Public Tickets
Elmira Shabestari
Issue with Elementor Compatibility and Image Customization
Harington - Creative Portfolio Theme
Updated 2 days ago
15
Most recent comment from Support Team:Hello, plz send us updated wp admin access in a private comment so we can have a look.
Gabriela R.
Theme Hero Animation
Montoya - Creative Portfolio Theme
Updated 3 days ago
4
Most recent comment from Support Team:Translate is the css translate
https://developer.mozilla.org/en-US/docs/Web/CSS/transform-function/translate
and has nothing to do with multilingual translation.
Perhaps the best solution is to disabl ...
Dario
Title size
Serano - Creative Portfolio Theme
Updated 3 days ago
2
Most recent comment from Support Team:Hey Dario,
if it's about this title size
https://prnt.sc/ARJMplB1qwF6
h2 {
font-size: calc(1rem + 3vw);
}
and this particular H2 has also class 'has-mask-fill' that breaks t ...
Sebas Heredia
Edit pageClosed
Montoya - Creative Portfolio Theme
Updated 5 days ago
3
Most recent comment from Sebas Heredia:Thank you very much for your help.
Justin
FAQ not available in WP Version
Bennet - Creative Portfolio WordPress theme
Updated 5 days ago
6
Most recent comment from Support Team:Hmm Sorry, have you tried enabling animation for the accordion?
Ollya
Random infinite loading issue with AJAX navigation / LazyLoadClosed
Bennet - Creative Portfolio WordPress theme
Updated 2 weeks ago
10
Most recent comment from Support Team:Hello Ollya,
Followed the use case you described but we were not able to reproduce it - tried in incognito mode with a hard refresh. go to home page -> click on the first portfolio item -> click Back ...
Wilweia
Issue on scrolling, ajax loading - GutenbergClosed
Bennet - Creative Portfolio WordPress theme
Updated 2 weeks ago
6
Most recent comment from Support Team:Hello,
Regarding the password protected pages : yes it's working in page templates and portfolio items that are calling the_content() function - in order to display the content entered in the edi ...
Sreeya
Preloader CustomisationClosed
Bennet - Creative Portfolio WordPress theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Try adding the following in customizer -> additional css
.preloader-wrap {
background: #000;
}
of course changing the hex color to the color you want.
nuha
no supportClosed
Nanotech - Creative Portfolio Theme
Updated 2 weeks ago
1
Most recent comment from nuha:please reply to my ticket
nuha
no supportClosed
Nanotech - Creative Portfolio Theme
Updated 2 weeks ago
2
Most recent comment from Support Team:Hi there, thanks for checking. Plz allow up to 48 hours to respond we are a small team and try to respond as soo as we can. We will process your ticket today.
Oriol
PortafolioClosed
Manifesto - Creative Portfolio Theme
Updated 3 weeks ago
2
Most recent comment from Support Team:Hello it looks like Post Types Order plugin has some side effects how posts are queried therefore affecting the portfolio navigation.
in order to change the order we strongly recommend you backdate th ...
Phúc
Flex list in Shop Light backgroundClosed
Montoya - Creative Portfolio Theme
Updated 3 weeks ago
6
Most recent comment from Phúc:HiAbout flex list. The css work, but it seems temporary. Because if it work ideally. The flex list text would be black and change to white on hover (like dark version). Right?I'm fine with thi ...
Reynald
theme installationClosed
Bennet - Creative Portfolio WordPress theme
Updated 3 weeks ago
15
Most recent comment from Support Team:Hello,
Well, I get it however it's for us to guess what is wrong unless we are able to inspect it. So if you can upload it somewhere online so we can inspect it (provide wp admin access in a priv ...
Peter
whoocomerceClosed
Harington - Creative Portfolio Theme
Updated 3 weeks ago
3
Most recent comment from Peter:Thanks a million!
Abdullah
Portfolio Showcase Grid LayoutClosed
Montoya - Creative Portfolio Theme
Updated 3 weeks ago
8
Most recent comment from Support Team:Hello Abdullah, the screenshot is wrong actually, thank for pointing that out.