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  Public Ticket #2269826
Backgroud music
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Comments

  • Mate Hajas started the conversation

    Hi,
    I am experiencing an issue with the background music on my website. When I open the website in Google Chrome or Opera the track does not start automatically, only if I switch it off and back on. It works in Firefox but not the other, too and it's quite frustrating.
    Can you please have a look?
    Thanks.
    Mate H.

  •  1,822
    Support replied

    Hello Mate,

    so the problem here is that the browsers do not always autoplay the media files due to autoplay policy changes

    https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

    We can make a change so the autoplay does not actually start we will display the paused state for the music icon.

    You can provide wp admin access in a private comment with full rights using Appearance -> Editor

    Thank you.

    Clapat Support

    https://www.clapat.com/

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