Public Tickets
Lovepreet
Elementor Custom Header not WorkingClosed
Montoya - Creative Portfolio Theme
Updated June 15, 2024 at 3:20pm
2
Most recent comment from Support Team:Hi there, if you can send us wp admin access so we can have a look? and give us the page URL?Two things:in ajax mode of operating we cannot guarantee all third party elements / plugins will work. CS ...
James
Importing the DemoClosed
Harington - Creative Portfolio Theme
Updated June 14, 2024 at 5:36am
2
Most recent comment from Support Team:Hello James,my first question is if you have the HTML templatehttps://themeforest.net/item/harington-creative-portfolio-template/40753895or the WordPress theme:https://themeforest.net/item/harington-c ...
Drabs
Hero captionClosed
Grenada - Creative Ajax Portfolio Showcase Slider Theme
Updated June 13, 2024 at 6:32am
2
Most recent comment from Support Team:Hello,I disabled hero section in this page as it looks it is empty and don't need it:https://prnt.sc/JmC-Qba07amM
MEX
TranslatorClosed
Montoya - Creative Portfolio Theme
Updated June 13, 2024 at 4:53am
2
Most recent comment from Support Team:Hi there, 'Translator' caption comes from an audio element that has been inserted into the pagehttps://prnt.sc/CuVIimDs2qbUThis is not part of any Montoya plugins. if you can provide wp ad ...
Dominique
Video Autoplay MobileClosed
Harington - Creative Portfolio Theme
Updated June 13, 2024 at 4:41am
10
Most recent comment from Support Team:Hmm, only with custom work that involves two different video URL options for mobile and then using wp_is_mobile() to differentiate
mohammad
Cache and AjaxClosed
Harington - Creative Portfolio Theme
Updated June 11, 2024 at 4:25am
2
Most recent comment from Support Team:Hello,1. Spectra elements may not be compatible with theme's ajax page transitions. So we advise to disable ajax in customizer -> general settings. You can disable the preloader, too.Short explan ...
Mucho
Hide pagination of portfolioClosed
Serano - Creative Portfolio Theme
Updated June 10, 2024 at 8:10am
12
Most recent comment from Mucho:Thank you, I've made those changes and the slider *** are now hidden. Thanks for checking in.
David Castro
InstallationClosed
Manifesto - Creative Portfolio Theme
Updated June 10, 2024 at 5:42am
8
Most recent comment from Support Team:Hi David,I corrected the menu (removed the menu items duplicates)The trouble is that you have the menu header template that you should disablehttps://prnt.sc/yXWH4CnDVs0USame thing with the footer te ...
Florian
Portfolio hero sectionClosed
Manifesto - Creative Portfolio Theme
Updated June 10, 2024 at 5:09am
2
Most recent comment from Support Team:Hello Florian,By design the individual portfolio pages must have a hero section. That's because you have a hero image that's displayed as thumbnail/slide in all the portfolio page templates ...
Hana
installationClosed
Montoya - Creative Portfolio Theme
Updated June 8, 2024 at 3:07pm
2
Most recent comment from Support Team:Responded to your private ticket, closing this one.
Florian
Portfolio footerClosed
Manifesto - Creative Portfolio Theme
Updated June 7, 2024 at 5:00pm
3
Most recent comment from Florian:Perfect, thx !!
Hana
problem in installation the themeClosed
Montoya - Creative Portfolio Theme
Updated June 7, 2024 at 8:30am
2
Most recent comment from Support Team:Please use the private ticket to send us wp admin access. Closing this one.
Mucho
add button to portfolio overviewClosed
Serano - Creative Portfolio Theme
Updated June 7, 2024 at 4:44am
4
Most recent comment from Support Team:Hi,mmm maybe there is a misunderstanding here but under Zoa - for examplehttps://prnt.sc/cdvaYmd9uOzfin showcase slider.Modifying directly the page template allows you to add any code you want - witho ...
Zurab
Hi! I need helpClosed
Manifesto - Creative Portfolio Theme
Updated June 6, 2024 at 5:33pm
2
Most recent comment from Support Team:Hello just to clarify:- do you need to disable the hyperlinks leading to portfolio pages entirely or change just the ajax transition effect?- you can disable magic cursor in customizer -> general sett ...
Mucho
disable next portfolio itemClosed
Serano - Creative Portfolio Theme
Updated June 6, 2024 at 7:05am
3
Most recent comment from Mucho:worked like a charm. thanks