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Public Tickets

Paul Lussier Performance, page speed and overall health of site   Serano - Creative Portfolio Theme   Updated 22 hours ago   3 Most recent comment from Hung Pham:Hi Paul,Loading speed of a web page on the browser will depend on many factors, here are a few simple ways that I tested on my local to keep my page load times low:1. Choose High-Performance WordPress ... Nacho Porter Changes to footer not showing   Newave - Wordpress Responsive One Page Parallax   Updated 4 hours ago   6 Most recent comment from Nacho Porter:I’m dead in the water as I’m unable to update any of my web pages. I’m assuming the footer changes and general page changes are not working for the same reason. Any help? Paul Lussier Compatibilty issue Serano theme and LiteSpeed Cache plugin   Serano - Creative Portfolio Theme   Updated 4 days ago   2 Most recent comment from Paul Lussier:Just to add...I've ditched LiteSpeed and am going with the plugins I get in Smush Pro. So can I assume that LiteSpeed cache is not compatible with Serano theme? RODRIGO I want to change the slug of the post type "Portfolio"   Nanotech - Creative Portfolio Theme   Updated 5 days ago   2 Most recent comment from Support Team:Hello Rodrigo, You can go to customizer -> portfolio settings to change the custom slug 'nanotech_portfolio'. Just enter your own and after saving the changes go to Settings -> Permalinks an ... adiv Problems in projects   Humpton - Creative Portfolio Theme   Updated 6 days ago   1 Most recent comment from adiv:hi. Actually I don't want to use the smooth scroll option. When I turn it off, this is what actually happens to my projects. When it reaches the footer, it doesn't move to the beginning of ... Paul Lussier LiteSpeed plugin conflict with Serano   Serano - Creative Portfolio Theme   Updated 6 days ago   2 Most recent comment from Support Team:Not sure how LiteSpeed plugin is interfering with the theme in this way (you cannot run it without deactivating the theme?) however plz send us wp admin access with full rights using Appearance -> The ... Paul Lussier Plugin issuesClosed   Serano - Creative Portfolio Theme   Updated 1 week ago   7 Most recent comment from Paul Lussier:The menu height problem seems to have been solved. Not sure how this happened, but please ignore my previous request.Thank you!! Aldo serano elementor   Serano - Creative Portfolio Theme   Updated 1 week ago   10 Most recent comment from Support Team:Hello, I'm afraid not. Once you ve started editing the page with Elementor the page will be stored in a certain format that will not be recognized as such by Gutenberg, for example alessio Video Hero IssuesClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   3 Most recent comment from alessio:Thanks, it worked! Juanma Default List View in Portfolio Grid   Manifesto - Creative Portfolio Theme   Updated 1 week ago   4 Most recent comment from Support Team:It involves changes to make it work properly. for example, default visible is Grid View instead of List View in the state button, adding a class to the portfolio grid (list-grid), adding a class to he ... Juanma Errors in content display   Manifesto - Creative Portfolio Theme   Updated 1 week ago   4 Most recent comment from Support Team:Hi, so I enabled the preloader even when ajax is disabled by modifying /js/scripts.js file and commenting lines 237, 281-285 Plz hard refresh before testing However the drawback is that the preloader ... Alba Problem with Ajax and ElementorClosed   Montoya - Creative Portfolio Theme   Updated 1 week ago   8 Most recent comment from Support Team:Excellent, thank you for sharing! Patrycja theme customizationClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated 1 week ago   6 Most recent comment from Patrycja:I would like to achieve a similar effect as shown in the first link. Instead of displaying just one portfolio link (as it currently is on my site), I would like to show three portfolio links in the na ... Patrycja WPBakeryClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated 1 week ago   3 Most recent comment from Patrycja:I added a page with the widgets as a custom link in the menu, but it is not visible on the homepage, which is using the Showcase Template. Could you please explain why it doesn't appear there?I m ... Juanma Change portfolio subtitleClosed   Manifesto - Creative Portfolio Theme   Updated 2 weeks ago   3 Most recent comment from Juanma:Great!Thanks!