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Public Tickets

Fernando Portfolio grid imagesClosed   Harington - Creative Portfolio Theme   Updated August 25, 2023 at 2:42pm   12 Most recent comment from Support Team:Hello Fernando,We discovered that the problem was caused by a a category that had the slug 'portfolio' conflicting with the page that had the same slug. We changed the the portfolio category ... Alberto Justify gridClosed   Serano - Creative Portfolio Theme   Updated August 25, 2023 at 9:21am   12 Most recent comment from Support Team:All the best Alberto! Contact us if you need anything else. Giovanni Error in the videos, they do not playClosed   Serano - Creative Portfolio Theme   Updated August 25, 2023 at 5:36am   6 Most recent comment from Support Team:Hello,Double checked and although my IP address is dynamic it's still  82.79.160.28 we have the following error:https://prnt.sc/Vc3J6LAkKFI-Is it the right admin URL? ( https://giogalarza.com/ ... Charles Portfolio Auto Navigate On End ScrollClosed   Harington - Creative Portfolio Theme   Updated August 24, 2023 at 4:21pm   2 Most recent comment from Support Team:Hi Charles,the 'going back to previous when done scrolling up' feature requires heavy coding to implement as it involves the hero section - quite different from next page nav sectionso here ... Hitesh Demo content not loading properlyClosed   Harington - Creative Portfolio Theme   Updated August 23, 2023 at 6:55am   8 Most recent comment from Hitesh:Thank you. Anand Kumar IOS/Safari Browser Loading IssueClosed   Harington - Creative Portfolio Theme   Updated August 22, 2023 at 9:05am   2 Most recent comment from Support Team:Hello, do you mean the home page or in general on your site?This is how the network tab (with elements loading time sorted in the descending order) looks like:https://prnt.sc/n-zFaI7ex5gEI am wonderin ... Ashley TemplateClosed   Harington - Creative Portfolio Theme   Updated August 22, 2023 at 8:09am   26 Most recent comment from Support Team:Hello,the link itself is not customizable, it just scrolls the hero section to the first line of content underneath. The caption is customizable in page options:https://prnt.sc/kjSyNRtFtJbV Thomas woocommerce problem with haringhton themeClosed   Harington - Creative Portfolio Theme   Updated August 21, 2023 at 7:10pm   6 Most recent comment from Support Team:Not a pb Thomas and thank you for sharing your attempt to use Harington with woocommercePlz check the theme page from time to time for updates. Sahil Prakash Hide header on scroll down, show on scroll upClosed   Harington - Creative Portfolio Theme   Updated August 21, 2023 at 5:26pm   2 Most recent comment from Support Team:Hi there,as I think I suggested on theme's dashboard you can settle for an easier solution:You must disable smooth scrolling in customizer -> general settings and then add in customizer -> additi ... George HomepageClosed   Canela - Creative Portfolio Theme   Updated August 21, 2023 at 3:54pm   10 Most recent comment from Support Team:Hi George,I'm telling you what you can do in Canela and then you can decide what the best that can be applied to your case?for both portfolio grid and showcase templates you have the ability to f ... David Diley Website Design QueryClosed   Rayden - Creative Portfolio Theme   Updated August 16, 2023 at 2:34pm   12 Most recent comment from Support Team:Hi David,not to worry. By default all the slides open to portfolio project pages. See, all the slides are actually portfolio items defined in the system under admin -> portfolio.So you can add the po ... George ScrollClosed   Canela - Creative Portfolio Theme   Updated August 16, 2023 at 1:50pm   2 Most recent comment from Support Team:Hello George,we replied to your other ticket. Either use that or this one for further conversation. Alberto Font size again and otherClosed   Serano - Creative Portfolio Theme   Updated August 14, 2023 at 3:45pm   3 Most recent comment from Alberto:Hi Clapat team,Thanks for the valuable information and advice. I will keep it in mind.Alberto Rodrigo ga or gtag does not workClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated August 14, 2023 at 3:40pm   2 Most recent comment from Support Team:Dear Rodrigo,Plz contact the author directly regarding the HTML template you bought. https://themeforest.net/user/clapat This support forum is dedicated only to WordPress themes and we lack the exper ... acompanysk Not properly imported demo dataClosed   Humpton - Creative Portfolio Theme   Updated August 11, 2023 at 2:13pm   4 Most recent comment from Support Team:Hi there,we made a few adjustments, however you need to replace the demo images scattered throughout content with your own, coming from media library. Browsers are blocking them because of the CORS po ...