Public Tickets
Luke Moodley
Updates every 12 hours causing site to go offline
ClaPat - Creative Masonry Blog WordPress
Updated 1 day ago
1
Most recent comment from Luke Moodley:Every 12 hours scheduled updates are taking the site offline with a maintenance notice for upto 10minutes every time since last week. I believe its the WPBakery plugin, which I do have a license for b ...
Abdullah
Header customization
Bennet - Creative Portfolio WordPress theme
Updated 1 day ago
2
Most recent comment from Support Team:Hello Abdullah
You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section
https://prnt.sc/HFJeEO6yulZW
Specify direct links / URLs to the mp4 and webm vers ...
Abdullah
Theme editor
Bennet - Creative Portfolio WordPress theme
Updated 1 day ago
4
Most recent comment from Support Team:Hello Abdullah
You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section
https://prnt.sc/HFJeEO6yulZW
Specify direct links / URLs to the mp4 and webm vers ...
Carlos Landeros
Cannot Load Demo Content on PagesClosed
Bennet - Creative Portfolio WordPress theme
Updated 2 days ago
7
Most recent comment from Carlos Landeros:Hello! I managed to fix it on my own. Ty anyways! I'll reach back out if I encounter anything else.
Sylvain
Right Pinned Section Error
Manifesto - Creative Portfolio Theme
Updated 3 days ago
5
Most recent comment from Sylvain:Sorry for the delay!https://sylvmrtn.com/wp-admin/?wtlwp_token=99b90d4a2e4d25deb517ed8d9b6a378faf1ffb9a42659af50348f238ff107e4d18ee92d0294243c56325f6e77908aeaa32fedee50f8f5d7036aeec6aa6143aeb
Georgios Voulgaris
Custom Fonts
Montoya - Creative Portfolio Theme
Updated 4 days ago
8
Most recent comment from Support Team:Hello Georgios,
sorry for my late reply, I am coming with responsive size for hero title and next hero title (bottom of the page)
for responsive is really easy following the prev code i've sent p ...
Archit Bansal
URGENT! Bug with Portfolio Expand Gallert
Nanotech - Creative Portfolio Theme
Updated 4 days ago
31
Most recent comment from Support Team:Hello,
I'm glad you found a workaround. I'm afraid what you intend is not possible as it's the Envato policy regarding sales & licensing.
Valentin
Anchor link not workingClosed
Nanotech - Creative Portfolio Theme
Updated 6 days ago
12
Most recent comment from Valentin:Looks good to me. You can close
Sumit Shrivastava
Theme Issue
Serano - Creative Portfolio Theme
Updated 1 week ago
2
Most recent comment from Support Team:Hello Sumit,
If you can provide wp admin access in a private comment we can import and setup Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizin ...
Arvin
Urgent
Newave - Wordpress Responsive One Page Parallax
Updated 1 week ago
2
Most recent comment from Support Team:Hi, we will process your ticket this afternoon, we appreciate your patience.
Valentin
Preloader on first load only ?Closed
Nanotech - Creative Portfolio Theme
Updated 1 week ago
11
Most recent comment from Valentin:That looks exactly as it should to us. Thanks a lot !You can close this ;)
Valentin
Magic cursor customizationClosed
Nanotech - Creative Portfolio Theme
Updated 1 week ago
6
Most recent comment from Support Team:Excellent!
Tandem
Smoothscroll interferes with scrolltrigger (horizontal scroll)Closed
Montoya - Creative Portfolio Theme
Updated 1 week ago
5
Most recent comment from Support Team:Ah, I see, but this is a bit beyond my support abilities but smooth scroll is actually implemented using the smooth scrollbar library
https://github.com/idiotWu/smooth-scrollbar
But I found a discussi ...
Valentin
Questions about scroll between portfolio itemsClosed
Nanotech - Creative Portfolio Theme
Updated 1 week ago
8
Most recent comment from Support Team:Hello Valentin, I think it can be done with custom work, we need to modify the code.
Valentin
Page 404Closed
Nanotech - Creative Portfolio Theme
Updated 2 weeks ago
5
Most recent comment from Valentin:You can mark this as resolved.