Public Tickets
Panayiotis Terzis
Text placementClosed
Holver - Minimal Portfolio WordPress Theme
Updated May 18, 2019 at 4:41pm
3
Most recent comment from Panayiotis Terzis:hello-I figured this out in the meantime, but again I am truly disappointed in the theme and the lack of support you offer. You should not be advertising any assistance if you refuse to actually provi ...
Cristian Carvajal
Same format WordpressClosed
Satelite WordPress Theme
Updated May 18, 2019 at 4:24pm
17
Most recent comment from Support Team:https://www.wpexplorer.com/migrating-wordpress-website/
Jordan Stewart
Disabling auto-play of video backgrounds until they are on screenClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 4:02pm
4
Most recent comment from Support Team:That's quite complex. you need implement an algorithm monitoring the scroll events and get the screen height of the video home section that will trigger a play. An the opposite, pause, when the s ...
Jordan Stewart
Hiding colored container paddingClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 3:58pm
2
Most recent comment from Support Team:You can specify a padding for a specific section:https://d.pr/free/i/fqgL7f#contact .container { padding: 0px 0px;}in customizer -> additional CSS
Jordan Stewart
Possibility to stop video loopingClosed
Newave - Wordpress Responsive One Page Parallax
Updated May 18, 2019 at 3:47pm
2
Most recent comment from Support Team:Hello Jordan,
Plz open /sections/home_section_parallax_video
and on line 20 modify
autoplay: true
to
autoplay: true, loop: false,if this is related with top header video home section which is config ...
Chris Davis
Enable WP Bakery Frontend EditorClosed
Updated May 18, 2019 at 2:51pm
4
Most recent comment from Support Team:Hi Chris,have you checked through the settings? I haven't really used it but you can send us wp admin access in a private comment so we can check.
Panayiotis Terzis
Header and Footer image stripsClosed
Holver - Minimal Portfolio WordPress Theme
Updated May 18, 2019 at 9:14am
4
Most recent comment from Support Team:Hello Pan,I feel that I need to clarify a few things here. If you go to the home page on clapat.ticksy.com you will see among others a few things:- Support is offered only for bugs and really small mo ...
Vikas Verma
Site not working on SafariClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated May 18, 2019 at 8:55am
2
Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread.
Vikas Verma
Site not working on safariClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated May 18, 2019 at 8:55am
2
Most recent comment from Support Team:Hello, closing this ticket as we use the one we replied to as the main thread.
Ashwin Gupta
Image load failureClosed
Updated May 17, 2019 at 3:23pm
5
Most recent comment from HELMUT KOENIG:No it is not working as when Im not refreshing particular de grids not appearing.. See enclosed before and after refreshing
Rod
Main logo linkClosed
Updated May 14, 2019 at 5:22pm
2
Most recent comment from Support Team:Hello Rod,plz open /sections/header_section.php and modify line 22:
Jonathan
Font Mismatch in Portfolio PostClosed
Updated May 13, 2019 at 9:52am
5
Most recent comment from Jonathan:Thank you for your help. This has solved the issue.
Maël
BackgroundClosed
Updated May 10, 2019 at 11:31am
3
Most recent comment from Maël:Hello,
Thank you for the help. It know works, I forgot to refresh the page with Ctrl+F5!
Thx
yas
Submenu not showingClosed
Updated May 10, 2019 at 8:49am
4
Most recent comment from Support Team:This is because you addednav { text-align:center; width:100%; position:relative; height:auto; overflow:hidden; background:none;}in customize -> additional CSS
yas
Visual Composer half and half rows not working in portfolioClosed
Updated May 10, 2019 at 8:15am
4
Most recent comment from Support Team:OK, try using the grenda wpbakery child theme that is provided with the main archive. I attach it here for your convenience.