Public Tickets
Cristian Carvajal
Same format WordpressClosed
Satelite WordPress Theme
Updated May 18, 2019 at 4:24pm
17
Most recent comment from Support Team:https://www.wpexplorer.com/migrating-wordpress-website/
Jordan Stewart
Disabling auto-play of video backgrounds until they are on screenClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 4:02pm
4
Most recent comment from Support Team:That's quite complex. you need implement an algorithm monitoring the scroll events and get the screen height of the video home section that will trigger a play. An the opposite, pause, when the s ...
Jordan Stewart
Hiding colored container paddingClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 3:58pm
2
Most recent comment from Support Team:You can specify a padding for a specific section:https://d.pr/free/i/fqgL7f#contact .container { padding: 0px 0px;}in customizer -> additional CSS
Jordan Stewart
Possibility to stop video loopingClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 3:47pm
2
Most recent comment from Support Team:Hello Jordan,
Plz open /sections/home_section_parallax_video
and on line 20 modify
autoplay: true
to
autoplay: true, loop: false,if this is related with top header video home section which is config ...
Chris Davis
Enable WP Bakery Frontend EditorClosed
Updated May 18, 2019 at 2:51pm
4
Most recent comment from Support Team:Hi Chris,have you checked through the settings? I haven't really used it but you can send us wp admin access in a private comment so we can check.
Panayiotis Terzis
Header and Footer image stripsClosed
Holver - Minimal Portfolio WordPress Theme
Updated May 18, 2019 at 9:14am
4
Most recent comment from Support Team:Hello Pan,I feel that I need to clarify a few things here. If you go to the home page on clapat.ticksy.com you will see among others a few things:- Support is offered only for bugs and really small mo ...
Vikas Verma
Site not working on SafariClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated May 18, 2019 at 8:55am
2
Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread.
Vikas Verma
Site not working on safariClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated May 18, 2019 at 8:55am
2
Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread.
Ashwin Gupta
Image load failureClosed
Updated May 17, 2019 at 3:23pm
5
Most recent comment from HELMUT KOENIG:No it is not working as when Im not refreshing particular de grids not appearing.. See enclosed before and after refreshing
Rod
Main logo linkClosed
Updated May 14, 2019 at 5:22pm
2
Most recent comment from Support Team:Hello Rod,plz open /sections/header_section.php and modify line 22:
Jonathan
Font Mismatch in Portfolio PostClosed
Updated May 13, 2019 at 9:52am
5
Most recent comment from Jonathan:Thank you for your help. This has solved the issue.
Maël
BackgroundClosed
Updated May 10, 2019 at 11:31am
3
Most recent comment from Maël:Hello,
Thank you for the help. It know works, I forgot to refresh the page with Ctrl+F5!
Thx
yas
Submenu not showingClosed
Updated May 10, 2019 at 8:49am
4
Most recent comment from Support Team:This is because you addednav { text-align:center; width:100%; position:relative; height:auto; overflow:hidden; background:none;}in customize -> additional CSS
yas
Visual Composer half and half rows not working in portfolioClosed
Updated May 10, 2019 at 8:15am
4
Most recent comment from Support Team:OK, try using the grenda wpbakery child theme that is provided with the main archive. I attach it here for your convenience.
Alfredo Gildemeister
Keep the navigation menu stillClosed
Updated May 10, 2019 at 8:04am
2
Most recent comment from Support Team:Dear Alfredo,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the exper ...