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Public Tickets

Lucas Bug on mobile viewClosed   Satelite WordPress Theme   Updated March 11, 2019 at 1:52am   6 Most recent comment from Support Team:The fix has been applied only to the WordPress version so far. We do not provide support only for HTML versions Dale wright IconsClosed   Updated March 11, 2019 at 1:50am   2 Most recent comment from Support Team:Hi there,https://fontawesome.com/v3.2.1/icons/ Luca Stefano Sartori Some portfolio items are not visibleClosed   Tetriz - Creative Portfolio WordPress Theme   Updated March 8, 2019 at 3:51pm   8 Most recent comment from Luca Stefano Sartori:Gotcha, good catch! If I disable adblock I see more categories so it makes sense. Thank you for your time Igor Widgets doesn't appearClosed   Squares - Interactive Design Agency Portfolio Wordpress   Updated March 7, 2019 at 3:59pm   8 Most recent comment from Support Team:Hello Igor,Add your text inside of a div:Your text herein the after the plus imageAdd the following CSS in customizer -> additional CSS:.vertical-text {    text-orientation: mixed;    writing-mod ... MagicMode Uploading theme to WordPressClosed   Satelite WordPress Theme   Updated March 7, 2019 at 2:27pm   2 Most recent comment from Support Team:Hello,from the screenshot it looks like Wordpress.com does not like the two plugin archives included in the theme.if that's the case:- remove required_plugins folder from the theme - install the modi ... Andrew Chandler layoutClosed   Aruba - Minimal Ajax WordPress Portfolio Theme   Updated March 7, 2019 at 12:56am   6 Most recent comment from Support Team:Add Home as custom link in the menu (instead of page link) and change the logo link too:/sections/header_section.phpfrom VictorLab Social Media IconsClosed   Updated March 7, 2019 at 12:00am   8 Most recent comment from Kartik Solanki:That worked like a charm! I thought Font Awesome Plugin is already included. I got this working. Thanks a lot, Jose Urbina. I really appreciate that. Lukas Andra on mobile not working!Closed   Andra - Photography Portfolio WordPress Ajax Theme   Updated March 6, 2019 at 10:30pm   12 Most recent comment from Support Team:Hi Lukas,We modifed style.css with following:.show-loader #ball-loader {        opacity:0;    }(changed opacity to zero)and we deleted.show-loader a {     pointer-events:none; }Plz delete yo ... mathew Having to load a page twiceClosed   Wizzaro   Updated March 6, 2019 at 4:29pm   2 Most recent comment from Support Team:Hello Mathewfirst problem comes from WPBakery and AJAX loading. Of course, you can disable AJAX loadin in theme options, but try adding an empty WPBakery row in the home page (front page) content. Th ... mathew Having to load a page twiceClosed   Wizzaro   Updated March 6, 2019 at 4:11pm   2 Most recent comment from Support Team:Hello MathewWe will respond to the other ticket you opened. Closing this one. Ishmil Waterman Category Page LayoutClosed   Updated March 6, 2019 at 3:58pm   2 Most recent comment from Support Team:Hello Ishmiljust making sure you are aware you can display portfolio category pages as, for example:http://clapat.ro/themes/grenada-wordpress/portfolio_category/photography/note 'portfolio_category' ... Raffaele Valerio portfolio orderClosed   Updated March 5, 2019 at 6:03pm   2 Most recent comment from Support Team:Hello Rafaelle,Either you backdate the portfolio items https://www.wpbeginner.com/beginners-guide/how-to-back-date-your-wordpress-posts/or you can use post reorder plugin such as this one:https://en- ... xdrac Thumbnail Image Sizes?Closed   Satelite WordPress Theme   Updated March 5, 2019 at 3:59pm   2 Most recent comment from Support Team:Hello,The standard we use is to have 1600px width for full-width images and 800px width for thumbnails If you are using Adobe Photoshop, save images with 60% quality. Ioannis Password protected post/pageClosed   Satelite WordPress Theme   Updated March 5, 2019 at 3:19pm   2 Most recent comment from Support Team:Hello IoannisIs it possible to provide wp admin access in a private comment to have a look? Also indicate the name of the password protected page. xdrac Disable Smoothscroll on MobileClosed   Satelite WordPress Theme   Updated March 4, 2019 at 7:09pm   3 Most recent comment from xdrac:Works like a charm, thank you!