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Public Tickets

Tara nectar scroll icon for html temlateClosed   Updated May 25, 2019 at 3:44pm   3 Most recent comment from Support Team:Dear Tara,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the expertis ... Jordan Stewart WPBakery Update RequestClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 23, 2019 at 4:30pm   4 Most recent comment from Support Team:Hi Greg, plz delete the account or make the comment private, the ticket is public. We updated the plugin. Sascha Maissen Problem with Java ScriptClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 22, 2019 at 5:19am   2 Most recent comment from Support Team:Hello SaschaPlz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the exper ... Cam Removing hero image from top of pageClosed   Updated May 21, 2019 at 5:21pm   20 Most recent comment from Support Team:Normal Sliderhttp://clapat.ro/themes/grenada-wordpress/grenada_portfolio/sonya/Carouselhttp://clapat.ro/themes/grenada-wordpress/grenada_portfolio/kitchen-options/Collagehttp://clapat.ro/themes/grenad ... Derek Green Broken StylesClosed   Bario - Showcase Portfolio WordPress Theme   Updated May 21, 2019 at 5:56am   6 Most recent comment from Support Team:Hi Derek, you need to update your raw html element containing the WpBakery inline styles.https://d.pr/free/v/QAtzIx Barcheti ​WP Multilang pluginClosed   Updated May 20, 2019 at 2:38pm   4 Most recent comment from Support Team:Hi, no, apparently you need to create a config file wpm-config.json I quote from here: https://wordpress.org/plugins/wp-multilang/ "Manage translation settings via json. Add in the root of your theme ... Panayiotis Terzis Text placementClosed   Holver - Minimal Portfolio WordPress Theme   Updated May 18, 2019 at 4:41pm   3 Most recent comment from Panayiotis Terzis:hello-I figured this out in the meantime, but again I am truly disappointed in the theme and the lack of support you offer. You should not be advertising any assistance if you refuse to actually provi ... Cristian Carvajal Same format WordpressClosed   Satelite WordPress Theme   Updated May 18, 2019 at 4:24pm   17 Most recent comment from Support Team:https://www.wpexplorer.com/migrating-wordpress-website/ Jordan Stewart Disabling auto-play of video backgrounds until they are on screenClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 18, 2019 at 4:02pm   4 Most recent comment from Support Team:That's quite complex. you need implement an algorithm monitoring the scroll events and get the screen height of the video home section that will trigger a play. An the opposite, pause, when the s ... Jordan Stewart Hiding colored container paddingClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 18, 2019 at 3:58pm   2 Most recent comment from Support Team:You can specify a padding for a specific section:https://d.pr/free/i/fqgL7f#contact .container {    padding: 0px 0px;}in customizer -> additional CSS Jordan Stewart Possibility to stop video loopingClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 18, 2019 at 3:47pm   2 Most recent comment from Support Team:Hello Jordan, Plz open /sections/home_section_parallax_video and on line 20 modify autoplay: true  to autoplay: true, loop: false,if this is related with top header video home section which is config ... Chris Davis Enable WP Bakery Frontend EditorClosed   Updated May 18, 2019 at 2:51pm   4 Most recent comment from Support Team:Hi Chris,have you checked through the settings? I haven't really used it but you can send us wp admin access in a private comment so we can check. Panayiotis Terzis Header and Footer image stripsClosed   Holver - Minimal Portfolio WordPress Theme   Updated May 18, 2019 at 9:14am   4 Most recent comment from Support Team:Hello Pan,I feel that I need to clarify a few things here. If you go to the home page on clapat.ticksy.com you will see among others a few things:- Support is offered only for bugs and really small mo ... Vikas Verma Site not working on SafariClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 18, 2019 at 8:55am   2 Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread. Vikas Verma Site not working on safariClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 18, 2019 at 8:55am   2 Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread.