"Installation" (#2032244) / ClaPat Studio

Comments

Monica Danquah started the conversation
June 1, 2019 at 3:17am
Hello,
I am new to envato. This morning i inquired about licensing and how the process would work once you buy a theme.I purchased a theme a few hours ago. after trying several times for over an hour. I tried uploading straight onto wordpress. I also tried doing in the the backend through c panel and it is still not working. It is giving me th error that the css is missing. How can i fix this issue. Please and thank you.
1,801
Support replied
June 1, 2019 at 5:07am
Hello Monica,

Plz verify the following things:

- that you bought the WordPress theme and not the HTML template

https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402

- that you install the theme archive and not the main archive (containing also demo data and documentation)
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy
Monica Danquah replied
June 1, 2019 at 5:12am
Hello,
I purchased the template ($18).
What’s the difference.
So I will not be able to use this as a theme on Wordpress ?
1,801
Support replied
June 4, 2019 at 9:06am
Hello,
The WordPress theme is available here:
https://themeforest.net/item/berger-wordpress-creative-agency-portfolio-theme/11052402
The HTML template that you bought does not work on WordPress platform.
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy
Monica Danquah replied
June 5, 2019 at 6:13pm
okay understood,
The template is no use to me.
Could I get a refund for it I didn’t realize this was not the actual theme. I can not afford the actual them as of right now.

Thank you,

Monica
1,801
Support replied
June 6, 2019 at 6:45pm
You can ask a refund for the HTML template quoting this ticket number as reference if you are within 14 days since the day you purchased it.
Thank you.

Clapat Support

https://www.clapat.com/

Review Envato Item Support Policy