Public Tickets
Dariusz Delanowski
How to remove "satelite_portfolio" from the portfolio project address?Closed
Satelite WordPress Theme
Updated May 10, 2019 at 7:56am
2
Most recent comment from Support Team:Hello Dariusz,you can change 'satelite_portfolio' but you cannot remove it. Go to theme options -> portfolio options and change the custom slug. Just enter your own and after saving the cha ...
Arif
how can i make Zipper Portfolio Label as Bricks LabelClosed
Cubez - Creative WordPress Showcase Portfolio Theme
Updated May 8, 2019 at 4:37am
2
Most recent comment from Support Team:Hello Arif,this is not an easy change, since each caption / label has different structure and styling for each of the portfolio templates. We recommend simply switching the page templates.
Sascha Maissen
Google MapsClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated May 6, 2019 at 2:46pm
2
Most recent comment from Support Team:Hello Sascha,Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the exper ...
KBock
Easing animationClosed
Updated May 6, 2019 at 9:53am
5
Most recent comment from Support Team:Hi,You need to find the click function for
//Load Project Page from Split Sliderin scrips.js and adjust your easing and timing as you wish.
emanuele sirtori
Problem Ajax loadingClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated May 3, 2019 at 4:28pm
9
Most recent comment from Support Team:Hi EmanueleI believe that there are three solutions:- disable AJAX transitions in theme options- add an empty (invisible) grid in the home page so you can intialize it at the starting point of the na ...
Jason Shoffman
Page animationsClosed
Updated May 3, 2019 at 4:14pm
4
Most recent comment from Support Team:Absolutely, just separate them with a spacefor examplehas-animation one-third my-class1 my-class2
KBock
Dark ModeClosed
Updated May 2, 2019 at 9:12am
4
Most recent comment from Support Team:Hello, we appreciate your rating Kevin.
Rene
Cannot install ThemeClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 1, 2019 at 8:20am
16
Most recent comment from Support Team:Hello,you edit the page sections included in the one pager same as you would do for a normal page.(A page section is a page which has 'This page is a section' option set to 'Yes' a ...
Luis Moura
HERO VIDEOSClosed
Satelite WordPress Theme
Updated April 30, 2019 at 5:34pm
6
Most recent comment from Support Team:Thank you LuisWe also know that is frustrating to wait for an answer from support to a serious matter but only today we resumed normal operations (we had Orthodox Easter here).
Henrik Mark
Hero video autoplayClosed
Soho - The Ultimate Portfolio WordPress Theme
Updated April 30, 2019 at 8:55am
2
Most recent comment from Support Team:Hello Henrik, What's the url of the site with video slide?Regarding Vimeo it looks like it's exposing the HTML5 video URLs
https://help.vimeo.com/hc/en-us/articles/224823567-Third-party-p ...
HELMUT KOENIG
Editing problemClosed
Updated April 30, 2019 at 8:08am
2
Most recent comment from Support Team:Hello Hemut,as we mentioned in your other ticket try disabling/re-enabling Redux Framework and Grenada Functionality Plugin and then try again?
If you still have problems plz send us wp admin access ...
KBock
back to top / and Enable Fullscreen menu on desktop not workingClosed
Updated April 30, 2019 at 7:15am
8
Most recent comment from Support Team:Got it. It was actually a bug in our code when smooth scrolling is disabled. thanks for pointing this to us.We will release an update about this.Hard refresh the page when you test it.
Javier Gomez de Lima
Remove sound / musicClosed
Satelite WordPress Theme
Updated April 30, 2019 at 6:24am
2
Most recent comment from Support Team:Hello Javier,You have an option in customizer -> Background music settingsJust delete Background Music URL, leave it empty.
James
Detect Light and DarkClosed
Satelite WordPress Theme
Updated April 25, 2019 at 8:47pm
4
Most recent comment from Support Team:We heave never use these plugins and also require e lot o customizations to integrate it on our theme.
RAEYOON
Mouse scroll, touch problem.Closed
Updated April 25, 2019 at 6:01pm
2
Most recent comment from Support Team:Hi,You can not scroll over an iframe. Youu need to emebed your video without it. Here you will find more info:https://www.google.com/search?client=firefox-b-d&ei=mPXBXOnHJIuSmwWAtLiQAQ&q=embed+youtube ...