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Public Tickets

Zakaria Header/Hero issue   Montoya - Creative Portfolio Theme   Updated 46 minutes ago   2 Most recent comment from Support Team:Hello Zakaria, The part that it's not clear for me is the fact that you can replace the text with image however which animations would like to keep? the animations when hovering over letters cann ... johannes issues with ajax & colors   Nanotech - Creative Portfolio Theme   Updated 56 minutes ago   8 Most recent comment from Support Team:I think it really depends on the context therefore what is the color you are trying to change for example? Where, exactly? if you can open a new ticket to avoid the long threads? Tandem Using the childscript.js and pinned sectionClosed   Montoya - Creative Portfolio Theme   Updated 21 hours ago   8 Most recent comment from Tandem:Hi,Thank you for adding the correct HTML for this.Kind regards,Hanneke Heber Update Theme   Newave - Wordpress Responsive One Page Parallax   Updated 23 hours ago   2 Most recent comment from Support Team:Hello Heber, we can certainly help you if you can provide wp admin access in a private comment. On the other hand plz renew your support period, do that beforehand. if the related URL still valid?  h ... michele Bennet title interaction on hover   Bennet - Creative Portfolio WordPress theme   Updated 1 day ago   2 Most recent comment from Support Team:Hi Michele, sure, there are two files in /images folder (path relative to root theme folder) called eyes.png and eyes1.png you can simply change them while keeping the same file name xdrac Thumbnail Image Sizes?   Satelite WordPress Theme   Updated 2 days ago   4 Most recent comment from Support Team:I would recommend to use 1600px instead of 800px as the thumbnails are actually the hero images (so the same images in portfolio grid and in fullscreen slider) Walid Qodsi Costumizing Portfolio Projects   Bennet - Creative Portfolio WordPress theme   Updated 2 days ago   13 Most recent comment from Support Team:Hello, I went to Custom Pot Types order settings and enabled this option https://prnt.sc/qfgJBDjgiA-E     Luke Moodley Unable to import demo content   Rayden - Creative Portfolio Theme   Updated 4 days ago   7 Most recent comment from Support Team:Hi Luke, as I mentioned in your other ticket, if you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library ( CORS policy ). You can ... Luke Moodley Unable to get images to show on Showcase Slider   Harington - Creative Portfolio Theme   Updated 4 days ago   7 Most recent comment from Support Team:Hi Luke, you need to replace hero images, that;s all. For ALL portfolio items use images coming from your domain/media library, on some sites the webgl  library will complain about images coming from ... xdrac body background imageClosed   Rayden - Creative Portfolio Theme   Updated 5 days ago   6 Most recent comment from xdrac:I think I fixed it, I added the bg image to main and it seems to have worked! Denis Widmann Can’t edit Portfolio Items. Nothing in documentation. Not editable with Elementor.   Montoya - Creative Portfolio Theme   Updated 1 week ago   14 Most recent comment from Support Team:Hello Denis I know that gtmetrix differs than the chrome tools because it has a wider range of criterias which some apply to the WordPress platform itself. They are recommendations but necessarily dir ... Kevin The theme options are unusable.Closed   ClaPat - Creative Masonry Blog WordPress   Updated 1 week ago   4 Most recent comment from Support Team:Hi Kevin, of course we can help. Did you import and setup demo data? And what are the colors you want to change? (screenshots help) Paul Lussier Moving galleryClosed   Serano - Creative Portfolio Theme   Updated 2 weeks ago   7 Most recent comment from Paul Lussier:Thank you! thank you! thank you! The site really looks good. Phúc Elementor lightbox not workingClosed   Montoya - Creative Portfolio Theme   Updated 2 weeks ago   5 Most recent comment from Phúc:That's good to known. If it conflict, i can use your theme widget instead. Thank you, this topic can be close now.  Paul Lussier Elementor image gallery is not loadingClosed   Serano - Creative Portfolio Theme   Updated 2 weeks ago   5 Most recent comment from Paul Lussier:Yay!! It worked. Thank you!!