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Public Tickets

Umar Jquery Related ErrorClosed   Manifesto - Creative Portfolio Theme   Updated December 29, 2023 at 8:21am   7 Most recent comment from Umar:Thanks for the response. Everything works fine now.Viva Clapat! :) Pearce Robinson COursel Slider ProblemClosed   Harington - Creative Portfolio Theme   Updated December 29, 2023 at 7:08am   5 Most recent comment from Support Team:Hi there,plz check now:https://pearcerobinson.com/NewSite2024/ zhew3 Request for Assistance: Single Page Website Navigation and Page Speed IssuesClosed   Harington - Creative Portfolio Theme   Updated December 28, 2023 at 9:38am   8 Most recent comment from Support Team:Hello,This is not an issue related with the theme itself but most likely related with one of the third party plugins installed.Therefore try disabling them one by one - we suspect the culprit is Nitro ... DarkWolf Home Sliders Thumbnail IssueClosed   Rayden - Creative Portfolio Theme   Updated December 28, 2023 at 5:23am   5 Most recent comment from Support Team:Hi there. If you import demo data, try replacing hero demo images for ALL portfolio items with images coming from your domain/media library, on some sites the webgl will complain about images coming ... Joel Alberto Abreu De La Rosa The_Content IssueClosed   Serano - Creative Portfolio Theme   Updated December 24, 2023 at 9:04am   2 Most recent comment from Support Team:Hello Joel,Editing the theme is fairly easy: you have the portfolio items and normal pages with options and content. The most important portfolio options are the hero image and captions (title and su ... Luciana URGENT ERROR IN MOBILEClosed   Hervin - Creative Ajax Portfolio Showcase Slider Theme   Updated December 23, 2023 at 5:47am   2 Most recent comment from Support Team:Hello Luciana,I realize that this is about Hervin, html template.Plz contact the author directly regarding the HTML template. https://themeforest.net/user/clapat This support forum is dedicated only t ... Marc F video embedd questionClosed   Satelite WordPress Theme   Updated December 23, 2023 at 5:37am   2 Most recent comment from Support Team:Hi Marc,You can have video slides (check Elie Saab)https://prnt.sc/olzdZptG7jdeHowever the accepted format is self-hosted: .mp4 and .webm Noah Vice liquify slider not displaying hero imagesClosed   Rayden - Creative Portfolio Theme   Updated December 23, 2023 at 4:27am   4 Most recent comment from Support Team:Hi Noah,you can set the liquify slider on autoplay: however the difficulty is that that there are two more sliders running in the background containing the hero captions. These need to be synchronized ... Alex Add link to next portfolio itemClosed   Manifesto - Creative Portfolio Theme   Updated December 22, 2023 at 4:14pm   6 Most recent comment from Alex:Works like a charm. You rock, thanks! Alex Portfolio thumbnail in homepage shows black when transitioningClosed   Manifesto - Creative Portfolio Theme   Updated December 22, 2023 at 4:11pm   7 Most recent comment from Alex:Removed the CDN and it works. Thanks! Herman de Pagter background image in header of blog pageClosed   Newave - Wordpress Responsive One Page Parallax   Updated December 22, 2023 at 3:21pm   5 Most recent comment from Herman de Pagter:Thank you. This will help.Kind regards,Herrman Samuel touch and mouse pointer not responsiveClosed   Harington - Creative Portfolio Theme   Updated December 22, 2023 at 11:28am   2 Most recent comment from Support Team:Hello Samuel,As you well assumed the youtube vide is embedded, therefore it runs in a different iframe (as any other embedded videos)The pb with smooth scrolling is that it overrides the normal scroll ... Samuel Image sliderClosed   Harington - Creative Portfolio Theme   Updated December 21, 2023 at 5:39am   2 Most recent comment from Support Team:You can try setting the autoplay parameter to the content slider options in /core/js/common.js (path relative to the root theme folder)https://prnt.sc/d9gCjT0Ta-cchttps://swiperjs.com/types/interfaces ... Zachary Mobile | Home page smoothnessClosed   Manifesto - Creative Portfolio Theme   Updated December 20, 2023 at 8:06am   8 Most recent comment from Support Team:Hey Chris appreciate if you can open a separate private ticket and provide wp admin access?  Mubbsher Abbas WEBM and MP4 Video Links don't get played on home PageClosed   Munio - Creative Portfolio Theme   Updated December 20, 2023 at 7:59am   2 Most recent comment from Support Team:Hello, We are doing well, thank you, we hope same with you.the .mp4 and .webm video formats are actually what you need (self-hosted videos) to add hero video sections.It would be useful to provide yo ...