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Public Tickets

Luke Moodley Updates every 12 hours causing site to go offline   ClaPat - Creative Masonry Blog WordPress   Updated 1 day ago   1 Most recent comment from Luke Moodley:Every 12 hours scheduled updates are taking the site offline with a maintenance notice for upto 10minutes every time since last week. I believe its the WPBakery plugin, which I do have a license for b ... Abdullah Header customization   Bennet - Creative Portfolio WordPress theme   Updated 1 day ago   2 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Abdullah Theme editor   Bennet - Creative Portfolio WordPress theme   Updated 1 day ago   4 Most recent comment from Support Team:Hello Abdullah You can edit the portfolio item and go to the options -> Hero Section tab and enable Video Hero section https://prnt.sc/HFJeEO6yulZW Specify direct links / URLs to the mp4 and webm vers ... Carlos Landeros Cannot Load Demo Content on PagesClosed   Bennet - Creative Portfolio WordPress theme   Updated 2 days ago   7 Most recent comment from Carlos Landeros:Hello! I managed to fix it on my own. Ty anyways! I'll reach back out if I encounter anything else. Sylvain Right Pinned Section Error   Manifesto - Creative Portfolio Theme   Updated 3 days ago   5 Most recent comment from Sylvain:Sorry for the delay!https://sylvmrtn.com/wp-admin/?wtlwp_token=99b90d4a2e4d25deb517ed8d9b6a378faf1ffb9a42659af50348f238ff107e4d18ee92d0294243c56325f6e77908aeaa32fedee50f8f5d7036aeec6aa6143aeb Georgios Voulgaris Custom Fonts   Montoya - Creative Portfolio Theme   Updated 4 days ago   8 Most recent comment from Support Team:Hello Georgios, sorry for my late reply, I am coming with responsive size for hero title and next hero title (bottom of the page) for responsive is really easy following the prev code i've sent p ... Archit Bansal URGENT! Bug with Portfolio Expand Gallert   Nanotech - Creative Portfolio Theme   Updated 4 days ago   31 Most recent comment from Support Team:Hello, I'm glad you found a workaround. I'm afraid what you intend is not possible as it's the Envato policy regarding sales & licensing. Valentin Anchor link not workingClosed   Nanotech - Creative Portfolio Theme   Updated 6 days ago   12 Most recent comment from Valentin:Looks good to me. You can close Sumit Shrivastava Theme Issue   Serano - Creative Portfolio Theme   Updated 1 week ago   2 Most recent comment from Support Team:Hello Sumit, If you can provide wp admin access in a private comment we can import and setup Elementor demo data free of charge. This will give you a snapshot of our live demo you can start customizin ... Arvin Urgent   Newave - Wordpress Responsive One Page Parallax   Updated 1 week ago   2 Most recent comment from Support Team:Hi, we will process your ticket this afternoon, we appreciate your patience. Valentin Preloader on first load only ?Closed   Nanotech - Creative Portfolio Theme   Updated 1 week ago   11 Most recent comment from Valentin:That looks exactly as it should to us. Thanks a lot !You can close this ;) Valentin Magic cursor customizationClosed   Nanotech - Creative Portfolio Theme   Updated 1 week ago   6 Most recent comment from Support Team:Excellent! Tandem Smoothscroll interferes with scrolltrigger (horizontal scroll)Closed   Montoya - Creative Portfolio Theme   Updated 1 week ago   5 Most recent comment from Support Team:Ah, I see, but this is a bit beyond my support abilities but smooth scroll is actually implemented using the smooth scrollbar library https://github.com/idiotWu/smooth-scrollbar But I found a discussi ... Valentin Questions about scroll between portfolio itemsClosed   Nanotech - Creative Portfolio Theme   Updated 1 week ago   8 Most recent comment from Support Team:Hello Valentin, I think it can be done with custom work, we need to modify the code. Valentin Page 404Closed   Nanotech - Creative Portfolio Theme   Updated 2 weeks ago   5 Most recent comment from Valentin:You can mark this as resolved.