Public Tickets
Luis Moura
HERO VIDEOSClosed
Satelite WordPress Theme
Updated April 30, 2019 at 5:34pm
6
Most recent comment from Support Team:Thank you LuisWe also know that is frustrating to wait for an answer from support to a serious matter but only today we resumed normal operations (we had Orthodox Easter here).
Henrik Mark
Hero video autoplayClosed
Soho - The Ultimate Portfolio WordPress Theme
Updated April 30, 2019 at 8:55am
2
Most recent comment from Support Team:Hello Henrik, What's the url of the site with video slide?Regarding Vimeo it looks like it's exposing the HTML5 video URLs
https://help.vimeo.com/hc/en-us/articles/224823567-Third-party-p ...
HELMUT KOENIG
Editing problemClosed
Updated April 30, 2019 at 8:08am
2
Most recent comment from Support Team:Hello Hemut,as we mentioned in your other ticket try disabling/re-enabling Redux Framework and Grenada Functionality Plugin and then try again?
If you still have problems plz send us wp admin access ...
KBock
back to top / and Enable Fullscreen menu on desktop not workingClosed
Updated April 30, 2019 at 7:15am
8
Most recent comment from Support Team:Got it. It was actually a bug in our code when smooth scrolling is disabled. thanks for pointing this to us.We will release an update about this.Hard refresh the page when you test it.
Javier Gomez de Lima
Remove sound / musicClosed
Satelite WordPress Theme
Updated April 30, 2019 at 6:24am
2
Most recent comment from Support Team:Hello Javier,You have an option in customizer -> Background music settingsJust delete Background Music URL, leave it empty.
James
Detect Light and DarkClosed
Satelite WordPress Theme
Updated April 25, 2019 at 8:47pm
4
Most recent comment from Support Team:We heave never use these plugins and also require e lot o customizations to integrate it on our theme.
RAEYOON
Mouse scroll, touch problem.Closed
Updated April 25, 2019 at 6:01pm
2
Most recent comment from Support Team:Hi,You can not scroll over an iframe. Youu need to emebed your video without it. Here you will find more info:https://www.google.com/search?client=firefox-b-d&ei=mPXBXOnHJIuSmwWAtLiQAQ&q=embed+youtube ...
Francisco Gancedo
I want to buy ur theme but...Closed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated April 25, 2019 at 3:14pm
1
Most recent comment from Francisco Gancedo:Hi! I want to buy this theme but I;ve a little question. In the DEMO, I saw an error in SAFARI browser with the background in posts and single porfolio (images in attachment). The cursor has a blur ...
Jan Hörnes
Text EditorClosed
Villar - Creative Portfolio WordPress Theme
Updated April 25, 2019 at 2:50pm
4
Most recent comment from Support Team:Hello Jan,
This was the problem
https://d.pr/free/i/5NxqAl
I've also updated WPBakery to the latest
You should use a different password and username - these ones are very easy to guess.
Carlovn
BugsClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated April 24, 2019 at 6:45pm
15
Most recent comment from Carlovn:Thank you! Also for the explanation. I think it is more clear to me now!
Luis Zep
Showcase slide & featured imagesClosed
Wizzaro
Updated April 24, 2019 at 11:11am
4
Most recent comment from Support Team:Hello Luis,Safari is the only browser that does not recognize the blur effect.
Jan Hörnes
Search FunctionClosed
Villar - Creative Portfolio WordPress Theme
Updated April 23, 2019 at 6:20pm
4
Most recent comment from Support Team:Hello! Same!Best,
Alexandr Strnad
Mobile navigation problemClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated April 23, 2019 at 2:23pm
23
Most recent comment from Alexandr Strnad:Great! It works nice now! Thank you very much for support.Alex
Steven
Tablet/Mobile Responsive HiccupsClosed
Wizzaro
Updated April 23, 2019 at 2:11pm
4
Most recent comment from Support Team:Hello,try adding in customizer -> additional CSS the follwoing.item-shadow, .section-shadow { display: none;}
Panayiotis Terzis
Portfolio items giving us a 404 error messageClosed
Holver - Minimal Portfolio WordPress Theme
Updated April 22, 2019 at 3:12pm
4
Most recent comment from Support Team:It's one of the WordPress mishaps that when you do an upgrade or migrate, for example you need sometimes to refresh the permalinks. Glad the issue has been fixed.