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Public Tickets

emanuele sirtori Problem Ajax loadingClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated May 3, 2019 at 4:28pm   9 Most recent comment from Support Team:Hi EmanueleI believe that there are three solutions:- disable AJAX transitions in theme options- add an empty (invisible) grid in the home page so you can intialize it at the starting point of the na ... Jason Shoffman Page animationsClosed   Updated May 3, 2019 at 4:14pm   4 Most recent comment from Support Team:Absolutely, just separate them with a spacefor examplehas-animation one-third my-class1 my-class2 KBock Dark ModeClosed   Updated May 2, 2019 at 9:12am   4 Most recent comment from Support Team:Hello, we appreciate your rating Kevin. Rene Cannot install ThemeClosed   Newave - Wordpress Responsive One Page Parallax   Updated May 1, 2019 at 8:20am   16 Most recent comment from Support Team:Hello,you edit the page sections included in the one pager same as you would do for a normal page.(A page section is a page which has 'This page is a section' option set to 'Yes' a ... Luis Moura HERO VIDEOSClosed   Satelite WordPress Theme   Updated April 30, 2019 at 5:34pm   6 Most recent comment from Support Team:Thank you LuisWe also know that is frustrating to wait for an answer from support to a serious matter but only today we resumed normal operations (we had Orthodox Easter here). Henrik Mark Hero video autoplayClosed   Soho - The Ultimate Portfolio WordPress Theme   Updated April 30, 2019 at 8:55am   2 Most recent comment from Support Team:Hello Henrik, What's the url of the site with video slide?Regarding Vimeo it looks like it's exposing the HTML5 video URLs https://help.vimeo.com/hc/en-us/articles/224823567-Third-party-p ... HELMUT KOENIG Editing problemClosed   Updated April 30, 2019 at 8:08am   2 Most recent comment from Support Team:Hello Hemut,as we mentioned in your other ticket try disabling/re-enabling Redux Framework and Grenada Functionality Plugin and then try again? If you still have problems plz send us wp admin access ... KBock back to top / and Enable Fullscreen menu on desktop not workingClosed   Updated April 30, 2019 at 7:15am   8 Most recent comment from Support Team:Got it. It was actually a bug in our code when smooth scrolling is disabled. thanks for pointing this to us.We will release an update about this.Hard refresh the page when you test it. Javier Gomez de Lima Remove sound / musicClosed   Satelite WordPress Theme   Updated April 30, 2019 at 6:24am   2 Most recent comment from Support Team:Hello Javier,You have an option in customizer -> Background music settingsJust delete Background Music URL, leave it empty. James Detect Light and DarkClosed   Satelite WordPress Theme   Updated April 25, 2019 at 8:47pm   4 Most recent comment from Support Team:We heave never use these plugins and also require e lot o customizations to integrate it on our theme. RAEYOON Mouse scroll, touch problem.Closed   Updated April 25, 2019 at 6:01pm   2 Most recent comment from Support Team:Hi,You can not scroll over an iframe. Youu need to emebed your video without it. Here you will find more info:https://www.google.com/search?client=firefox-b-d&ei=mPXBXOnHJIuSmwWAtLiQAQ&q=embed+youtube ... Francisco Gancedo I want to buy ur theme but...Closed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated April 25, 2019 at 3:14pm   1 Most recent comment from Francisco Gancedo:Hi! I want to buy this theme but I;ve a little question. In the DEMO, I saw an error in SAFARI browser with the background in posts and single porfolio (images in attachment). The cursor has a blur ... Jan Hörnes Text EditorClosed   Villar - Creative Portfolio WordPress Theme   Updated April 25, 2019 at 2:50pm   4 Most recent comment from Support Team:Hello Jan, This was the problem https://d.pr/free/i/5NxqAl I've also updated WPBakery to the latest You should use a different password and username - these ones are very easy to guess. Carlovn BugsClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated April 24, 2019 at 6:45pm   15 Most recent comment from Carlovn:Thank you! Also for the explanation. I think it is more clear to me now! Luis Zep Showcase slide & featured imagesClosed   Wizzaro   Updated April 24, 2019 at 11:11am   4 Most recent comment from Support Team:Hello Luis,Safari is the only browser that does not recognize the blur effect.