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Public Tickets

Ignacio Animated GIFClosed   Harington - Creative Portfolio Theme   Updated July 28, 2024 at 4:15pm   3 Most recent comment from Ignacio:Yes, it was that simple! But it happened to me that when I uploaded my animated gifs, they were automatically scaled and in this conversion they stopped being animated and became static. I solved it b ... Ionela Daniela problems after installationClosed   Niran - Creative Portfolio Theme   Updated July 28, 2024 at 6:43am   2 Most recent comment from Support Team:Hello Ionela,If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the webgl will complain about images comi ... semah Redirect problemClosed   Montoya - Creative Portfolio Theme   Updated July 27, 2024 at 4:00pm   2 Most recent comment from Support Team:Hi there,We don't have any code for redirection in the theme.I see some code output in your sitehttps://prnt.sc/xrIh_6nCV5zvhttps://prnt.sc/X_PJjbNlniZUwhich is not coming from our theme.A simila ... Joel Change the navigation barClosed   Manifesto - Creative Portfolio Theme   Updated July 25, 2024 at 3:45pm   2 Most recent comment from Support Team:Hello Joel,1. if you are using woocommerce, to permanently the display the cart icon plz open /sections/header_section.php file (path relative to root theme folder) and remove lines 29-31 and 39-41htt ... Baljinder Singh Buy this themeClosed   Pegasus -Showcase Portfolio WordPress Theme   Updated July 24, 2024 at 6:13am   4 Most recent comment from Support Team:Does not look like our theme Giuseppe Mastrangelo Change color of Marquee / Accordion / HeadingClosed   Harington - Creative Portfolio Theme   Updated July 23, 2024 at 11:14am   6 Most recent comment from Support Team:Thank your changing the review, appreciate it! Utkarsh Removing header from just a specific pageClosed   Montoya - Creative Portfolio Theme   Updated July 23, 2024 at 11:05am   3 Most recent comment from Utkarsh:Used elementor pro plugin and added on page custom CSS to remove it Carl-Friedemann Wrong hero image during opening portfolio itemsClosed   Serano - Creative Portfolio Theme   Updated July 23, 2024 at 10:29am   7 Most recent comment from Carl-Friedemann:Hey there,I tested for a short time, but it didn't seem to solve the problem, instead I got the feeling that it raised even more problems - but I still need time to figure that out more precisel ... Salman Ahmed Montoya Overlapping GalleryClosed   Montoya - Creative Portfolio Theme   Updated July 22, 2024 at 6:50pm   3 Most recent comment from Salman Ahmed:Thank you for your quick response, it is working perfect on Safari now. Carl-Friedemann First click sometimes fails on showcase pagesClosed   Serano - Creative Portfolio Theme   Updated July 19, 2024 at 7:50am   2 Most recent comment from Support Team:Hi, The mouse cursor has two events on each slide: drag and click. It looks like you performed a small drag event followed by a click event, which triggered the link.Try to do this:in common.js remove ... Cbra Theme Importing IssuesClosed   Montoya - Creative Portfolio Theme   Updated July 18, 2024 at 4:27pm   14 Most recent comment from Support Team:Hello,You can go to customizer -> portfolio settings to change the custom slug. Just enter your own and after saving the changes go to Settings -> Permalinks and press 'Save' to refresh the ... Carl-Friedemann Grid showcase landing zone without textClosed   Serano - Creative Portfolio Theme   Updated July 18, 2024 at 3:28pm   5 Most recent comment from Support Team:Hi Carl, ok, regarding the two other issues in showcase grid, just to let you know - I escalated your ticket to our web developer. Muldene Centre align button, Shop Menu, CheckoutClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated July 17, 2024 at 7:58am   13 Most recent comment from Support Team:Please keep in mind that Hervin has not been integrated with woocommerce and it is not advertised as suchhttps://imgur.com/6njUlZIHowever out of courtesy we can modify the code so that it will display ... Misael Website loading is slow.Closed   Serano - Creative Portfolio Theme   Updated July 17, 2024 at 5:38am   2 Most recent comment from Support Team:Hi there,So I ran your site in incognito mode with a hard refresh and you have pretty good loading timeshttps://imgur.com/z3Nka7aIn general, you need to optimize your media files for web and you can u ... Joel Incorrect display of the cart in ItalianClosed   Manifesto - Creative Portfolio Theme   Updated July 17, 2024 at 4:17am   2 Most recent comment from Support Team:Hello Joel,Try adding in customizer -> additional CSS.widget_shopping_cart_content {    width: 325px;}