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Public Tickets

Laura Elias Editing hero & bottom sections   Montoya - Creative Portfolio Theme   Updated 9 hours ago   6 Most recent comment from Laura Elias:Hi, Thanks for the solutions, they all worked for me. I have a few more questions: Gallery page: How can I disable the project page from opening when clicking on the zoomed image?https://theastudio- ... Paul Lussier Serano php does not update to the patest php version. Still stuck in7.4   Serano - Creative Portfolio Theme   Updated 14 hours ago   1 Most recent comment from Paul Lussier:In wordpress overview, when trying to set LiteSpeed in advanced mode, its says that there's a conflict with the Serano theme. Possibly due to not updating to the latest php version. In my case up ... Dima Ajax bug without smooth scroll   Nanotech - Creative Portfolio Theme   Updated 16 hours ago   10 Most recent comment from Support Team:Hello, thank you Dima. @adiv, plz follow Dima's example, or you can provide wp admin access with full rights using Appearance -> theme file editor. Or wait for our update which will be released i ... Paul Lussier My image in the pinned gallery doesn't match the size of your demo.   Serano - Creative Portfolio Theme   Updated 23 hours ago   2 Most recent comment from Support Team:Hi Paul, I get the site URL, however what is the page URL containing the overlapping gallery plz? NowMemories Rayden video player size/ratio   Rayden - Creative Portfolio Theme   Updated 1 day ago   2 Most recent comment from Support Team:Hello, this is my solution. assign a custom/additional css class name to the block for example my-video-portrait then you can assign the following code to customizer -> additional css .my-video-portra ... Paul Lussier A conflict in settings with Hostinger   Serano - Creative Portfolio Theme   Updated 3 days ago   2 Most recent comment from Support Team:Hello Paul, we are not familiar with wpghost, can you give us more details like what exactly are the typography settings that are altered by the plugin?  Sunny Can't see settings for font size updates   Montoya - Creative Portfolio Theme   Updated 3 days ago   4 Most recent comment from Support Team:Hi, try adding in customizer -> additional css .primary-font-title {     text-transform: none; } Trustline Wrong purchase   Montoya - Creative Portfolio Theme   Updated 5 days ago   2 Most recent comment from Support Team:Hi there, How long it has been since the date of the purchase? Jalil how to put one portfolio as home pageClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello, it can be done programmatically https://wordpress.stackexchange.com/questions/215199/how-to-set-a-custom-post-type-post-as-static-front-page or using a plugin https://wordpress.com/plugins/fron ... Paul Lussier W3 Total Cache pluginClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   4 Most recent comment from Support Team:https://prnt.sc/t9fD3vLtFLwW this is taken in the mid overlap of the second slide. As you can see the first slide is already in 'sticked' position Paul Lussier The website is slowClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Paul, I ran a quick test in the browser in incognito mode with cache refreshed (music running in background) and I got a pretty good page loading time result https://prnt.sc/L2bsmzLBoY4z Is ther ... Jesús Parra freezes between projectsClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello, kindly check the response we gave to your other ticket. Jesús Parra page-transition errorClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Dear Jesús Looks like this ticket is about Montoya HTML as opposed to WordPress version. Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat Th ... Florent Change categoryClosed   Montoya - Creative Portfolio Theme   Updated 2 weeks ago   2 Most recent comment from Support Team:Hello Florent, this is strange. If you can send us wp admin access in a private comment so we can investigate a bit? Also, do you any cache plugin enabled? or is the site running on a CDN? marcos problems in dashboardClosed   ClaPat - Creative Masonry Blog WordPress   Updated 2 weeks ago   2 Most recent comment from Support Team:Hello Marcos, can you send us wp admin access in a private comment so we can have a look?