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Public Tickets

Chris Davis Enable WP Bakery Frontend EditorClosed   Updated May 18, 2019 at 2:51pm   4 Most recent comment from Support Team:Hi Chris,have you checked through the settings? I haven't really used it but you can send us wp admin access in a private comment so we can check. Panayiotis Terzis Header and Footer image stripsClosed   Holver - Minimal Portfolio WordPress Theme   Updated May 18, 2019 at 9:14am   4 Most recent comment from Support Team:Hello Pan,I feel that I need to clarify a few things here. If you go to the home page on clapat.ticksy.com you will see among others a few things:- Support is offered only for bugs and really small mo ... Vikas Verma Site not working on SafariClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 18, 2019 at 8:55am   2 Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread. Vikas Verma Site not working on safariClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 18, 2019 at 8:55am   2 Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread. Ashwin Gupta Image load failureClosed   Updated May 17, 2019 at 3:23pm   5 Most recent comment from HELMUT KOENIG:No it is not working as when Im not refreshing particular de grids not appearing.. See enclosed before and after refreshing Rod Main logo linkClosed   Updated May 14, 2019 at 5:22pm   2 Most recent comment from Support Team:Hello Rod,plz open /sections/header_section.php and modify line 22: Jonathan Font Mismatch in Portfolio PostClosed   Updated May 13, 2019 at 9:52am   5 Most recent comment from Jonathan:Thank you for your help. This has solved the issue. Maël BackgroundClosed   Updated May 10, 2019 at 11:31am   3 Most recent comment from Maël:Hello, Thank you for the help. It know works, I forgot to refresh the page with Ctrl+F5! Thx yas Submenu not showingClosed   Updated May 10, 2019 at 8:49am   4 Most recent comment from Support Team:This is because you addednav {    text-align:center;    width:100%;    position:relative;    height:auto;    overflow:hidden;    background:none;}in customize -> additional CSS yas Visual Composer half and half rows not working in portfolioClosed   Updated May 10, 2019 at 8:15am   4 Most recent comment from Support Team:OK, try using the grenda wpbakery child theme that is provided with the main archive. I attach it here for your convenience. Alfredo Gildemeister Keep the navigation menu stillClosed   Updated May 10, 2019 at 8:04am   2 Most recent comment from Support Team:Dear Alfredo,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the exper ... Dariusz Delanowski How to remove "satelite_portfolio" from the portfolio project address?Closed   Satelite WordPress Theme   Updated May 10, 2019 at 7:56am   2 Most recent comment from Support Team:Hello Dariusz,you can change 'satelite_portfolio' but you cannot remove it. Go to theme options -> portfolio options and change the custom slug. Just enter your own and after saving the cha ... Arif how can i make Zipper Portfolio Label as Bricks LabelClosed   Cubez - Creative WordPress Showcase Portfolio Theme   Updated May 8, 2019 at 4:37am   2 Most recent comment from Support Team:Hello Arif,this is not an easy change, since each caption / label has different structure and styling for each of the portfolio templates. We recommend simply switching the page templates. Sascha Maissen Google MapsClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 6, 2019 at 2:46pm   2 Most recent comment from Support Team:Hello Sascha,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the exper ... KBock Easing animationClosed   Updated May 6, 2019 at 9:53am   5 Most recent comment from Support Team:Hi,You need to find the click function for //Load Project Page from Split Sliderin scrips.js and adjust your easing and timing as you wish.