Public Tickets
Saad Ali
update wpbakeryClosed
Updated January 30, 2019 at 10:08pm
2
Most recent comment from Support Team:Hi there,I see only a coming soon page. What happened? The latest version of the theme (2.1)is shipped with the latest WPBakery version (5.6)The Wp Bakery Page Builder (formerly known as Visual Compo ...
Mike L
clapat-iconClosed
Updated January 30, 2019 at 10:06pm
2
Most recent comment from Support Team:Hello Mike,
if you are referring to the shortcode elements using clapat-icon you must specify the fontawesome class of the icon in the 'icon' attribute of the shortcode.
For example 'fa-fa-cogs'
htt ...
Mohamed
Hero Image not UploadingClosed
Updated January 30, 2019 at 5:14pm
6
Most recent comment from Support Team:Hi Mohamed,can you check now? I modified Grenada Functionality Plugin only.
Graham Humphrys
MigrationClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated January 30, 2019 at 3:32pm
2
Most recent comment from Support Team:Hello Graham,Can we get access to the Www.allinghams.com backend so we can have a look? Use a private comment for that.
Sean Ross
Updating Theme to Latest versionClosed
Updated January 30, 2019 at 2:50pm
9
Most recent comment from Support Team:Hello Sean,This is the relation between cropping, image's aspect ratio and current viewport:My fullscreen parallax image is not responsive and does not scale well
Dobrin Draganov
Translating problem for the main Slider RevolutionClosed
Newave - Wordpress Responsive One Page Parallax
Updated January 28, 2019 at 2:12pm
2
Most recent comment from Support Team:Hello Dobrin,This is an article from WPML about translating the Rev Slider:https://wpml.org/documentation/plugins-compatibility/creating-multilingual-sliders-with-revolution-slider-and-wpml/
Jorge
Autoplay LoopClosed
Updated January 28, 2019 at 1:53pm
4
Most recent comment from Support Team:Hello Jorge,can you try now?http://sensationalfix.com/grenada_portfolio/blank-ticket/Make sure you hard refresh the page (Ctrl+F5)
Tom Stigler
Remove Mouse Ball CursorClosed
Updated January 28, 2019 at 10:03am
3
Most recent comment from Tom Stigler:Thank you!
Sherry
category pageClosed
Newave - Wordpress Responsive One Page Parallax
Updated January 27, 2019 at 3:11pm
2
Most recent comment from Support Team:Hi Sherry,if you can provide wp admin access in a private comment I can actually make some modifications to make it masonry layout.
Lukas
Website different than WP-PreviewClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated January 27, 2019 at 1:03am
2
Most recent comment from Support Team:Hi Lukas,As I mentioned in your other ticket, some WPBakery elements are not compatible with ajax loading and if you disable AJAX loading in theme options the page would load normally.Here are some w ...
Bimbimz
image featuresClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated January 24, 2019 at 11:13pm
4
Most recent comment from Support Team:Hi,Not sure if I understand the problem correctly, however you can remove (and disable) hero image from the portfolio item settings.
Bimbimz
Audio hostedClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated January 24, 2019 at 11:11pm
2
Most recent comment from Support Team:Hello,Aruba has a shortcode only for video hosted. for audio hosted you can use a plugin:https://www.wpbeginner.com/plugins/9-best-audio-player-plugins-for-wordpress/
Sean Ross
Title text isn't being inherited by all titlesClosed
Updated January 24, 2019 at 11:08pm
7
Most recent comment from Support Team:Hello Sean,Here is a FAQ regarding theme update in general:How do I upgrade the theme? Will I lose all my changes?We can help you with that.By design the theme comes with two backgrounds dark or light ...
Tom Stigler
Link with anchor to a different page is not workingClosed
Updated January 24, 2019 at 5:38pm
4
Most recent comment from Support Team:Tom, you're right I think there is something blocking the anchor - I need to discuss a solution with our web designer.However this may take a couple of days since he is away right now. I appreciate yo ...
Axel
How to install the music in the theme?Closed
Legrand - Creative Photography Portfolio Theme
Updated January 24, 2019 at 4:55pm
2
Most recent comment from Support Team:Hello Axel!Plz contact the author directly regarding the HTML template you bought.
https://themeforest.net/user/clapat
This support forum is dedicated only to WordPress themes and we lack the experti ...