Comments Dan Gregory started the conversationJune 23, 2019 at 8:09pmHi there, I purchased the new Wordpress version of Hervin but an error message came up as attached. Theme missing css stylesheet.Can you help? Thanks 1,808Support repliedJune 24, 2019 at 2:42pmHello Dan,Plz verify if you uploaded the main archive (containing also the documentation, demo data among others) or the installable WordPress file.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyDan Gregory repliedJune 24, 2019 at 4:38pmHi I attempted to install the theme’s zip file, entitled: themeforest-23817476-hervin-creative-ajax-portfolio-showcase-slider-theme.zip 1,808Support repliedJune 25, 2019 at 9:16amHello Dan, if you open the archive what's in it? can you send us a screenshot?Also when you download it from you Envato account, did you select 'All files & documentation' or 'Installable WordPress file only'?https://d.pr/free/i/hcKRFPThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyDan Gregory repliedJune 25, 2019 at 10:07amThis is what’s in the zip file I downloaded 1,808Support repliedJune 25, 2019 at 10:11amRight Dan, this is the main archive. Have you tried downloading the 'Installable WordPress file only' or 'All files & documentation' ?The file to install from the archive you have is hervin.zipThank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyDan Gregory repliedJune 26, 2019 at 8:38amHi there, we've tried this and the same response about missing css comes up.I've attached a grab of the docs I downloaded and the expanded views too.ThanksD 1,808Support repliedJune 26, 2019 at 9:01amHello Dan, just provide wp admin access if possible in a private comment so we can try ourselves.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Dan Gregory replied privately Support replied privately Dan Gregory replied privately 1,808Support repliedJuly 1, 2019 at 5:14pmHello Dan, all good now.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Dan Gregory replied privately 1,808Support repliedJuly 2, 2019 at 3:03pmHi Dan, we can install demo data so that you will start with the snapshot of our live demo.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support Policy Dan Gregory replied privately 1,808Support repliedJuly 2, 2019 at 3:39pmHello Dan, should be good now.Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyDan Gregory repliedJuly 2, 2019 at 5:09pmThank you. Last question hopefully, I get an error trying to use Divi 1,808Support repliedJuly 2, 2019 at 5:12pmHi Dan, we have not tested the theme with Divi page builder (and we don't advertise it as supporting it)Thank you. Clapat Support https://www.clapat.com/ Review Envato Item Support PolicyDan Gregory repliedJuly 2, 2019 at 8:36pmNo problem. Thank you Sign in to reply ...
Hi there, I purchased the new Wordpress version of Hervin but an error message came up as attached. Theme missing css stylesheet.
Can you help? Thanks
Hello Dan,
Plz verify if you uploaded the main archive (containing also the documentation, demo data among others) or the installable WordPress file.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi
I attempted to install the theme’s zip file, entitled:
themeforest-23817476-hervin-creative-ajax-portfolio-showcase-slider-theme.zip
Hello Dan,
if you open the archive what's in it? can you send us a screenshot?
Also when you download it from you Envato account, did you select 'All files & documentation' or 'Installable WordPress file only'?
https://d.pr/free/i/hcKRFP
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
This is what’s in the zip file I downloaded
Right Dan, this is the main archive. Have you tried downloading the 'Installable WordPress file only' or 'All files & documentation' ?
The file to install from the archive you have is hervin.zip
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi there, we've tried this and the same response about missing css comes up.
I've attached a grab of the docs I downloaded and the expanded views too.
Thanks
D
Hello Dan,
just provide wp admin access if possible in a private comment so we can try ourselves.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Dan, all good now.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hi Dan,
we can install demo data so that you will start with the snapshot of our live demo.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Hello Dan, should be good now.
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
Thank you. Last question hopefully, I get an error trying to use Divi
Hi Dan, we have not tested the theme with Divi page builder (and we don't advertise it as supporting it)
Thank you.
Clapat Support
https://www.clapat.com/
Review Envato Item Support Policy
No problem. Thank you