Public Tickets
Michael
Remove custom mouse pointerClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated December 7, 2018 at 7:18pm
2
Most recent comment from Support Team:Please add this styles in dashboard > Appereance > Customizer > Aditional CSS:#magic-cursor { display: none;}
David Picarazzi
WPBakery requires a paid version for built in themes?Closed
Updated December 6, 2018 at 8:14pm
3
Most recent comment from Support Team:not sure what happened with light dark background we need wp admin access for that to inspect it.
Caleb
Demo Theme InstallClosed
Tetriz - Creative Portfolio WordPress Theme
Updated December 6, 2018 at 5:27am
6
Most recent comment from Support Team:Hi Caleb,I had few problems with demo data import:- server was a bit slow and I couldn't import all the images (media) from our demo site- due to your existing content and the menu you already set as ...
Seigfred
WPBakery Page BuilderClosed
Updated December 5, 2018 at 7:30am
15
Most recent comment from Support Team:On your admin dashboard it says all plugins are up to date.
So, yes, the plugin has been updated to the latest version.
Activation refers to the full license mentioned in my prev commentAnd you are ...
Philip Montagu-Evans
Design not working on mobileClosed
Updated December 4, 2018 at 4:44pm
4
Most recent comment from Support Team:Hi Philip try on my android mobile phone but I have the same issue no matter how many times I'm refreshing, something is blocking the content (see your other ticket)
ivan
I can not install a custom fontClosed
Updated December 4, 2018 at 8:54am
2
Most recent comment from Support Team:Hi Ivan,You can install a custom font as described hereHow can I add my own custom icons/fonts to the theme?Then replace Poppins family with the custom font in your child theme.
DANILO GOMES FRANCO
plugin update redux frameworkClosed
Updated December 4, 2018 at 8:41am
8
Most recent comment from Support Team:Try disabling - reenabling Grenada Functionality Plugin.
Björn Schönfeld
Portfolio, can´t add imagesClosed
Andra - Photography Portfolio WordPress Ajax Theme
Updated December 2, 2018 at 4:09pm
13
Most recent comment from Support Team:Ok Björn, good to know about the gdpr compliance plugin.
Fred
Gallery Justified Grid TemplateClosed
Legrand - Creative Photography Portfolio Theme
Updated November 30, 2018 at 5:08pm
3
Most recent comment from Fred:Hi "support",Thanks !
Aleksandar Andelovic
Site translationClosed
Legrand - Creative Photography Portfolio Theme
Updated November 29, 2018 at 6:16pm
2
Most recent comment from Support Team:Hello Aleksandar,Congratulations! We provide a WPML configuration file with Legrand. I think polylang understands this WPML as well. We have not tested the theme with other multilingual plugin.
Stanley
curating portfolio pieces in different pagesClosed
Updated November 28, 2018 at 5:10pm
6
Most recent comment from Support Team:Hello StanleyI understand if you find the price prohibitive so I give you some guidelines to implement it.You can create two page templates out of showcase-page.php. lEave one as it is to display all ...
Charith
Site is destroyedClosed
Updated November 28, 2018 at 4:50pm
14
Most recent comment from Support Team:Hi Charith, sorry for my late reply.I know, however filtering projects is more like portfolio grid with filters which we have in other themes except that Grenada does not have it, it is a showcase ori ...
Florian Pappert
Duplicate collages on one page + permalink portfolioClosed
Aruba - Minimal Ajax WordPress Portfolio Theme
Updated November 28, 2018 at 1:45pm
5
Most recent comment from Florian Pappert:Hey, thank you. I solved it with a gallery-plugin with lightbox.
Fred
Google mapClosed
Legrand - Creative Photography Portfolio Theme
Updated November 28, 2018 at 1:03pm
12
Most recent comment from Fred:Hi Dobrin,
Thanks for sharing this last video as it helped me finding my way through the process.It appeared I wasn't managing my API Restrictions correctly.I also had to activate the "Geocoding API" ...
SImone
Custom homepageClosed
Updated November 28, 2018 at 11:51am
2
Most recent comment from Support Team:Hello Simone,the showcase page is displaying only the showcase slider covering the whole screen. It is not a header section or similar.